I'm trying to achieve a few things with a survey that will be sent out with an email that is triggered by an incident being resolved. Currently the email sent out redirects to a microsoft forms page. I would like this to redirect to a servicenow surv...
We are attempting to provide validation around a Service Catalog Item request form for two date fields and have implemented two Catalog Client Scripts to perform these tasks. Here is the first of the scripts function onChange(control, oldValue, newVa...
Update Set Preview Error: Could not find a record in sc_cat_item_delivery_plan for column delivery_plan referenced in this update Can someone explain exactly what error this means?
Has anyone successfully used the catalog item component in UI Builder? My record producer—which is moderately complicated, with a lot of UI policies, client scripts, and one script include, works fine in whatever that mode is that is linked from Try ...
Hey all, The requirement I have is to create a scheduled job which will close tickets that have been in the "Complete, Awaiting Confirmation" state for 3 days time. I used another thread (Schedule job on Custom table ticket to auto close - IT Service...
how to display emails along with user names in the watch list?(list type of field)
Fast traslate Icon translate var task = new GlideRecord('task_sla'); task.addQuery('active', false); task.query(); while (task.next()) { var task_sysid = task.task; //gs.print(task_sysid); var inc = ...
On the Record Producer, you have a button called "Try It" and it takes you to the form where you can add values. In there, you can choose to "Save Producer" which allows you to put a draft to your wish list. We have a button called "Try It In Portal"...
I see this question has been asked several times and I see a recommendation of using an app from ServiceNow guru / Servicenow share / crossfuze solution. Most of the recommendations were dated 2 years ago. Anything changed in ServiceNow where it's st...
Hello Folks, I have a requirement to trigger approvals on RITM level in a workflow which is on Request, Can some one please help me to achieve this. I have described my requirement below. I can achieve it by creating workflow on rimt and can associa...
Does anyone happen to know, are the records returned when using Flow designer's Max results -tool completely randomised? Let's say100 records match my lookup, but I want to return only 5, is there any kind of logic on which 5 are returned, or is it f...
I think this should be an easy one for someone who knows. I am setting up overtime claims. It will use 3 values to calculate an amount in currency. The values are overtime rate, hourly rate and amount of time (hours and minutes). Not easy to get thos...
Hello Guys, We need to send a Notification to the Business owners 5 Business days ( Mon to friday excluding weekends) before the Contract start date , can anyone please help me with the script part please I tried a sample script in the background scr...
I am trying to configure domain specific incident categories on the 'category' field. I have pre-existing global domain choices, and then added a new one in a specific domain. None of my choices are inactive. For an incident in the specific domain, I...
I want to be able to add/edit/modify the sub-topic from HR. For example, between benefits and Pay and Time, I would want a subtopic called IT, with their own subtopic. Where would I need to navigate to be able to add new sub-topics? Thank you.
