what is the difference between Catalog Task [sc_task], Requested Item [sc_req_item] and [sc_request].which one give correct report for all requests i.e, RITMs...sc_task and sc_req_item are generate reports for RITMs but different count and some of th...
Hello developers,I am working with a new sn system and trying to figure out how it is configured. They want me to adjust the session timeout and thought they would have that configured through the time out property, but that property doesn't exist. I...
Hey community,Long time reader, first time poster.I'm facing an issue on the service portal sc_request page. The workflow stages for the items in the 'Requested Items' widget is appearing out of order. Is there a way to order them?
@Hi All,Currently we have the below reference qualifier defined for the Config Item field in Incident form. We need to add 5 more conditions as part of a new requirement and we are unable to do so because when we add more conditions and save, the cha...
This this is my, doctored, outbound BR script to post an incident ticket to a 3rd party vendor:var request = new sn_ws.RESTMessageV2();request.setEndpoint('https://company.com/endpointRestService/createOrUpdateTicket');request.setHttpMethod('POST');r...
Hi all,We have a requirement like, When user send email which contains Incident number and email has attachment, same attachment should be attached to that particular Incident.Can we achieve it, If possible could you please help us to proceed on th...
I,am moving one entire application from one instance(Dev) to another(Test). I was sucessful moving all other data but have issue when moving activity history data from sys_audit table. So, when i import data from sys_audit table not the entire histor...
Hi,I have only been working with ServiceNow for a few weeks and have a situation I need to figure out how to do urgently.I have a record producer that contains these three variables:Location Type (location_type)Location Name (location_name)Account (a...
We have a scoped application for our accounts payable team. They need to know if an invoice is under 30 days overdue or over 30 days overdue.I am trying take the invoice term field and the invoice date field and write an onChange client script on t...
In the out of box "Service Portal" that gets created when the Service Portal plugin is enabled, the Order Something, Knowledge Base, Get Help and Community widgets are instances of the Icon Link widget. When I add these to my own portal, the result...
Hi guys,I am doing some integration with PagerDuty and getting the On Call Rota using API. I would like to display the retrieved value on the form via a UI Macro.Looking at the logs, I know the script include is being called and value being returne...
GuysI'm trying to display a hyperlink/URL in the alert pop up box. Is it possible to put the link at some point in the above box? Any insights greatly appreciatedRegards!
Hi All,Still new to ServiceNow but I have a couple of questions and would be most grateful if someone could answer/clarify.For our implementation we won't be going live with the customer portal till 'Phase 2' this means until then any requests will b...
Particular user cannot able to export data from servicenow.After giving export>download it opens a blank page and cannot download data.Attached the screenshots
Hi,Is there any way to see the licenses list being consumed by my servicenow instance and the type of license?
