If I am running a script to delete several thousand records from a table in Dev (or Test) is it okay to run the same script on a different table at the same time? Slowing down the instances performances isn't really a big issue in this particular cas...
Hi,I need to set limitation for variable type: multi line text and set the max character to 4,000.
Hi Based on the user's ID, I'd like to get specific data from the sys_user table. Could you help me to achieve that? I'm a newbie and I'm stuck. I've successfully got the user id from the user reference table: var userIM = g_form.getValue('reqFo');...
Hi,My my limited coding skills I managed to get a UI Action to pass the DisplayValue from a sys_user reference field on a table form to a UI Page using: var UserValue = g_form.getDisplayBox('u_business_owner').value; Using it in the UI Page like th...
Hi Community, In the process of creating a Notification that in the event of a Service Catalog request being rejected by an approver then the Requestor will be informed of this. I have started off by creating a Notification that trigger on ‘Approval’...
Hi - we've been asked to exclude all our HR module data (hr cases, tasks, attachments etc) from our sytem clonesI understand from the documentation that you cannot exclude a table inherited from the task table.https://docs.servicenow.com/bundle/istan...
Hi all, I created a new change type (minor) using this tutorial, and then used this tutorial to add my own states. The States I have added for this test is: Develop and Implement in UATTest in UAT What I have found is that when clicking State, the Op...
Hi everyone I am facing 2 issues 1. I am trying to set value of a checkbox using catalogclient script. But it is not working. I tried below options g_form.setValue('x', true); g_form.setValue('x', 'true'); g_form.setValue('x', 1); g_form.setValue('x'...
Hi All, This question is regarding Journal Entries. Whenever we update an incident or a change or any other child table extending from Task table with Comments or Worknotes (journal type fields) and verify in the Journal Entries [sys_journal_field] t...
I have been asked to automatically put the caller_id in the beginning of the short_description on an Incident Form. I have reviewed with our ServiceDesk and validated their use case asking for this change and it seems legit. Newbie here....I thin...
Hi,Is there a way to define that only the assignment group could see her incident rows?I tried to write an ACL:Operation: readscript:if(gs.getUser().isMemberOf(current.assignment_group)){answer=true;}else{answer=false;}however, the group members can'...
Hi All, I'm still fairly new to ServiceNow, so apologies in advance if I'm missing something obvious.We created a record producer to output a special type of Incident which will only be viewable by our Cybersecurity team.A new field was added to inci...
Does anybody know of a way to make it so that HTML shows in the help test now that ServiceNow is escaping it? We obviously do not want to set glide.ui.escape_text to false. Just wondering if there are any other workarounds before we have to upgra...
Hi All, I'm using the oob business rule called "Incident Create Knowledge" to bring the "Category" from the Category string field (choice list) of the incident to the kb_category field on the Knowledge Article form which is a reference field. So on t...
Looking for a condition that will hide items from displaying in the Service Portal Header Menu. Right now, I have something that looks like this... GlideSPScriptable.canSeePage("services_status") && gs.getUser()... but need to restrict access, based...