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Resolved! Update Catalog Item short description with variable name

Hi I'm looking to update the short description of a catalog item so that it contains a variable from the catalog item. The ultimate goal is to display a variable when the item is added to the cart. I'm trying to use an onSubmit Catalog Client script,...

jyan3 by Kilo Guru
  • 3431 Views
  • 11 replies
  • 3 helpfuls

Resolved! Hide "Remove all" and "Remove Row" from MRVS?

Hi folks, I tried using DOM manipulation to hide "Remove all" and "Remove Row" from MRVS, but unfortunately, it didn't worked out. Went through few codes across community but no luck. Here's my code: For "Remove all" function onLoad() { //Type approp...

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RJ12 by Mega Guru
  • 2160 Views
  • 5 replies
  • 2 helpfuls

Resolved! Creating relationship to not to bring all the records.

I am trying to create a relationship between two tables. However, in the condition script, by default, if the condition doesn't match then ServiceNow brings all the records. We are supposed to show empty list if the it does not match. Here is the scr...

TT3 by Kilo Guru
  • 2233 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to get a png/jpg image format instead of a iix?

Hi , Using this script :      var rec = new GlideRecord('Name_Of_App');    rec.addQuery('number=id');   rec.query();  var image='' ;  while (rec.next()) {        image= rec.attachement.getDisplayValue() ;      gs.warn("image : "+image);  }I'm getting...

Resolved! Set field value on service offering as the field value on

Hi all, I'm looking for some advice/help on the following. I'm looking to add a field on the service offerings table called 'Product description' and I would like this to display the description from related product. I've looked at using a reference ...

Kieran3 by Tera Contributor
  • 1628 Views
  • 3 replies
  • 2 helpfuls

Resolved! Clone a Flow in Flow Designer

I am trying to clone a flow in flow designer, however, I can't find any documentation around this. This flow I am trying to clone has about 25 flow steps already and recreating these is a pain. Any expert on Flow cloning? How?

hanaphouse by Tera Guru
  • 6044 Views
  • 1 replies
  • 10 helpfuls

How to add an attachment in Glide Dialog window?

Hi All,I have a requirement. I am calling a custom UI page through GlideWindow API using UI action on form . I want to add add attachments to the form as well using same GlideWindow.I am new to UI page creation . Need suggestions how to add an attach...

d_kush by Giga Contributor
  • 2876 Views
  • 8 replies
  • 1 helpfuls

Change the URL to a more readable URL

Hello guys   We are trying to change our URLs for our CSM portal to be more readable URLs  Meaning  our contact us page url is now something like this : www.xyz.service-now.com/csm?id=contact_us  and we are looking to make it something like this : ww...

Yanal by Giga Guru
  • 877 Views
  • 7 replies
  • 0 helpfuls

Resolved! After submit the request, it is redirecting to another page in portal. in dev instance it is redirecting to standard ticket and in test it is redirecting ticket form.

Hi All, After submit the request, it is redirecting to another page in portal. in dev instance it is redirecting to standard ticket and in test it is redirecting ticket form. we need both should be same. how could i change the that has to redirect to...

Rishi32 by Tera Contributor
  • 1949 Views
  • 2 replies
  • 3 helpfuls