When creating an integration, you often have (at least) 2 environments on both sides. You have a test environment and production environment on both sides. In this case you would like to have your test environment linked to their test environment and...
Hi , I want to give access to RITM of one of our catalog item to only users having a role (role name = access_role) . Only users with this specific role can see the RITMs of this particular catalog item and no one else. Currently our all itil users...
Hi,I initiate a workflow by having a scheduled job running as a user named 'uCMDB_Integration'.In the workflow I have 2 scripts where I split the transformation of 10 import sets (5 transformations started in each script): Both are run as the user '...
I have created a record producer and it shows up and creates records properly. The problem is that by default, on submission it redirects to the service catalog. I would like it to create the record and then stay on the same page with the form cleare...
Hi Team, We have a requirement where inside the HR Portal we want to be able to show a widget of the 'latest articles'. The 'Latest' timeframe should ideally be configurable, but for starters we're going with 'within the last month'. Has anyone done...
I am currently working on a project in ServiceNow that requires me to configure around 500 descendants of the Configuration Item table by adding multiple form sections to the CI's with around 10-20 fields in each of these form sections. I currently ...
Hi,I just sent a question to support but maybe someone will have some sound informations regarding web services timeouts. what is the exact difference between SOAPMessageV2 - setHttpTimeout(Number timeoutMs) and SOAPResponseV2 - waitForResponse(Numbe...
All, I've followed this article: Creating a Simple Reminder Email - ServiceNow Wiki and created a new Event called change.reminder so that I can trigger an email to remind people when their Change Request 'Planned End Date' has passed. This is worki...
Hi I was trying to translate Icon Link "Knowledge Base" in some different language, I tried it through Translated Name Text Fields but still it is not working.Attached ScreenshotPlease Assist on this.
We are trying to create an incident via workflow, We have tried using the run script This is one of the scripts we have tried via the run script activity: (we found this via the community) var gr = new GlideRecord('incident'); gr.initialize(); gr.sho...
Hi All, I've searched the forums and found that others are using a Script include to achieve what i'm trying to accomplish; which is create a field that references the "sys_attachment" table, but limits attachments attached to that record. If need...
Hi All, I am just looking at the incident sin my personal developer instance. And i found little strange or i dont how it works with opened by field. Before executing the below steps. Login as system administrator and please add the Opened By field...
Hi We currently have a scheduled task which is triggered every week to check cert expiries. We also have a scheduled report which emails the current certs which are due to expire. I was wondering wether there was a way to get the scheduled report to ...
Hello everyone!!I have a 'Load Incident' reference field on 'Incident' table that references 'Load Incidents' (custom) table, which has other information in addition to a reference to 'Incident' table. I want the 'Load Incident' reference field to be...
I know my question has been asked before by at least one other person, but without resolution as far as i can tell. So.. I wanted to ask the question again. When an Incident is submitted with a caller value, the system will send the 'Incident opened...
