Hi all, I want to close all child incidents after closing parent incident, if any one child incident not closed the parent incident should not be close? updateChildIncidents();function updateChildIncidents() { var msg = ""; var commentsMsg=""; var ...
In my catalog item i have 5 fields, User 1, User 2, User 3, User 4 and User 5. I need these values in my Workflow, sort them in A to Z format. How to achieve this?
Hello, I created the following script to trigger an email notification. I want to pass the list of part numbers to that email notification, how can I achieve that? I added gr as parameter, but not sure if I need to do something else. I have a challen...
I have created a page in Agent workspace with no entity mapped which contains only an iFrame. I need that page to be opened in a tab in service now in agent workspace on click of a button. I have added this button in the record component. This gives ...
Hello there, I'm trying to figure out, if there is some reliable way of finding the WF Context in BR which has no relation to running WF or RITM. The scenario: I have a cat item which takes an xls file, uploads this file into data source, triggers th...
I have this Client script that calls a UI page or a sp modal depending if you're working in the backend or portal but it's not calling the UI action function onSubmit() { var conf; if (g_form.getActionName() == 'approve_new_employee') { conf ...
In my UI Builder page I'm relying on user roles to tell me if certain form fields should be read-only. If the the user has any of roles [X,Y,Z], then the fields are editable, otherwise they are read only. To do this I'm putting a boolean variable "re...
There is a button on my form, and if I click that I want to set one of my field's value to "false". I made this short code, but it doesn't work current.active="false";current.update();
Can someone explain why Ui policy doesn't work on list view? I am new to SNOW and just learning basics.I searched and all the answer is just saying that It doesn't work on list view and use Data policy for such task.But I want to know why, what is th...
CMDB Workspace: Is it possible to add tabs in the CMDB workspace so that long scroll on the workspace page can be avoided ?How to control the visibility of a component in cmdb workspace based on the logged in user group? How to add reports on the cmd...
I have integrated 2 servicenow instances using REST Api POST Method. When I'm creating a incident in Instance1(Source), the same incident is also getting created in Instance2(Endpoint). But when I'm updating the same incident in Instance1(Source), in...
I configured a notification to send an email with the field "from" populated with a different address, when the email is sent the notification arrives with the name of the SMTP server, how can I change that display value without modify the "Email use...
Hi Team, Can we render in UI Builder via iframe the /$knowledge.do i tried but doesn't seem to work. But when i try to render other links like some incident records it does render it. Is this some limitation for UIB? Thanks, Tads
Hi Everyone, In addition to the OOTB transfer case options (Transfer case with existing number and Transfer to a new case number) I want to add two new fields "Transfer Reason" and "Department" in yellow highlighted area refer below screenshot, And I...
Hello! For some reason, I have a widget that is not showing up on the page designer, or the actual page when I visit. However, I do see the widget in the page editor. Any ideas what is causing this?
