Hello Experts, I have a checkbox field (sourceable) on REQUEST, I want it to be checked when any one of the RITMs under that REQ are approved. How can I achieve that? Please help me with the script. Thanks, Rocky.
Hi All, I am trying to update a date/time field in a record using background script. I am able to get the required time and everything but the field is not getting updated with the new time in the record. I have used gr.update() and gr.setForceUpdate...
We need to send all table data from SN to Mid server for the past 7 years.We are making use of export sets to achieve this and works as expected.But those 7 years data when sent at once is taking time and causes performance issues.Is there any way to...
Need to populate catalog variable with item Requested for & custom field from cmn_location table.
Dear All, We are trying to fetch some value from the soap messageresponse (xml) which will be captured in a variable in the workflow run script ,but not able to succeed to do that. Please find the xml response below for reference. We would like to fe...
Hi All, I want to display a ui page for the users with role "sn_customerservice.customer". But getting error "Security constraints prevent access to requested page error" when user with this role is accessing the UI page Can anyone help me on this R...
Hi,In CSM WS(configurable), the record page is showing different behaviour based on how I am trying to load it. I I try to search it by number I see the Record tab label as "Loading" and If I select it by clicking on Row from a List, the Record tab s...
Hello everyone, So I have one inbound action with the Target table as 'Task'; However, I am trying to action incidents and request items. Receiving log 'Skipping script, email is a reply, and the record it matches is not in the Inbound Email Action's...
ServiceNow converts images to iix. When I write a script in SC Categories, it displays something like "28373ejniue364.iix" instead of the image. Does anyone have a solution to this?
Hi Community, I have requirement where I would like to update incidents via email by responding to email notification.When I respond to email which has a ticket number in the subject system should take following action: Add email body to additional ...
please help me to display the select box values based on another select box in a catalog item form. For example I want to write catalog client script of type onchange because when I select Neurologist in select box so available doctors should be thos...
How Can we merge two tables in ServiceNow ?
Unable to assign snc_internal role to user, snc_internal role not available in roles table.I want to manually assign this role to user, Please tell me how can I assign this role to user.
Dear Group Members, On the knowledge article form we have some fields, if we can select one field remaining filed will be auto populated. for example if we select Knowledge Owner group then knowledge owner will be auto populated. That functionality w...
Does anyone know where I can change the default email address used to send an Email out from an HR ticket?I tried looking everywhere and the closest I got was probably the HR_email_client Template. You can't see what email it is being used to send ou...
