Hi All, I am still learning JS and new to servicenow. I have a requirement where in we want to pull data from cmdb_rel_ci table. : parent should be a SERVICE and type should be Depends on :: Used By. what query should i use to have it in my code ? _g...
Hi all, I am curious if it is possible to adjust how the variable are being displayed. Is it possible to have the top pink box items be displayed on the left while the bottom 4 fields be displayed on the right? They are both different variable sets...
Hello,Need help in how address duplication between scripts. Basically what I am trying to do is establish communication between the User entering comments from Service Portal > Request Item page and the Technician working on the request items Task co...
Hi all! I really need your help ... I need to make a list of the newly changed HR and need to send it every month. What I did was I created a new field "Old Value HR" to fill the previous value of the HR. I tried to create a report for this so ...
Hello Guru's: I have a requirement to create an Interaction record if the user replies to a CLOSED/Inactive ticket. I was able to get the script to create the new IMS ticket. YEAH!!! However, the target record for the received email isn't setting to...
In a business rule how can I test for the presence of a mrvs in a record created from a record producer. I can check if there are variables using if (current.u_variables_present == true) but it's not including the mrvs. Is there an equivalent stateme...
How can we make Guided Tour Multilingual? Do we have to create separate set of guided tour steps for each language for same page?How to make Guided Tour shown respective to user's language preference? Is there a way we create guided tour steps for en...
Hello Experts, I new for transform map script and loading data. I want to update 900 existing records with sso source field and from Active directory team I got excel where I got email address and name column. In our instance many users having same u...
I have created a UI action which plots a records coordinates on a map page using a marker. I am trying to pass the sys_id of the form view of the record I am on to the map page so that it displays that particular record's coordinates on a map. Curren...
Hi experts The following scenario: We have a form on which a date (u_date) must be specified. If several conditions are true, a time from (u_start_time) and to (u_end_time) must also be entered. However, the date may only be at that of u_date. Unfort...
I apologize as I am not sure how to word it out but basically. I have this reference field which refers to different drinks in another table called "Drinks table". My main requirement is to make a report of the popularity of each drink per month a...
Hi experts I have a 'Date/time' field called 'Deadline' I want to make a mechanism that when the system's time reaches the 'deadline', a notification is triggered. the first time I did this, was with a scheduled script, but I realized that I coul...
Hello Experts, We have a requirement to copy worknotes and additional comments from incident to case and vice-versa.When I use the Business rule,it is working but additional comments and worknotes are getting updated 2 or 3 times(The same comments) i...
Hi , I wanted to put field values of short description field to a custom field of incident table in every record , in form view it is working , but in list view custom field is showing empty in every record
Hey guys so I've created an object as a script include and sent it to my client script as a JSON object to read and use the values. while (gr.next()) { //find viewed record data based on sys_id passed in from client obj.address_lin...
