Hi Team, Currently, I want to get deleted records from the sys_audit_delete table and I have 3 questions as follows: - How long does the sys_audit_delete table store deleted records? - Can I get deleted records of 6 months, 1 year, or 2 years ago...
How do I restore everything to that backup point after making any kind of changes in any of these?
Can anyone help with Virtual Agent issue. Through an existing chat if we click on the link to Create incident or Knowledge etc and when it takes to the new form, chat window is Open by default. This is not an OOTB behaviour, though we are using OOTB ...
We have created some reports in dev that are not in prod after transferring the update set! was wondering if update sets catch reports?
There is an item called version in the business rule record. What does the status column mean here?What is the difference between "previous" and "history" status?
I have a code on a record producer that fires "gs.executeNow()" to trigger a scheduled data import. When I put "gs.addInforMessages(gs.executeNow())" I am getting a sys_id back, however, what is that sys_id? Is it the sys_id of "concurrent imports se...
I ran the following Background Script to delete all the Case records which are unnecessary. var gr = new GlideRecord('sn_customerservice_case'); gr.query(); gr.deleteMultiple(); I tried in both Global and Customer Servise scope, but the error occur...
I'm looking to hide a few fields and tabs that are showing up on the PDF version of a record. These fields are hidden from the record itself but once I go to export to PDF, those fields show up for some odd reason.
I need to display the count of the records submitted in MRVS. As of above image, the Total Number of USers in Request should be 1, it should be dynamically change when ever new record is added in MRVS or remove existing record from MRVS. any help wo...
I get why security_admin is there but the ability to edit workspace lists seems a bit trivial for elevation? Just curious if anyone has any info on this?
Sadly I've found that on catalog items, on a reference variable; on reference attributes; ref_ac_columns breaks after calling the reference variable via g_list.get(); I have a suspicion that it's because I'm using ; to insert multiple fields on ref_a...
Hello, I have a requirement to allow users to select multiple values within 1 field. For example, the field is called Select User. They can select multiple user into the field; then submit the record. What field type should I use on the variable an...
Hi,I am trying to load one csv file from System Import Set - Load Data. while loading csv file I got the error:Datasource contained over 100 errors. Import was aborted... you can set this value with the property 'com.glide.csv.loader.ignore_non_parse...
Hello, I have created an application in the past that has the Task Activities -> Task list on it that allows me to manually create various records, either an email to send using a template, or a phone or appointment task. I wish to use this again but...
Hello,We have created the business rule in which we are setting incident state and state as resolved automatically if the category is Inquiry. But resolved at and resolved by is not populating automatically.I have tried adding the current.update(); ...
