Hello, I have am having trouble when I test my script. I dont think my array is working or in the right location. I want to push all the servers im getting into an array. var user = gs.getUserID(); var arr = []; var ccsd = new GlideRecord('cmdb...
I have an email script that gets called by a number of different notifications using several email templates. It has been working as expected. Today I went to use it on an updated version of the incident commented notification. When I run that not...
I have following setup for a view. The purpose is to get list of users who belong to a specific group. However, it seems ServiceNow is completely ignoring the where condition "usr_group='4404aff51bd0f810ae9610a61a4bc..." and shows all the groups and ...
I am working on a requirement to provide a list of servers on a portal page. I have two question. 1. How do i query the variable for the appcat request item should be equal to ac.sysid. Which would return all requests opened for 'this appcat'. 2. I a...
Have a requirement I have to populate the assignment group (eg:- test group) when i select any of the CI (eg:-a or b or c) If i change the CI back to "mackbook air" then the Assignment group and Assigned to should be replaced back. Can any one pleas...
Can we do some report to show records which are closed previous year and this year side by side ?
Hi. I am currently building a catalog item to select my previously requested item and make changes or updates on the item.E.g I want to change the "end date" field of the requested item I requested few days ago.So I currently have a reference field w...
Hello, What I am trying to do is integrate the Agent Chat of two different instances, if a user in instance A requests a live Agent, an agent in instance B can attend him and have a conversation through Agent Chat. Thanks.
Hello, I have a URL icon link in my service portal. I want to put the URL of a specific catalog item so when clicking the link it goes straight to this record producer. How would I go about this?
Hi, We are trying to retrieve the unique values of a table and then stock their sys_id in an array. I got the unique values of Software Names in an array but don't achieve to get their associate sys_id. var arrCmdbSpkgID=[]; var arrCmdbSpkgName=[]; v...
Hi All, As I am new bee to integration, would like to understand the integration with simple scripts. Could you please provide the example for Scripted REST API for POST and PUT method. Regards, Yashaswini
Hi, I am testing my script in the background script. It is printing out sysid values. How can i change to more human readable and convert the output to a string. var user = gs.getUserID(); var ac = new GlideRecord('cmdb_ci_service_discovered...
Hello Everyone! I have a piece code for which i'm getting an error. Can anyone please suggest what could be the cause for error and how I can overcome it. For this code I'm getting error like below. Thanks in Advance !
I have a record producer and the record producer is having a variable of type List collector. How can we show the list collector value in notification .
Hi Team, kindly help me on below issue. On Form we have " Bill Check box", here who made checkbox= True, that Person User name(Ref: user table) , Deprt (string), Date .., need to be populated in respective fields Issue : On INC008354 , As a admin whe...
