HI I need to get the sysid of the parent record on UI Action button click. UI action button is placed in one of the related list in the form. In other words, Record from table x is displayed on the form. there are four other tables, A,B,C,D which has...
I'm looking at the category article widget, specifically this block. if (kb_cat.get(data.category)) { data.categoryExists = true; data.categoryDisplay = kb_cat.getDisplayValue(); data.items = $sp.getKBCategoryArticleSummaries(data.category, dat...
Hi guys, I have a requirement to create a report to know how many requests have been submitted to our new portal. is there an OOTB feature to know if a request has been submitted in the portal and not CMS? I couldn't seem to find this flag to filter ...
I need to display the value of the "Material type" field but the "material type" field is being cleared after activating read only in the formatter variable editor. I want to understand why this is happening and where can I go to fix it? I'm new to S...
Hi , We have created a new role for alm_hardware table as 'table_alm_hw_read' and added that role to some users. When users with that role , opens any record from that table , It shows below error for install_status field. In the table we "Script err...
Hi, I have a Transform Map in which I am trying to update a reference field and both(parent & child) the fields are made Coalesce too. My target table is a cmdb_rel_ci(which contains Parent & Child) Parent field is a reference field on target tabl...
On the catalog request form, I have 3 reference fields and those fields' values should display in the 4th field with (,) comma-separated and 4th filed is a single-line text. also tried this catalog client script it is displaying sys_id in the 4th ...
I am working with the inbound email actions and part of the script shows the sys_id for an assignment group. I want to change that assignment group and need to know how to find the sys_id for the group I want to use. How do I list out the sys_id's of...
My script include is getting values from the 'sys_user' table and 'cmdb_ci_computer' table. However the values are not returning (and not returning in my log statements). I'm just trying to return one of the functions form my script include in my cli...
hi I have one scheduled script which sends some kind of report every day but i dont know whats wrong that even though am using execute now ui button it is not doing anything. I used log in the first line of my code still not sure what's the issue? ...
I am working to design the knowledge article review process. Can someone help me with the best practice of review process?We have a lot of document which is not having up to date information. So we decided to put 3 months validity date. After 3 month...
Hi All, Healthscan ran for our Instance. We have multiple script excution script and data import which has been scheduled by scheduled job, currently all are running all by Default user which is System. But As per best practice servicenow suggest ...
Hi All, We are using OOB Take Survey Widget in our portal to display surveys. We have Cancel, Save and Submit button in this widget. Now i need to remove the Save button from the widget. So cloned the OOB widget and created a new one. But i do not fi...
Hello! On a Requested Item there is a related list for the SCTasks. Then if you open an SCTask, there is a related list for approvals where you can manually add approvals on the task level. The Manual Approval workflow activity works for the approval...
Hi, I have a field called as business service(reference field)on my incident form,Whenever business service is Unify(one of the values in the field) .I have to make the field read only after submission of the form. ie.whenever the business service is...
