Resolved! What is Round Robin Assignment rule... How can we implement by Business rule?
Please help me round robin assignment rule using business rule for incident
Forum Posts
Can we connect servicenow to external database?
Can we connect servicenow to external database. if yes how?
Resolved! How to set default value on UI Page Dropdown
Hello, I'm trying to set default value based on Order specification on dropdown which I have created using UI Page and it's not redirecting to current page it's staying on UI page. Can anyone help me what needs to change in below Script HTML Script ...
Resolved! is it possible to create hyperlink for the related list items.
Hi Team, Is it possible to create hyperlink on related list items.Example: In list we have 3 users name by clicking any user it should redirect the page to user table in form layout(where the user should be a heperlin...
Resolved! Attachment access control
Hi All,I want to implement access control to attachments. While adding an attachment, I need an option to mark it as External Visible = true/false.And only if "true" certain users with some role should be able to see and download the attachment inclu...
Resolved! Calling Glide Ajax in Ui Action, not working
if(current.close_notes.nil()){ gs.addErrorMessage(gs.getMessage("Please specify a resolution note.")); action.setRedirectURL(current); current.setAbortAction(true); } // else if(current.u_resolution_type.nil()){ // gs.addErrorMessage(gs.getMessag...
how do we display images dynamicaly in catalog item
Friends any idea..how do we display images dynamicaly in catalog item..Ex when I select device it should also change image at the place of test image..I tried with UI macro but not working.
Resolved! showFieldMsg - Rather than use OoB Font color or Background, can I use something different?
Hi Community! I have created a catalog client script for showFieldMsg using 'warning' and it currently shows up just fine with the orange background color and the text is black. However, our client wants this to appear in a black background with wh...
What does the Report error 'An error occured while fetching items' mean?
A report user of ours is attempting to create reports based on CSM. He has 'Report User' and 'Report Group' roles and in a lower environment, I've even given him 'Report Admin' role. When he begins creation of a report on the sn_customerservice_cas...
Resolved! g_form.addOption on Client Script used to show choices on Select Box variable is not honoring the Order of choices specified in the script or on the Variable. How to fix?
Hello, I have an OnChange Client Script I'm using to show/hide choices on Select Box variable based on the choice selection of another Select Box variable. When choices are shown they are not in the order specified in the script or in the variable. H...
how to use RSA encryption keys to encrypt a string
We have a requirement where we need to integrate with a third party tool using REST method. We have been given a RSA public key and we need to encrypt a given string using RSA encryption before passing it on to the tool using POST. We know of GlideEn...
Pass additional parameters to embedded default form widget
I have a portal page with a self-made selection list, that calls the system default form widget after page load, and based on what you click. //works as expected var taskOptions = { table: input.table, sys_id: input.selected, ...
Run reports from script and pass parameters dynamically
Hello folks I need to run a report from script (maybe from Service Catalog using a request item with some variable to populate the parameters) An example:I have a report between two dates and another field for filterI'll create a request item with 3 ...
OAuth authorization code grant flow : Access Denied Error
Getting access denied while getting access token and refresh token from the authorization code. Please check the attached screenshot, need help if I need to enable any permissions. No issue in getting the authorization code, the only problem is while...
Resolved! Relative Query for 30 days ahead?
I am trying to write a query that will be for 30 days in the future. So, for example, due date is 30 days from now I tried this but it doesn't seem to work. I can only get it work for 30 days ago. Is there a way to get a query for 30 days in the futu...
