Hi Team,I have created a new class extending the configuration table.Into this new class we need to move the CI's from another class and delete the old class. In doing so will this effect the records which are using the CI's from Old class? If so, wh...
Version Helsinki.I have a request from my users to enable them to enter as many affected CIs at the beginning of data entry for a Change. As it is now they enter one CI when initially entering a Change. They then have to go back into that change ...
Hi guys, I have a question about UI actions. It's about Change Management in particular. In changes, you have the Approvers tab, where you can click on an approval, which takes you to the Approval form. Inthere, you can see a form button 'Approve', ...
I have a table with a date field(closed_at) and a number field ( state).The dictionary entry of the closed_at filed is set to "Read Only". And a business rule (before insert/update) is written to set the closed_at filed to current date when the state...
Hi all,Just want to start in saying that this could be me confusing myself!From what I can gather - the best way to assign roles is to assign to groups, and then add the users to those groups.This is fine and dandy - however we do not want to have th...
The requirement is that when we try to close the parent incident while child incidents is open, we should not be able to do that. I wrote BR,before update, but it doesnot work,please help(function executeRule(current, previous /*null when async*/) { ...
I am creating one service catalog in which i am creating the one drop down when i select the item listed in the drop down i want the image of that item on the topmost of that catalog page..
I'm doing these exercises in my personal developer instance to improve my ServiceNow skills. I'm working on this exercise: "Set up a record producer for the incident table that contains a 'Caller' and 'Configuration item' reference fields the same as...
I am creating a business rule where I am looking at all the multiple choice variables I have on a catalog item. So far I am able to pull the value that is being passed from the multiple choice variable but I really need the text. I am able pull the v...
Hello everyone,I added several related lists to the User record to give users pertinent info, My Incidents, My Requests etc. One of which was Approvals Needed but I discovered this only shows the approvals where the User = Approver. I want functional...
On a front page I want to be able to have several links to one record producer and pass some of the data in the url so some of the fields can be pre-filled. I've done this with incidents before with the sysparm_query by adding sysparm_query=priority=...
I had a request to create UI action for attachments instead of using the lil paper clip icon. I just grabbed the onclick script (using firebug, firebug is cool!!)saveAttachment('incident', '');and created a new client UI action with the same onclick ...
Hi all,I am seeking some assistance on how I can accomplish a Peoplesoft integration to ServiceNow. After discussing with the client's Peoplesoft team it is confirmed that web services can be done however it is not currently configured.They have anot...
I have a database view defined in SNOW and need to display the same view into a widget in ServicePortal.Can anyone guide me on how this can be achieved?
I've been trying to figure out what's wrong with this notification script but I'm out of ideas.The notification is firing from the sc_req_item table. I can get the fullname to appear by itself by removing line 9 and 13 but once I add the lines, I get...