How to change the Menu items font in Service Portal
Hi, Can anyone please help me how to change Menu items font
Forum Posts
Change Service portal header menu size [height]
I have cloned the stock header and did some customization accordingly. I am unable to change the height of the header. Any leads.?
How to display and download attachments through Service Portal
I am displaying a custom table which has attachments through the Service Portal and am trying to achieve 4 things but am stuck on how to accomplish 1- View attachment when View button clicked 2- Download attachment when download clicked 3- display ex...
Resolved! Need help on getting the sys id of the catalog task in workflow
Hi, On the workflow i have a catalog task i need to get the sysID and the assignment group, can anyone please help me how to get this Above is my workflow, i tried with below scrip in the catalog task activity but it is giving me the null va...
Resolved! how to include RITM number in the email notification?
how to include RITM number in the email notification? so by clicking on the link they'll be directed to the RITM?
Can we disable Service catalog task email notifications when a group is being assigned to task?
Team, As part of my workflow a catalog task will be created & a group will be assigned to fullfill the tickets based on assignment rules & by default an email notification is being sent to all members of assignment group. Is it possible to disable th...
Resolved! Can variables "Select Box" and "list collector" select multiple values when creating Catalog Items?
User would like a List collector or Select Box to list multiple custom choices on a Catalog Item. Right now I can only select one choice from these two types of variables. I see that "Checkbox" allows me to select multiple, but there are too many cho...
Set a list collector with default value in the Right column
I've read the many posts regarding list collectors and have attempted to use the suggestions proposed on each, modifying for what i need to achieve. And sadly, i'm all little confused/perplexed. The Requirement: On my Corporate App access request, t...
Resolved! Flow Designer Action GlideDateTime() add days functions not working
I'm creating a Flow Designer custom action to find dates I might need and the third output is going to be the next weekday however I cannot get the addDaysUTC or addDaysLocal or addDays function to create an output. Confirmed that if I only try to m...
How to set Approve on Order Guide - Request?
Greetings! I was wondering if I could get any insight of how to work towards setting an approver prior to an Order Guide kicking off its child Request Items/Catalog Items. I know I can set workflows at the Catalog Item but that can give 4 separate a...
Resolved! Fix Script to copy date from a Datetime field to a Date field for all records in the table.
Hi, This is a scenario of my request. Incident table has a field Opened - which is date time field. I have to create a new field on Incident table my_Opened and its should be date field and I have to create a fix script to copy only the date values f...
Resolved! How to check state of catalog task is Closed incomplete
Hi All, I have requirement in workflow as when task 1 is changed to “Close incomplete” state, a new task should be created. So in wf I have added following code to check state of task < answer = ifScript(); function ifScript(){ var task = new GlideRe...
Resolved! How to sum variables from a loop?
I have this table in an email notification using an email script that is populated via GlideRecord query. I want to take the “Total Amount” column and add it in the total. I have the “total amount” being populated by multiplying rate (gr.time_sheet.u...
Resolved! How to set RITM and Request to Closed incomplete when sc task is closed incomplete
Hello All, I have a catalog item which is having 3 catalog tasks. 1) to A team 2) to B team 3) to C team So If A team task is set to closed incomplete then B and C tasks should not get triggered and also RITM(state and Stage) and Request state should...
Resolved! Send Survey to non-User
Hello all, Attempting to setup a customer sat survey for the HR module, however I have an additional email address the survey would need to be sent to. Some of the HR cases created will not have a "Requestor" (no user record) within SN, instead the a...
