Resolved! Default Sort Order of Multiple Columns in a custom table
Can I set the default sort order for multiple columns in a custom table? I want to make it visible to everyone, not personalized.
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Field update count
Created custom integer field on incident whose default value is 0 If any of the field other than work notes/comment is updated then the field count should increase by 1.
Resolved! Display a table with dynamically changing number of rows but has fixed columns based on Table data inside notification body.
Hi, I want to display incident records with Created date, short description and opened by columns in the notification body as a table format and the number of records will be changing, could be multiple.(looking to implement something like ng-repeat ...
Create a Catalog Item to Request Laptop, it should ask for what is the make of the laptop, like Dell, Mac, HP. Requested for(user)RAM required 4 GB or 8 GBWhat processors are required : Intel or AMD. Price of the laptop should vary depending on the m
Create a Catalog Item to Request Laptop, it should ask for what is the make of the laptop, like Dell, Mac, HP. Requested for(user)RAM required 4 GB or 8 GBWhat processors are required : Intel or AMD. Price of the laptop should vary depending on the m...
How can I create an interactive filter with a field of type list?
How can I create an interactive filter of type reference with a field of type list and make reference to another table as in the image?We tried to do it but the field is not available to select.I add images of tyopo
Resolved! Sending/replying to email chains from record
Hello experts, Is it possible to create/reply to emails from a record? There is an OOB feature (three dots) on the record header, does that have the option to send an email from? business case: we want to be able to create emails from a record we wa...
Resolved! Where i can find this sn_awa script?
Hi All, In scheduled Job "AWA - Set Inactive Agents Offline" i can see the run script "sn_awa.AgentPresenceManager.setInactiveAgentsOffline();".Can any one tell where i could find this sn_awa.AgentPresenceManager.setInactiveAgentsOffline() scr...
Custom table to Task table Relationship is not displaying the list
Does the task table not allow anyone but admins view the records? We created a custom table that extends from the "Request" table. We then built a relationship from that table, directly to the task table. We are using it to generate tasks based on wo...
How to share dashboard to all user irrespective of role group
Hi All, Is there any option to share particular dashboard to all the users without any group or role basis. Thanks
How to make the field non-mandatory
In a form there are few tab, one tab is mandatory, as per requirement I have to make a dropdown field mandatory in that tab, could you please let me know there any way to make the dropdown field non-mandatory. There are two approaches I am thinking,1...
BR review: copy worknotes and comments from sc_task to sc_req_item
Hello, everyone! Looking for some guidance on a business rule that we're using to copy comments and worknotes from tasks to RITMs. I've attached the rule to this post for review. The issue that we're seeing is that when multiple RITMs are associated ...
Security Incident - Cannot update state through REST API calls, even if I get 200 response
Hi, I'm trying to update ServiceNow Security Incident table (sn_si_incident) using API calls (through a python client but I tried with API Explorer too) with an integration user + client for oauth. I can update basically everything, but I can't manag...
How to set default value with next line in NowMobile input setting
Guys, As I configuring the Action in Mobile, one of the requirement is to default some values for the input UI parameter. but noticed that I'm not able to set next line in the default value. i've tried using \n, <br>, and br(). It seems not able to ...
Close parent task if all child tasks are closed
Hi All, I have a requirement to close the parent if all child tasks are closed / put parent on hold if all children are on hold / withdraw parent if all children are withdrawn. It is basically to be done for a scoped application CONTINUAL SERVICE IMP...
Resolved! Can you export users from a service?
We have just moved to a new instance and still have the previous instance up and running for a few more days so we can export anything we might need to keep. I have a few services that people subscribe to in order to get outage notifications, what I'...
