The additional comments posted by end users (in other languages) from Service Portal should get translated to English language and gets updated on the incident record in Service-now. Could anyone please help here? Thanks in advance.
Hi, So I built a Glide Ajax that allows me to look up a record and return the entire record as an object. Within that record are then other reference fields. In this instance I'm trying to get the sys_id stored in u_item_no, but I'm stuck on how to a...
I'm having problems when comparing two data/time fields in a service catalog. I have a start date that cannot be earlier than the current day/time and I have an end date field where this cannot be chosen with a date/time less than the start date or e...
Hi All We have the below requirement for comments on the knowledge article (knowledge feedback) Limit users to see only their own comments & Knowledge Managers can see all comments So if we have a kB article, with comments A (written by user A), Comm...
Hi everyone, I need to backup all the users and companies in my instance, due to some changes that might modify/delete some of them. I assumed the best way would be to export the user/company list, however the excel file does not have all the nec...
We have a need to create a link to a specific page on Service Portal using an IdP that is not the default. And so we'd like to deeplink using the login_with_sso page. Is this possible?
Hi, I am trying to use Flow Designer for our new project. I ran into a problem where I can't seem to change the approver for the approval record. In the past when we use Workflow, we could just modify the approver and the workflow would be able to ca...
I have a transform map with several fields. A few of those fields should only be updated if there is not a value in the target field already. I call another script to find the reference value to be used as the source. But I only want to call that ...
we are trying to create knowledge base article and following steps till article is retired. we are unable to trigger email notifications but none of emails ( article creation, publish, approval/reject, retire, checkout, commented, valid up to reminde...
Hello Reader, There are 6 list items shown in the horizontal view on the Service Portal. All these are created inside a div. We have to create another div just below it to show the content when any of these list items are clicked. If item 'A' is cli...
Hi guys I am trying to access to GlideRecordUtil from a business rule within an application(scoped application that I am developing), the problem is that I get this message in the form where I am applying the business rule:I really need to use GlideR...
Hi i want to find duplicate entries in my JSON for example: [ { "IO:a02a76a7b7989150c788f78a0e8c024e":"false", "open_to":"", "open_day":"dd4e39c3b7e3c5100071f78a0e8c0208", "closed":"true", "open_from":"", "open_item_ty...
Good morning, (Apologies for the lengthy issue) We currently have two SCCMs feeding into our instance, SCCM2012 (windows 8.1) and SCCM2016 (Windows 10). We are trying to move away from any of our SCCMs creating assets. So the general rule is that wh...
Hi, can someone tell me how to fetch the variable values of a form, to Body of the email notification after submission on the form? Thanks.
Create a Business Rule which will trigger when new record will be inserted in Incident table then create a new record in Customer Incident table
