Resolved! need to change state field in task table from read only to editable
Hi I need to change state field in task table from read only to editable. Not able to figure out where i can change. Kindly help.
Forum Posts
Inactivity Monitors - not working consistently
I have 3 inactivity monitors...all with the same order of 100 (which the system says you must if you want them all to fire). The inactivity monitors are set to fire on event.the table is IncidentFirst is if an incident hasn't had an update in 2 day...
Why Service Account user cannot access table via web service?
I have a service account user that I want to be able to use for accessing a custom table via web service. I have granted this user the roles that I believe are needed for this but still, I get user unauthorized why trying to access this table via web...
Resolved! Downgrading an Application
When a new version of a scoped app is published that becomes available to other instances as an available upgrade. Clicking Upgrade will bring the app upto the requested version.However, what if the upgrade version is bugged and needs to be backed ou...
Resolved! What type of database does ServiceNow use?
I'm building a logical topology and wanted to know what kind of database ServiceNow utilizes. Also, is there anyway to find out more information on the database when logged into a ServiceNow developer instance?
How to use RP .getParameterValue to fill a Reference field in a catalog item
I have a catalog item with 3 fields that should be pre-filled from the Call form Using the following in the "Default Value" of the variable I am able to get two "Single Line Text" fields to populate correctlyjavascript: var answer = RP.getParamete...
Resolved! HTML5 Video Autoplay not Working
I'm trying to add the following HTML5 <video> attribute as a Service Portal widget as a background div video:<video autoplay muted loop controls> <source src="//sample.com/path/to/video.mp4"></source></video>Everything works fine, except for autopl...
Add custom change fields in template form
Hi All,I need to add type field in change request template form. Please suggest me how to achieve this..Attached Screenshot for your reference.I need to have type field also here.
Creat custom report that combines the graphs of three reports
I am having trouble getting a custom report that combines the graphs of three different reports. Basically, in the reports if I could "group by" two things instead of just one, it would be exactly what I need. Here is a screen shot of one of the repo...
HTML field Value
Hi I do have a record producer with variable reference type and other is html type.What I want to do is to set the value of the html field as it is selected in the reference field.How this can be done ?ThanksSnehal
Resolved! Attaching files to additional comments
Does anyone know if it's possible to attach files to additional comments?I've had a go at making the additional comments field HTML which is cool but, whilst i can attach links, images and videos, i can't attach excel or word files. I can attach thes...
Resolved! transform map script does not run?
Hi All,I am trying to create an inbound web service which has a 'onBefore' transform script. I want to use it to filter input for my target table. But from whatever little I know, it seems the script is not executing. Enabling all debugging, I see so...
Incident deflection search
HiHow to filter the related search results in "Incident opened for me " notification based on the company field on the incident form.How can we achieve it, Any body have idea.I can see two conditions options in knowledge under resource configuration ...
Resolved! Getting Invalid URI error in REST GET method
Hey Guys,I have a third party Rest webservice ,for which I am using GET method. and on test gettin Invalid URI:java.lang.IllegalArgumentException: Invalid uri 'https://***HOSTNAME***/api/guest/?sort=-id&offset=0&limit=25&calculate_count=false&filter=...
Resolution Choice list ideas? How do YOU do it?
Hi All,I'm reviewing Incidents looking for trends and have noticed that with all the fields we have, none of them get me to what I need to know.I can show how many times an application was named in an incident or how many Computer issues were reporte...