We have a requirement to send a resolution notification with smileys to take the survey. Once the user clicks on any smiley image, then it should redirect to survey form in Servicenow with the selected smiley image as default. We are using Service Po...
I'm exploring the possibility of integrating ATF and Azure DevOps Test Plans (aka Test Management), and I'm wondering if anybody successfully attempted this before. More specifically I'd like to link ATF Test Suites and Azure DevOps Test Suites, so t...
Hi, I would like to control the specific actions a certain 3rd party will be able to do in our instance. I understand that the best way to do it is to created scripted REST API so i can control the actions, the request and responses. In the scripted ...
Hello good people So, in the effort of converting existing workflows to flow designer, we have stumble on different issues - one of them being stages. My understanding from reading different posts, is that you cannot set stage from within the sub fl...
Hi, I have a custom widget running along the top of my portal to display announcements like this: The issue that I have is that when there is no data to show there is a small white space showing where the widget would be. I don't believe this is an...
I'm seeing something really odd in matrix table. The Brokerage field is a reference - pointing to the Broker's record. As in the screenshot, SOME of the fields are not clickable: I know that: - this is not an ACL issue, I have access to everything -...
1. I dont want the notification related 'incident has reached 50%, 75%' like that. I dont want this notification only for tickets under a particulat category. how to restrict the notification. Which notifications send email like , i mentioned abov...
When ServiceNow receives a REST message to update a comment on a ticket, it adds the comment as the "Guest" account. Instead, I would like to add the comment to the ticket as the user who sent the REST message to ServiceNow. Is there a way to tell Gl...
Requirement: Need to do via Flow Designer. 1) Need to update the State/Stage of RITM and Parent Request if RITM gets cancelled before Approval. (This is when 1 REQ has 1 RITM) 2) Only update the parent Request state to 'Cancelled' if all child RITMs ...
Users with required role to delete records are unable to delete them from list view. [they checked a record and delete button is greyed out] whereas , they can delete it from form view.
Please help need to set up below.When the incident is on hold for 2 weeks it will send an auto notification to the caller and assignment group with message "Please call the help desk for this incident"Then after 2 weeks again, it will send another no...
Hey gangThis is the situation.I have a field; let's call it (field_c). It is a choice field. It needs to auto-populate, based on the selections from two 'reference fields' (field_a) & (field_b). So for example field_a = Ice Cream & field_b = banana ...
Hi all, I have a catalog item that I am trying to get to auto populate the the User ID (user_name) and I can't get it to work. I am already auto populating the logged in users name with javascript:gs.getUserID(); in the default of the variable. Any ...
I have an attachment in the sys_attachment table which is a txt file containing the word "Test". I am trying to duplicate and assign this attachment to a task record via onDisplay business rule. It is duplicating and assigning the attachment to the t...
I have a variable on a record producer mapped to pull over a field from the HR Profile. However, it is pulling the Value of the field instead of the Label. How can I change which one the variable displays. Can I edit this on the variable itself, or ...
