Resolved! where to find application id and name from cmdb_ci_appl table
need to find the application id in cmdb_ci_appl table
Forum Posts
Resolved! How to populate time type field (not date)
Hi, I have a table field of time type (not date). i have an input value from text variable that indicate the time, for example: 09:00 / 11:00 / 15:00. How can i (using a script ) populate the time field? What is the correct syntax to populate a time ...
Query on META field usage in Knowledge Articles
Hello All, I would like to know the significance of "Meta" field in Knowledge article.I have one keyword "Testing" in the Meta field.I have created one knowledge base "Test Knowledge Base" and created one article associated with it with SHORT DESCRIP...
Resolved! How to use g_form.submit() in a widget for Service Portal
I've got a record producer that has a widget that opens up a popup that gathers information from the fields on the form. Then inside the popup is a button to "Print/Save". Pressing this button triggers the printer window on the users computer, and ...
How to Import Excel file record in CMDB table
Hi I have excel date with 100 record for CMDB computer table , now i want to insert that all records in CMDB computertable if record is already exist means it should update with existing record. please help me how to archive this
User Not Authenticated error when accessing the Rest table api.
Hi, I am getting below error when trying to access the Servicenow rest api. 401{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"} Below is the java script code by which I want to access t...
Resolved! Tree picker - same values in several hierarchies
Hi, I have a tree picker configured. It has same values in different hierarchies. For ex - Mobile is in GRP A and GRP B. Both have a different item code though. When I type in Mobile on tree picker field, it shows both Mobiles, but user would not kno...
what is runbook automation in servicenow?
I want to see where do i create and view runbook in servicenow?
Resolved! How to control what fields show (and in what order) on Approval Record widget?
How can I control what fields show, and in what order on the Approval Record widget in the Service Portal? Some of the fields showing are variables from the Record Producer that don't map to the record itself... I created an Approver form view, but t...
Resolved! Issue in client callable Catalog client script
Hello All, I am new to GlideAjax and trying to check duplicate email address on a catalog form. I am getting "Failed to load resource: the server responded with a status of 404 (Not Found)" on submitting the form because of the script include and c...
Resolved! Workflow If check for attachments
I am trying to create a check to see if an attachment was added to the Requested Item in the workflow. Though for some reason I am having a problem with getting the check to work correctly.
Resolved! Attach excel file to email notification
Hi, I've a record which has an excel file attached to it. I wanted to send this excel file as an attachment over email notification to a list of recipients. I'm using following script and attached events and notificaiton but notification is sent wit...
Help with sending an Oauth token request
I've been working on an integration with a third party REST api and the required authentication method is Oauth2. I'm able to request get token, using Postman from the third party provider, but I'm having some difficulty getting request correct in Se...
How to CLOSE a Problem Record/Ticket using Background script?
I have used the below script, but the PROBLEM ticket is going to PENDING status & not to CLOSED status as i wanted. var gr = new GlideRecord('problem');gr.addQuery('number','PRB000011568'); gr.query();while(gr.next()){ gr.setWorkflow(false); g...
Getting insufficient rights to query records via REST API using admin credential
Using REST need to extract to pieces of data. 1) Count of VMware Templates in use and I am able to extract this data by the following GET {{server}}{{path}}/stats/cmdb_ci_vmware_template?sysparm_count=true 2) Count of VMware Templates that have...