I have a reference field in our Service Portal Catalog item called Job Title. When someone changes it, I need to capture the display value, not the reference, then run other Logic based on the title. I have tried: var title = g_form.getDisplayBox('jo...
Hi everyone, I created a button with a UI Action to send an email while inside a ticket, however it's not triggering: I created an Event Registration, an Email Notification (with "Event parm 1 contains recipient" checked) and this UI action. The U...
I would like to create a new 'issue type' within Incidents, does anyone know how this is done? Many thanks in advance Alice
Hi All, When I hit an 3rd party endpoint it sends response as zip file which is having xml files. Here I want to unzip the file and read the xml files. Any help would be appreciated. Thanks in Advance, Gopinath
Hi All, I'm trying to import data from JSON file in to the import set table using a fix script from the staging table i need to transform the data in to the target table. By running the below script in a fix script populates the staging table with th...
Hi All, I got a requirement from my customer to import data from a JSON file to ServiceNow Database instance tables. As the JSON is not formatted properly, I used the attachment API in a fix script to parse the data from the JSON file and insert that...
Hi. I want to make a checkbox "check" true on the incident task form if the category of the incident is "Env" on the incident form.If someone could help me how can I set a checkbox true based on another form's value.
HI, How can we remove role from a group using script? Is there any way we can delete any role from a group based on user input? Regards, Surbhi
Hello All, I have a inbound action to create a new catalog item & i want to fetch the below values to the variables. Please help me fetch the value from in the below format so that i can update them in my variables In the image, Its a table format. ...
Hi All, Kindly provide solution for this. I have two fields[Input Value is Numbers (a,b)] .On the third field[c] , I want the result of(a*b). The problem I am facing is both [a,b] can be editable. If I write onchange Client script on A and if B ...
HI, We have a requirement where we need to place a system/sync where Active Azure Directory (AAD) -> Groups with ServiceNow Groups. We have already sync'd Active Azure Directory -> Users with ServiceNow User table. Regards
Hi there is there a example of multiple approvals on different options selected in a catalog item. example user selects checkbox 1 = approver 1 checkbox 2 = approver 2 i have about 5 approvers. so all 5 need to approve if 5 checkboxes selected. ...
Hi, While working on the Change Schedule, our team decided that they want to replace the Configuration Item and Duration columns with the Assignment Group (see screenshot). I found that there is a way to customize this, but it is not really recommen...
I've created two variable sets 'General Info', 'Provision' in a Cloud catalog item General Info variable set has a field 'UserGroup' Provision variable set has a field 'EC2 creation instance type' Question: On selecting particular value from 'Us...
Hi everyone! I'm new to ServiceNow, and I am in the process of building an app to practice some newly acquired skills. In my app, I created two different form views, outside of the default view. I'm wanting to make a certain field read only for the d...
