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Resolved! How to enable search bar as it is grayed-out or disabled

Hello Everyone! I just need some help, in our table list form, search bar is disabled where I can't enable it and we don't know what causing this to disable. This search bar is below the column header, the value of this field is from sys_choice. You ...

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Resolved! Fields visible to only admin role ?

Hi,I have created few Fields with Reference as Custom Tableson cmdb_ci.The problem I see is these Fields are visible only to role admin, there are couple of other custom fields that are visible to every role.I looked at ACLs but nothing I could relat...

snow_hard252 by Kilo Contributor
  • 3758 Views
  • 10 replies
  • 2 helpfuls

sys_choice element length update impact

i am updating the length of the field 'element' in sys_choice to 100.this is being done because with the current length of 40 i am facing issues with studio apps which have length over 40 and because of this the dropdown values do not reflect correct...

Resolved! g_form.showFieldMsg is not working in agent work space.

I have a Onchange client script on a field which is running on ALL UI type ( working fine in native view) but displaying the info message only for 1 sec and disappearing. Is that not supported in  Agent work space ? I also unchecked the Global and sp...

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KaMmILa__ by Tera Expert
  • 5860 Views
  • 13 replies
  • 3 helpfuls

Resolved! what is the underscore for in this._gr?

Hi everyone, I am relatively inexperienced developer and was wondering if anyone can tell me the significance of the underscore after a this. statement.  for example I'm trying to work out how to get a Cancel Change UI Action to work on a change requ...

Resolved! Create a sidebar within the Service Portal?

Below is an mock up (buttons and other items have been removed) I received from one of my teams who wants to update our exiting Employee Self Service page. In the screenshot below you will see information on the right side of the page related to: You...

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Resolved! Scheduled Job History Log?

Hi , we have the Opportunity to see Today#s scheduled Jobs. Can we see a Log from the Past. I just want to know without using Logs in the Script, if my monthly Job was running in the past.

Meloper by Kilo Sage
  • 9621 Views
  • 1 replies
  • 4 helpfuls

Resolved! ${task_effective_number} in Paris notifications

I'm noticing that some notifications have been updated to use ${task_effective_number} instead of ${number} They seem to work in the same exact way (I get the record number) in preview, and I can't find anything in the documentation to say why this c...

Doug Yorke by Tera Expert
  • 3820 Views
  • 11 replies
  • 14 helpfuls

Need to get/set cookie parameters in REST message

Hi All, I am getting the session id within the cookies when I tested the REST API in postman tool. I have configured the REST messages in ServiceNow and calling them from a scheduled script. I need to pass the session id from one request to the subse...

Neha15 by Kilo Contributor
  • 2252 Views
  • 5 replies
  • 2 helpfuls

Resolved! <button> onclick function that will redirect to a specific record

Hi, I have a button and an onclick function defined there. When I click this button I want to redirect to the specific url in the same window. Unfortunately, I get this error even if the function is defined in client script: Uncaught ReferenceError: ...

dfsdf by Kilo Expert
  • 4956 Views
  • 3 replies
  • 4 helpfuls

Resolved! How to create a batch of multiple cases and a "Draft" status

Hi, I want to create multiple HR cases all at once. And I want to create the created status in "Draft". There is "Create Bulk Cases" in the OOTB function, but with this, the status is created as "Work in Progress". How can I create a batch and "Dr...

Mi4 by Tera Expert
  • 2129 Views
  • 3 replies
  • 3 helpfuls

Resolved! What is max length of Work Notes on an Incident form

Hello - i am trying to figure out what the max character limit is on 'work notes' on the incident form. When i try to right click to see the dictionary on 'work notes' it won't let me when i can do so on other fields on the Incident form. Anyone know...