Within my Geneva instance, attempting to extract the current user name within an email notification script resulted as the user returning as "System" and not "John Doe". Within my personal instance (running Istanbul), the same script displays the f...
Hi everyone,I am struggling with a big issue regarding the new Service Portal. Wonder if anyone has had a similar experience and have you been able to find a solution?Basically I am using the Order Guide widget to allow end users to choose multiple i...
Hi ,I have a requirement of a grid in my catalog. Hence i have created a macro variable with a widget. My Widget has a HTML table(Grid structure). I am able to populate values from server scripts. Any idea on how to perform Add / Delete action on the...
We recently implemented the On-Call Rotation application in our instance to replace the a spreadsheet that was kept by the IT managers on SharePoint. At first everyone loved the idea of an automated on-call rotation and that it would be available i...
1)This is related to KB articles. There will be a valid date field on KB form. Ideally after that date , article gets retired. So , create an UI Action named Publish which will be visible only in Retired articles and if we click on it, validate that ...
I am running the script below in both a record produce page and on a form. The record producer page has a setting you can turn on or off to not show duplicates. In the form you do not. The values in the choice list are not duplicates when you l...
Is there any way to override Bootstrap CSS styles (not scss variables) on a theme or portal level in Service Portal? The way things are currently being built out, your portal's Theme styles are compiled and included, then any Portal CSS variables, th...
I have created a database index in my Dev instance in an update set and when i commit the update set in TEST environment, the changes are not getting reflected.. Should it be a manual step in the post deployment or am i missing things over here?
Hi,I made some changes to the default CSS( Geneva version) to increase the OOTB block size for the ESS portal and the CSS change is not getting reflected even after I cleared my browser cache and doing a cache.do.Any suggestions?Thanks
Hi All,I was asked to add subcategories to choose from that are dependent on the value of the CMDB_CI field. I was told this is not OOB functionality so I am looking for a decent work around.To start, I created a choice field called "Application Su...
Hi, I can see the incident_sla table in reports, have created a report that I want to view on a dashboard. I can view the results on the dashboard as admin but itil users get "Security constraints prevent access to requested page". In trying to diagn...
Hi Guys,I am stuck with a script which is pretty straightforward and its basically a Catalog Client Script used in one of the Catalogue item to handle the Startdate and enddate fieldsThe issue is that even though the user is inputting the valid dates...
Hello,I am writing script which is part of integration where I am inserting new records to the table in loop.Problem is that I need to insert record with specific sys_id, so during next integration cycle, records will be in sync, and already inserted...
We have table Transfer Order: This is the view from admin User.This is the view of the user to whom I need to give read , write, create and delete access, but the two fields 'To Stockroom' and 'From Stockroom' are not visible to this user.I have crea...
Hello Everyone,Is there any table/any way where we can track or see all the direct web service calls made to Servicenow.We have a requirement where this tracking is required. Any help or details on this is much appreciated.Many Thanks,Rachana