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Resolved! Knowledge Base Article Expiration Notification

I have been tasked to setup a notification in our instance to periodically search the Knowledge Base for articles that are set to expire in 30 days or less, and then notify the author of the article with an email notification letting them know to upd...

Chris Hoff by Kilo Explorer
  • 13649 Views
  • 16 replies
  • 3 helpfuls

Resolved! API for Update Sets

Hi,Is there API for System Update Sets?I could transfer workflow to other server by following instruction on web UI. Moving Workflows with Update Sets - ServiceNow Wiki Is there any API available for following steps?1) Load XML for System Update Sets...

naokihada by Kilo Contributor
  • 7737 Views
  • 22 replies
  • 5 helpfuls

Smiley Emoji based survey

Hi All, I have to send a survey email to request for users when the incident is resolved and RITM is set closed completed or closed incomplete. The survey email body should contain emojis like satisfied, Very satisfied, etc..When the users click on e...

Anil74 by Tera Guru
  • 2968 Views
  • 4 replies
  • 1 helpfuls

Resolved! production Instance is slow for some users.

Hi, Our production instance is performing very slow for few users even though they have good internet connection. * we already try clearing cache.do and clearing browser history but it didn't worked out. * home page widgets are same for all users.  I...

Resolved! How to get Dynamic logo on Service Portal?

Hi All, I am trying to get the dynamic logo as per the below link from community. But I am not getting the output. Can anyone help me with the script where am I missing. https://community.servicenow.com/community?id=community_question&sys_id=75f287a1...

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User177031 by Kilo Guru
  • 5542 Views
  • 9 replies
  • 2 helpfuls

copy attachemnet in scoped application

Hi, I am working on a scoped application and need to copy attachments from case record to incident record. I tried GlideSysAttachment.copy() and GlideSysAttachment.writeContentStream() methods in script include but these are not working. Both of thes...

deepak50 by Tera Contributor
  • 2943 Views
  • 6 replies
  • 0 helpfuls