Resolved! Need to get approver name.
Hello, Need to get approver name in notification. ex - when change request is going to approval, i need approver name in HTML template. Can anyone please help me with this. Regards, Nivedita
Forum Posts
Resolved! Export variables from a request item with export definitions
I'm currently looking for a solution that would allow for exporting of variables from a request item. We're currently on Helsinki and I saw that there's a relatively new feature called Export sets. I've tried to create an export definition from the r...
Resolved! Pass parameter through the URL in service portal to the record producer.
Hello Experts, I have a widget, in (icon link)widget, I have provided the URL of the record producer in the widget at the server-side, so after clicking on this it is redirecting to the Record Producer ABC. like : data.href=gs.getProperty('glide.serv...
Resolved! Inherited Choice List values
I have a table Computer with a field named OS. This field is a Choice (dropdown with none). I have added some values for this field.Now i have another table that extends table Computer with all its fields. When i'm adding new values to field OS from ...
Resolved! Get user data from portal client script
I am trying to fetch some user data from current user in a client script on a catalog item. I am trying to get it through a script include but somehow my "answer" is is still undefined as it is returned. Could anyone of you please help me find some i...
Resolved! Hide days box in a duration field?
Hi, Is there a way to hide the days box that shows up in the duration field? For my form users will only ever need hours or minutes, so the days box is unnecessary.
Resolved! Need help with the 'user query' business rule
Hi,Need some help with the 'user query' business rule. I understand that out-of-the-box, non-active user records are not visible to non-admin users. In our organization, we've updated this business rule to allow users with the service_desk role to ...
Resolved! Putting a specific Knowledge Article on a Record Producer form
I created a Knowledge Article that I want those using my Record Producer (in the Service Catalog) to be able to open if they need help with some of the choices they need to make on the form. How do I associate a specific Knowledge Article to the Rec...
Resolved! Opening a Knowledge Article from a Record Producer
I created a Knowledge Article that I want those using my Record Producer (in the Service Catalog) to be able to open if they need help with some of the choices they need to make on the form. How do I associate a specific Knowledge Article to the Rec...
Resolved! Need help on Approval Form Description
Hi, On the Approval Form, when the approval manager opens a record and click on Description it gives the details of all the Variables coming from RITM record. But our client want to display only filled variable but not empty variables is it possibl...
Repair SLA via fix script
I can't repair SLA using fix script. When I run it new SLA is not created. My script: var gr = new GlideRecord("hr"); gr.get("3cd5888adb7190505f23d0a1ca96199e"); var repair = new SLARepair(); repair.repairByFilter(gr.getEncodedQuery(), gr.getRecordCl...
Resolved! Auto populate manager name when a assignment group is selected in incident form
Hi All, There is a requirement that when we select a perticular assignment group the group manager name should populate in manager field. I have created a manager field. Please suggest me how to autopopulate the name when group is selected. Regards, ...
Resolved! Opening a PDF attachment in a new window
Hi Guys, I have a requirement where once user clicks on the attachment(most probably PDF) instead of download ,it should open in a pop up or in the other tab(especially for PDF) docs, tried many ways but not able to overcome this native feature of ...
Resolved! Document Viewer is not working
Hi All, Today i tried to enable document viewer in my personal instance . But its not working. I have followed all the steps provided in the below mentioned document. https://docs.servicenow.com/bundle/istanbul-platform-administration/page/use/usin...
Project status color coding in reports and lists
Hello, I am trying to dig down to understand the exact mechanics behind the project status color coding. I am aware of what green, yellow and red mean and I am familiar with what should be make them show what they show, but I am trying to figure out ...
