Hi everyone,We are evaluating ServiceNow to use it for our ITSM and Request Fulfillment. I need to know when we need to use MID server and when we don't need.If we have service or application (for example HPSM or other system) which has been exposed ...
Ok, the setup:Incidents get assigned to a groups.If the group contains a group email, an email is sent to the group email (as opposed to the individuals) when the incident is assigned to them.Some groups in our system don't want to receive this email...
I am working on a simple Orchestration project that lets a user choose their Charge Code from a ServiceNow table and it will update their AD Profile with that information. This is the companies first Orchestration project. They have set up the MID Se...
How do I change the background color of the links in my navigation header when I hover over them? I've changed the font color (as you can see in the image- it changes from its original blue to orange text when I hover), but I can't change the backgro...
The online documentation indicates that the company code used to define namespace is 2-5 character string assigned by ServiceNow. It would make sense that it would be set and governed by ServiceNow to avoid name collision and ensure unique codes. I h...
Upgrading to Helsinki we are getting an error that indicates the MariaDB/J Connector needs to be added to our MID server, as described here: https://hi.service-now.com/kb_view.do?sysparm_article=KB0565069 I was not the person who set up with MID Serv...
I need a script which will push multiple values into a string with coma separated values. When I glide data from a table it should get multiple values and needs to be in the form of string with comma separated values.Any references or pointers is hig...
I have searched around and found plenty of information on how to delete the price on the portal page for all items, but wondered if there is a way to delete the price for a single catalog item?I have built a catalog item,and it is showing the price o...
Hey guys,I'm having a strange issue in my instance. I have created a new table extending from task. I created new state choices, but I kept the values to avoid messing with the closed states. In this case, I have two states that need to set the ticke...
Hi All,We are planning to migrate lotus note to Servicenow. (all application & service request of lotus note needs to be moved to ServiceNow.).We want to automate this thing.Has anyone worked on this?Any idea regarding this will be helpful.Thanks in ...
Hi,If I submit an service request from CMS portal, I need that request to auto assign to particular group.Thanks,Aswin c
I have a requirement to make the variables under Variable Editor Read-Only once an INTAKE is generated (from a submission of a Service Catalog). function onLoad() {var template = g_form.getValue('u_template');if (template != "28c64a0837f1cf00548b53b5...
I have received a request to set up a secondary approver. The request is that if the primary approver doesn't respond in 2 business days we need to cancel that approval and resend the approval request but this time it should also include the secondar...
Hi,I have a catalog item that has a list collector on it. I am trying to display the names instead of the sys_id. When I read the record in, I'm using this:g_form.setValue('partitions', req.u_my_partitions);i tried using setDisplayValue. I also t...
I want to update sys_property.list value when ever a new record in inserted or deleted from a table. Is is possible to achieve?Need your valuable suggestionsThanks in advance.
