Hello all, I could not find information regarding the below issue, hope someone has experience with how to deal with the following: Virtual Agent is enabled on the instance, it is to be used through the Employee Service Center. The widget is there al...
Hi All, I am doing Jira integration using JIRA spoke Issue 1: When I am trying to send value from ServiceNow to Jira I am not able to select the field value in the JIRA spoke. how to enable the field selection option
Through background script i have changed the table's custom application scope to another custom application scope. Now i am unable to see the "new" button in related list "Columns", hence unable to create new columns/fields, Please suggest how can i ...
Hi, I have a requirement where user fills the text fields, street , city and location name in a catalog item and i have to check whether the details entered by user exists in location table. If yes, throw the popup message that they exist. Location n...
I created a custom application file type by creating a table that extends the Application File (sys_metadata) table. How can I add this custom application file type the Create Application File menu in Studio in our dev environment here: So that I c...
My PDI is offline and I can't tell what's going on.How can I get maintenance information or request that the instance come back online? Is there any way to get support?
Am getting an error as shown below when i integrate servicenow with other platform. Uncaught DOMException: Blocked a frame with origin "https://dev91262.service-now.com" from accessing a cross-origin frame.
The additional comments posted by end users (in other languages) from Service Portal should get translated to English language and gets updated on the incident record in Service-now. Could anyone please help here? Thanks in advance.
Hi, So I built a Glide Ajax that allows me to look up a record and return the entire record as an object. Within that record are then other reference fields. In this instance I'm trying to get the sys_id stored in u_item_no, but I'm stuck on how to a...
I'm having problems when comparing two data/time fields in a service catalog. I have a start date that cannot be earlier than the current day/time and I have an end date field where this cannot be chosen with a date/time less than the start date or e...
Hi All We have the below requirement for comments on the knowledge article (knowledge feedback) Limit users to see only their own comments & Knowledge Managers can see all comments So if we have a kB article, with comments A (written by user A), Comm...
Hi everyone, I need to backup all the users and companies in my instance, due to some changes that might modify/delete some of them. I assumed the best way would be to export the user/company list, however the excel file does not have all the nec...
We have a need to create a link to a specific page on Service Portal using an IdP that is not the default. And so we'd like to deeplink using the login_with_sso page. Is this possible?
Hi, I am trying to use Flow Designer for our new project. I ran into a problem where I can't seem to change the approver for the approval record. In the past when we use Workflow, we could just modify the approver and the workflow would be able to ca...
I have a transform map with several fields. A few of those fields should only be updated if there is not a value in the target field already. I call another script to find the reference value to be used as the source. But I only want to call that ...
