Has anyone encountered this scenario before and what was your resolution? I haven't found anything on this using the search function. I have a business rule that uses the startFlow method in the Workflow class to execute a custom workflow by name...
Hi Community,I have a query, I need to find the ui macros and ui pages used on a particular form.For example if we want to find the business rules on particular table we use configure option and we get related BR's.In same is there any way to get u...
SERVICE PORTAL: Unsupported client scripting globals -- 3.8.2017 The following globals and APIs are unavailable in service portal client script: window document $ jQuery $$ $j angular-------QUESTION:Is there a support document that lists the Service ...
At the top of the menu in the Service Portal is My Requests which show incidents and Requests. How can I modify the default code which is below to show incidents and requested items instead. My requirements are to show them where they can see the...
I need to set a filter for the Cost Center field based on the Company in Company of the Contingent Worker field. IF the company in the Company of the Contingent Worker field has a Company Code of 1000 than only show Cost Centers with Company Code of ...
Hi Guys,My scenario is Description :As a user, I want to make sure old resolved Incidents are closed in a timely manner (7 days) so the teams can focus on active issues. 7 days - all priority except 0 and 1Acceptance criteria :Priority 2 to 5 Inciden...
Hi All,I want to create two reference fields which depends on other like user and task. When i select user then in task field only tickets raised by him should be visible.Also, providing a button "Add Row" if user clicks on this then new two fields w...
I tried "api/now/v1/attachment/<sysid>" but got errors as the statement below.{"error":{"detail":"Record doesn't exist or ACL restricts the record retrieval","message":"No Record found"},"status":"failure"}I am sure that the <sys_id> is right and I...
Hello Everyone,How to take the report when the incident was open, when the incident got assigned and when it got placed.can we pick the report for above conditions
HiI came across this System Definition > Validation Scripts. I want to know how these validation scripts can be used in my incident module time validations.Thanks in advance
Hello all,Can any one tell me how to stop SSO redirection for external users?I have a widget cloned of OOB login widget. It was working fine, After upgrading to Helsinki patch12a. Not able to stop redirection.WidgetClient script:function loginCtrl($r...
Hi All,I need to pull or forward the sub folder emails from outlook 365 to service-now.I am trying all the possible ways from my end. But no luck.Can someone tell me the steps to achieve this.Thanks in Advance!!!
Hi all,I have a need to eliminate leading and following spaces in a field on a catalog item. I can get this to work nicely as a business rule for a table, but I would like to utilize this as a catalog client script on a form. My string variable name ...
I have a need to make sure that the duration between the Begin Date and End Date does not exceed 1 year.I used scripting before to make a date go out to xxx amount of days, but never to actually do a calculation between Begin and End datesI don't hav...
Hi All,Could anyone tell me how to use URL in JS include?what is JS url path?Regards,Sobitha K
