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Resolved! Task SLA table Business Rule

Hi Guys,I've created another field in the Task SLA table called SLA Status. The plan is to make our reports a lot more user friendly regarding the SLA and replacing those boolean values with PASS (false) and FAIL (true).I've created a business rule i...

jancaasi by Mega Expert
  • 4404 Views
  • 5 replies
  • 1 helpfuls

Can we use import sets and transform maps in scoped apps

We are developing a scoped app. We need to import data into SNOW custom tables via import sets. However, I am getting various scope errors like below.GlideImportSetTransformerWorker is not allowed in scoped applicationsIs it possible to use transform...

ramireddy by Mega Guru
  • 3275 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to query assignment group from tasks table?

Hello,I am trying to query the assignment_group in my tasks table but I think I am hitting an error due to my lack of understanding the user groups.   I want to filter for the assignment group called AOM-OU. I tried replacing assignment_group with sy...

zsquared by Tera Contributor
  • 7390 Views
  • 11 replies
  • 4 helpfuls

Resolved! getNodes() method

Can anyone confirm if this method still can be used in Helsinkin?I have tried exact same samples in a script include and BR not returning any value. http://wiki.servicenow.com/index.php?title=XMLDocument_Script_Object#gsc.tab=0xmldoc.getNodes

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RegEx in condition builder

Hello,In the condition builder we now have the 'matches regex' operator. ...But what are all the regex we CAN use in it?For example: beginning of line operator '^' does not play nicely with the condition builder in this case as it is assumed it means...

jaakko_jalo by Tera Contributor
  • 23016 Views
  • 25 replies
  • 8 helpfuls

Resolved! Email Template configuration

Hello,I was wondering if there is any possibility to configure an email template to contains only a specific header and footer, and get the body from the email notification form ?So my email template will have a fixed header and footer and variable b...

r_daosseili by Kilo Contributor
  • 4991 Views
  • 10 replies
  • 2 helpfuls

Resolved! Disable CORS support

Hello guys,I want to disable the CORS support on my instance for testing.I see that there is a property for this: glide.rest.cors.enabled (REST API CORS support )I have Geneva release.Please can you tell me where i can find this property for change i...

eugen_cotiga by Kilo Contributor
  • 3281 Views
  • 2 replies
  • 3 helpfuls

Resolved! Set default value for cmdb_ci fields

Hi,We have a requirement to add a default value for 3 fields on a bespoke table we have created.The fields are used across different CI tables and therefore the default value should only be set for a specific table.The fields are;u_ci_overviewsupport...

ebaileyybs by Tera Expert
  • 3331 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need to create new field with default value

I want to create a new field (integer) with a value"0" on Incident table.   I want this value to be applied on new as well as existing records. Will the "Default Value" work? if not please suggest any other option.Thank you,Navdeep

getOption always return null

Hi all, I have a problem for getting value of a choice list, in a client script.In a form, I have a field, type choice, with any specified choices. Its name is u_quotation_type.In a client script, I try to get dynamically the display value of an opti...

bourhoud by Kilo Expert
  • 6756 Views
  • 18 replies
  • 2 helpfuls

Additional Assignee list notifications?

Just started testing Geneva in my dev instance (coming from Dublin) and noticed that the Additional Assignee List is available from the Visual Task board card but In basic testing, when I add someone to this list, it does not appear to generate a not...

ABouland by Kilo Guru
  • 3611 Views
  • 3 replies
  • 0 helpfuls

Resolved! Do anyone know the calculation of Demand ROI field?

What I have got from Project is   Planned ROI% :The result is calculated based on values in the Planned return and Estimated cost fields. (Planned return/Estimated cost x 100) but does not seems to be correct for Demand

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serene_ly_oh by Giga Contributor
  • 4507 Views
  • 2 replies
  • 0 helpfuls

ACL error

I have a Netsuite to Servicenow integration issue that's popped up. When my Netsuite integration runs on a particular table I am presented with the following error.{"error":{"message":"Operation Failed","detail":"ACL Exception Insert Failed due to se...

rwagner by Giga Contributor
  • 4841 Views
  • 8 replies
  • 4 helpfuls