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Resolved! gsftSubmit UI Action not working

Dear Experts, This one has me stumped.  Just trying to overwrite a submit form button in order to do a record count check.  The call to the script include works fine and issues the alert if required.  But, the server code never runs.  Any help would ...

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ianbradley by Tera Contributor
  • 2277 Views
  • 1 replies
  • 1 helpfuls

Resolved! ATF - Open a form (SP)

I am completely new to service portal. I need to submit a catalog item from service portal. To achieve this I used Open a form (SP) step but I am getting an error "g_form is not defined. A valid form must have g_form defined". Please suggest what thi...

Community Alums by Community Alums  
  • 2176 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to download the attachment from multiple Incidents

Hi Team,nayan_awadhiyaCould you please suggest me how can I download the attachment from multiple Incidents as a zip file. I have written the code, its not downloading all incident attachments. Only few attachments are downloading.   I have created a...

Saridha_L1 by Tera Expert
  • 6243 Views
  • 22 replies
  • 3 helpfuls

Resolved! Hide form section based on role

Hi guys, I have created a new tab in our change request form called Lessons Learnt. Now this tab should only be visible to change_manager role.   I have created read ACLs for each of the fields in the lessons learnt tab, so only change management can...

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Khalnayak by Kilo Sage
  • 2075 Views
  • 3 replies
  • 2 helpfuls

Help me in debugging please:- com.ctc.wstx.exc

Hi Team, I dont know how to debug this, not much information in integration, but i am getting this error when trying to populate a value:-   Info MessageStatus is:- com.ctc.wstx.exc.WstxUnexpectedCharException: Unexpected character 'H' (code 72) in s...

Ashirav by Tera Expert
  • 1817 Views
  • 3 replies
  • 0 helpfuls

Unable to Group by "Tags" in reporting

I am unable to use Tags for "Group By" while creating reports. Could anyone help me to use "TAGS" in reports like Pie Chart or similar to that or any other options available to achieve the same.

Lenin2 by Tera Contributor
  • 7104 Views
  • 2 replies
  • 2 helpfuls

Resolved! New Connect Chat notification pop ups not working

I can´t get the pop up (like below) to work for any of our HR analysts. I´ve activated the desktop notifications under connect in the general settings for the users i´m testing with.  Pop up blocker is turned off on IE and also allowed on Chrome.  H...

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increase the number of records to be imported into servicenow?

Hello, I have a schedule job which imports records from other tool i have only 8999 or below 10k records imported at a time as we have time based scripts running behind it we are facing some issues how to increase the limit  by default to 40k or abov...

Kiddy1 by Tera Contributor
  • 3112 Views
  • 5 replies
  • 3 helpfuls

Database View Where Clause for List Fields

I'm trying to create a where clause on a Database View, but nothing is working. Table A has a List Field that contains references to Users (like the Watch List Field on the Task Table). Table B is that User Table. I want the where clause to state "th...

lmcmanamon by Giga Contributor
  • 7365 Views
  • 7 replies
  • 8 helpfuls