For our SLA warning/breach emails, they want us to send the notification to a sub-set of people within the assignment group and the assignee. I have identified the people who should receive the SLA emails by adding a flag to the sys_user_grmember tab...
In the Service catalog you can add a "Price if checked" attribute and when the check box is displayed it will show the price like so:Extra harddrive [ will add $100.00 ] and when checked changes to: Extra harddrive [ has added $100.00 ]This function...
I picked up the habit of checking for <variable> == 'true', when checking for variables. Though this got me into trouble once, because someone entered the value 'True', resulting in a false negative. Should I check for <variable> == true instead? Or ...
Hi,I have created a scripted REST API where I am fetching the HTTP headers by using the below functionrequest.getHeader('header name').But I want to fetch all the headers that we receive in the request. I tried to use request.headers as suggested in ...
There was another article i read "how to trigger an event from a UI Action button " thats pretty similar but im a bit confused with how you set this up. what code do i need to connect the event to the business rule? What code do i need to connect the...
Hello,So I am writing a Before Insert Business Rule on the Request_Item TableSo if a user updates the Customer Visible notes on the Request Item it creates a new Chat Queue Entry:Script:if(ourUser.hasRole('role_name')) { var gr = new GlideRecord('c...
Hi All,Currently I have a functionality where the number of attachments are suffixed next to the Paper Clip icon in any task record. This is done using a DOM manipulation in a onLoad client script as shown below.var iconElement = document.getElementB...
Is it possible to scheduled or manually export data as CSV/Excel and drop it into a specific folder location?Thanks!Emma
Hi All,VTB auto refresh doesn't seems to be working as expected If you are in the visual task board created on "Assigned to " The first lane is "None (Assigned to is empty)" does not populate when a new ticket is assigned unless you select refresh.We...
I have some checkboxes in a record producer and the text "Options" automatically appears. Is there a way to get rid of that?
I've created a custom application, and I'm publishing this application to "My Instances". So, when I publish a new update I have the option to install the new update on my other instances. That brings up a question. How do I rollback to the older ver...
Hi Team,I have created a custom table in which i have stored choices list for list collector.My issue is that choice list is only visible to admin, not for other users , If they try to access that catalog Item , That list collector is empty.I have no...
Hi ,I have a task to generate or rather insert incidents in Service Now using Rest API explorer from servicenow and soapUI tool.As soon as incident is inserted from a soapui tool to service now a mail should be generated.Please anyone know where to b...
AimCurrently I'm trying to sort out a UI Page, similar to the task_add_affected_cis UI Page, to be used on the Change Request table. The aim is to allow the user to see a filtered view of CIs that they can then select and add to the Change Request as...
Hi,My organization wants to create a new business rule to replace incident autoclose that will use business days instead of calendar days to determine when to close resolved incidents. To do this, I have created a business rule which references a sch...