Resolved! how to give security_admin role to a user?
looks like i cannot add users from security_admin role by clicking on New/Edit button.
Forum Posts
Pulling sys_history_line field on report on sc_task
Hi All , I have report for fetching sc_task records with previous assignment group A and now reassigned to different assignment group. I have done this by using script include and calling that script include in report. Now, I want to show that who ha...
Resolved! Create dynamic approval group based upon user table field?
In our Change workflow we have an initial approval by the assignment group. It's an OOB step called Technical Approvals. Our managers are not part of their groups. They have requested:That they (the managers) be part of the groupThat they have the ab...
How to add into Update set deleted record?
Hi all,I know it's possible to force record to update set by the code below:gr.insert();var um = new GlideUpdateManager2();um.saveRecord(gr);However, how can I put into Update set the flag that the record is deleted?gr.deleteRecord();var um = new Gli...
Resolved! Need advice on creating one to many relationship between two custom tables
I have created two custom tables tab A and Tab B. I can create records on Tab B from Tab A. e.g creating problems from inc table. As per the document, I have created a m2m relationship - Step 1 - Step 2 - Add the related list to the table - Step 3...
Resolved! Can I add widget functionality to header menu?
Hello! I've struggled with some advanced portal configuration and I can't find anything on google to answer these questions: I want to add a "menu item" to my header. However, I'd like this to not be a link to a specific site. Instead I'd like it to ...
Search page widget link page
HiI would like to change the page I am taken to when I select a result from the "search page" widget.I have used Search Sources, and populated the page I would like to go to Under Typeahead > page.This works if I select the search result from the typ...
Resolved! Email Layouts and Mail Script
Hi, We have email layouts set up but we've been unable to work out how to have one template to serve all notifications. Instead, we've created several layouts that pull in the sys_class_name and then have an operator word in the header. For example: ...
Resolved! Using external jquery library in service portal
I'm trying to add a library I've used as a scroller in CMS, but I'm having trouble figuring out how to get it to work in Service Portal. Here is a link to the jquery plugin:GitHub - wmh/jquery-scrollbox: A simple, lightweight jQuery plugin to scroll ...
Resolved! Sys_user Audit Report
Hey all,I am attempting to create a report to audit all changes to the sys_user (name, location, status, etc.). However, my issue lies in the fact that I require some detailed information about the changes to each user that are not included in the ...
Travel management application
I was asked in an interview, Could someone help me step by step process for the request. User will create a new travel request -> sent to Admin for review/approval ->if approved, sent to process manager for approval -> after approval, sent to Genera...
Resolved! Reference variable loading so slow due to advanced reference qualifier and script include
Hello! I wrote a script include to user as a reference qualifier in a reference variable. The script works as intended, the problem is it is very slow so I'm thinking there must be something wrong. The else statement works great and loads the referen...
Resolved! Function to find user titles in sys_user table that do not exist in another table
Our firm is getting ready to roll out a large number of new user titles in Active Directory, where our SN user data comes from. I want to be able to easily find user records that have a title that is not on the published list of acceptable titles (a...
Resolved! Dot walk to CI class field
I'm doing a g_form.getReference on the cmdb_ci field in a client script for incidents. I'm trying to dot walk to a specific filed that is part of a specific class. The filed is only on this class and when I do ci.u_service_level I get undefined. W...
capture screenshot
Hello All, I have a requirement of taking screenshot of incident form on demand using an UI action and then adding it as an attachment to the incident form. Thanks