We have a script that is running in our Request workflow that evaluates whether a request should be sent to a Director level employee that I would like to duplicate in a scoped application that I am building but the current script doesn't work becaus...
I currently have a process that is using a workflow to drive approval requests. The requests are being generated on the sysapproval_approver table. I am trying to understand how this approval is getting kicked off. Is it just because the "Appro...
Hi,I am trying to send out a survey upon closure of an incident to the Caller but no more than 1 per 30 days. When the caller fills out the survey and submits it, that feedback should be notified to two email distribution groups of our organization.F...
Hello,Can anyone tried to add OR condition in the where clause in database view?(cat_u_category =inc_category && ( cat_u_subcategory = '' OR inc_subcategory = '' ) )I have tried this but it is not working. when I removed the OR and replaced by &&...
I inherited an environment where there are quite a few development workflows lying about. I'd like to clean them up, and am fairly confident of the "dead" workflows, but am hesitant to do so without making sure they aren't still used anywhere.I tho...
Hello Community,Has anyone encountered access issues when reporting on Service Catalog Variables? As an Admin, I can view the service catalog variable that I added but as an end user the variable does not show within the list of the report even tho...
Due to how we're handling data organization, I'm ending up with keyed objects with nested arrays underneath them. After that, we're trying to push that to a table. Example:Server-side:data.element = {};data.element[key1] = [];data.element[key1][0] = ...
I am planning to integrate Stackstorm with Service Now
Is there a method to determine if a record is active or not without an explicit field? I have the following dilemma:I have an import file that only sends active records into ServiceNow. The goal is to add the active records into a custom table while ...
Hi ,i have added two users in watch list using below script but these users are inactive it will showing in watch list still.Please tell me, if users are inactive how to remove from watch list?(function onBefore(current, previous) {var grpMembers = n...
Hi ,Can some one let me know if my below Onbefore transform script is fine for setting Boolean field(Type = True/False) on my Target table when source field has some data.(function runTransformScript(source, map, log, target /*undefined onStart*/ ) {...
I've successfully implemented the workaround to enable Contextual Searches on the Service Portal listed on the HI Portal PRB692368I've noticed the results that show have links to the knowledge articles which is great.The issue I have is when you clic...
Hi folks,I'd like to create a new form, however we have several forms that already exist in our service catalog.I think it may be better to copy an existing form, study it, modify it for my own purposes.Let me know if you think this is the best way t...
Can I know why opened date is different than created date
Hi All,This is about making a custom table visible and can read the data within .I created a custom table for populating data from a 3rd party tool via REST API .Now requirement is to make this table visible to a role called "asset" , this role sho...
