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I've created a catalog item and corresponding workflow that allows certain users to modify the user role of another user. The user selects one of two radio boxes and completes the user's name within the field provided. For example, elevation between ...
What is the functionality of getFlatQuestions()?means what it does in a package.Someone please help me to understand the codetemplate.print("Summary of RFC Options:\n");var keys = new Array();var set = new Packages.com.glideapp.questionset.SequencedQ...
Hi,I need to send an image (company logo) as a part of email notification. The image is stored at the service-now instance/images location.Currently the image source is hard coded :src= instancename/hcl_logo.pngxsuch a value needs to be changed for e...
Hi everyone,Today I lost a lot of time trying to make a client script to work as I want, and after some time failing I decided to come for help.All I need is to make a GlideRecord run when the table name comes from a variable. The code I am working w...
Hi allI need to build a GlideRecord query to check first one record from a table, and thereafter use information in that to retrieve another record.My problem is that the query for the second record is different from the first.Is there a way to clear...
Is it possible to create on onChange client script for a variable included on a Catalog Task?On a request form I have 3 variables (Assignment Group, Department, and Computer Type) which depend on each other to determine if billing is required when a ...
Hi all, I'm looking for a way to change the way how the attachments are displayd on the incidents.If i'm working in an incident, i see the attachements, at the top of my incident form.The attachments are display from the left to the right, sorted bij...
I am trying to figure out if I can run a report against the template table.Specifically, I need to find templates that are created by XYZ group and DO NOT contain the configuration item field as an option within the template.Meaning; I am not interes...
I am attempting to prevent multiple users updating a record at the same time. For instance two members of the Service Desk open the same record and update the record - only certain elements of the first users save will be maintained.I found the follo...
Hi Friends,I need help in scripting to "Disallow Special Characters to enter in text field".on celledit, i want the script not to allow to type special characters(!@#$%^&*()) except Alphanumeric(A-Z & 1-9).Can you please help me.ThnxMurthy
I have read the wiki information on them (http://wiki.servicenow.com/index.php?title=Using_Subscription_Based_Notifications#Special_Subscriptions) and see that there is some special business rule magic going on to get them to work. I am not exactly s...
Hello,How can we sort the reference lookup list (popup window that appears when we click on magnifying glass) alphabetically?As an example , i have a reference field that references User table, on click of the magnifying glass the pop up that appears...
Hi all,I'm trying to add a small flag next to user field in the incident form depending on the manufacturer of the computer assigned to him (cmdb_ci table).I'm trying to do something pretty simple, based on the VIP flag which is shown when a user is ...
Hello,I have been having trouble for a little while now in attempting to filter results in the Change Request application for Configuration Items.At first I attempted to do it via a Business Rule for Change Requests but at first it ended up not filte...
Hi,We are trying to create a catalog item with a function which looks similar to the embedded list. http://wiki.service-now.com/index.php?title=Embedded_ListsThe idea is to provide the end user with a set of variables and the ability to create multip...