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Resolved! How to join multiple tables?

How to join multiple tables in ServiceNow? <Sample SQL> SELECT TABLE_1.AAA, TABLE_1.BBB, TABLE_2.CCC FROM FROM TABLE_1 INNER JOIN TABLE_2 ON TABLE_1.DDD = TABLE_2.DDD WHERE TABLE_1.EEE IS NULL

Yuki21 by Tera Expert
  • 4327 Views
  • 3 replies
  • 1 helpfuls

Service Portal - I need to have the list of open and closed tickets open by the user when they click on the My Request in the header

Hello Community,    I am trying to modify the My Request button located in the header to show the list of all tickets open by the user (Incidents and Request) with a filter to select only closed or open tickets.  I tried to clone the My_request page ...

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Loubna by Kilo Contributor
  • 3829 Views
  • 4 replies
  • 0 helpfuls

Resolved! Test Management 2.0 - How are Tests tied to Stories?

We are using Agile 2.0 and Test Management 2.0. When you access the Sprint Tracking tab on the Agile Board, you can add Tests to Stories.  However, on the Test record itself, there is no field tying the Test to the Story. I would expect a reference f...

Resolved! How to insert multi line info message

Hi, I want to display an info message in multi line. How can I do that. I tried inserting "\n" in the string but it is not going to next line. How can do that?

Vasu ch1 by Tera Contributor
  • 5954 Views
  • 4 replies
  • 10 helpfuls

Resolved! Display a pop up message on Servicenow successful login

Hi, I got below requirement, please let me know if anyone has implemented it before: 1. Display a message to all users in their local language post login to Servicenow Instance . 2. This message should only be displayed once per session and not every...

vivek72 by Tera Guru
  • 3863 Views
  • 5 replies
  • 2 helpfuls

Resolved! Button to copy and insert a new ticket into table

Good morning developers, I need a little help. I was tasked with creating a button on our Service Portal for Closed Tickets. This button will be called Reoccurrence. The functionality is for the user to be able to go to a closed ticket from the Ticke...

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cnharris1 by Kilo Sage
  • 4505 Views
  • 15 replies
  • 4 helpfuls

Resolved! Integration - attachment handling

Hi Community, I have an integration currently in place and have attachments for incidents being sent within a 1 minute expiry when the attachment is on the attachment table for over 1 minute the attachment is not included when the ticket is sent over...

SW7 by Tera Guru
  • 2965 Views
  • 8 replies
  • 3 helpfuls

Resolved! when incident state is closed active="true" not "false"

Hi, when an incident state is closed active=true not false and when I want to change active to false manually there are some incidents active  change to false but some incident active  remains true . how I can solve this problem once the inicdent is ...

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Fdeveloper by Kilo Guru
  • 4717 Views
  • 11 replies
  • 0 helpfuls

Resolved! How to make REST calls if only SSO credentials are provided?

I am using ServiceNow REST API calls to show SN records inside my application. My application takes username,password and domain from the user to do this. I have this situation where one of my client uses OneIdentity SSO for their servicenow applicat...

anjanas by Kilo Contributor
  • 7399 Views
  • 6 replies
  • 0 helpfuls

Add signature image to fillable PDF

Hi guys,I've a 'generated_new_unsigned.pdf' file which is attached to sys_user table (for test),Also I've a signature (activated through Signature Pad plugin) with the following sys_id: 8fa2a193db8003006b2e7b1ebf9619c6Now I want to add mentioned sign...

stryker129 by Mega Guru
  • 3596 Views
  • 5 replies
  • 1 helpfuls

Resolved! Rest API returns error 400

Hello Team && @Ankur Bawiskar  ., We face a problem on restAPI. Suddenly the request from application XYZ to ServiceNow API in lower environment return error400 bad request. But via postman i get 200 OK result. Operation: HTTP GET https://<InstanceUR...

kingstan by Kilo Expert
  • 12591 Views
  • 19 replies
  • 3 helpfuls