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Resolved! Flow Designer Approvals not Triggering

I am creating my first flow designer and the approvals are not triggering for Service Catalog items.  Can you help me figure out what I'm missing? (I have saved/activated prior to testing) Flow Designer Resulting Request Item: It creates the entry ...

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litchick10 by Tera Guru
  • 2289 Views
  • 4 replies
  • 2 helpfuls

Resolved! Copy filter conditions string from Reports

Hi folks,Anyone could help in the report scripting this time.     I have created a report via View / Run and made it accessible to my team.   To automate a record update process, I need to convert the filter conditions to a query (encoded query ) tha...

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georgechen by Kilo Guru
  • 8614 Views
  • 4 replies
  • 4 helpfuls

Cross-scope issues in HR Management module

Hi, I am trying to write to a scoped application table 'sn_hr_core_case_total_rewards' and I keep getting the error message as follows --> Create operation on table 'sn_hr_core_case_total_rewards' from scope 'Global' was denied. The application 'Glob...

dexter74 by Tera Contributor
  • 2991 Views
  • 2 replies
  • 2 helpfuls

How planned cost for "Resource Plan" is calculating

Hi All,I am working on Project and Portfolio management module. As part of that I am checking how   "Planned Cost" and "Allocated Costs" are updating when Resource plan is requested and allocation done for the request. We know what is the logic they ...

Community Alums by Community Alums  
  • 4375 Views
  • 5 replies
  • 5 helpfuls

Set value for reference field as a choice list

HI, I have a reference field and I have it set up as a choice list (drop down list). I am trying to set the value of this field via client script. I can set the value of the reference field. However, the display value is not selecting. I have used ...

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SamuelTse by Tera Guru
  • 3175 Views
  • 5 replies
  • 0 helpfuls

Resolved! Background script to update closed date and time for incidents

We have around 4lach inactive incidents which is not updated closed date and time stamp. Planning to use back ground script to update the resolved date and time stamp to closed option as well. Is there any impact if we update all together in one shot...

nagaraj_mk by Kilo Contributor
  • 3125 Views
  • 4 replies
  • 4 helpfuls

Resolved! ServiceNow as OAuth Provider: How to get an ID Token

Hello folks!I'm tring to use serviceNow as an ID Provider for my legacy systems but haven't found a way to generate an ID Token. Use Case: A customer contact (CSM) tries to access a legacy system, gets redirected to ServiceNow login, authorizes the i...

Pass values when calling a GlideDialogForm with a UI Action

Im working on a UI Action that calls up a GlideDialogForm from a Catalog Task. Im using a bit of code I found here:http://www.servicenowguru.com/system-ui/glidedialogwindow-quickforms/function showMyForm(){//Get the table name and sys_id of the recor...

sreed by Kilo Explorer
  • 18540 Views
  • 18 replies
  • 5 helpfuls

Resolved! How to update the created date ,2 days ago

How to update the created date ,by past 2 days ago from current date on incident . For example if incident0123  created 23-03-2021 - 2 days  =incident0123 created 21-03-2021 How to achieve this.

Rajababu by Giga Guru
  • 6220 Views
  • 7 replies
  • 3 helpfuls