Hi, I would like to make a ' group by ' of a ' group by '.Example, I have a Budget Table that save cost items. For every cost items I have a Value (€), a Cost center and a Type Of Cost (ex. Software, Hardware, ..). I would like to group by Cost Cen...
Through our LDAP connection all accounts created in AD are instantly created in ServiceNow. I had planned to leverage this process to send a kind of "Welcome" email to all new employees/students as they are added to the sys_user table, but I've hit a...
I am looking for some ideas for our incident management dashboard and metrics display. There is so much you can pull but I want to know what other people are reporting so I can create some ideas to submit for our organization.
Hello All, I have a business logic script which is used by support team every time doing copy paste in background script. If I want to change this approach with Schedule script which will run on demand. What effect it will make on my system. Please...
I was trying to create an Inbound Action where the senders are all part of the same group. The type needs to be forwarded. I have come up with an Action that will work with a list of users, which may be helpful to someone.I was wondering how to creat...
Has anyone every changed any of these fields to rich text? I know how I'd pull it off, but I'm looking to hear about consequences I may not have considered.
Backstory: We have developed a native iOS/Android app that connects to our Service Now Incident system using SOAP. Everything works as expected except the following:When we add a new comment to the sys_journal_field it is not being displayed to t...
I know this will go down as the most rookie of questions but... I need to configure a service request process which is for users who ask for items such as new users creations, etc.Where do I perform this? Do i need to build an entire service catalog...
Hi AllI'd like to report on:- What homepages a certain user uses.OR- What users use a certain homepage.Is this information somewhere in either the user or the homepage records?
Okay so here is my dilemma:The managers here would like the ability to create tasks to their employees at a whim. This used to be done in the incident area but we are not trying to clean this up and use incident for only things that are broken. I...
I have a requirement to use a client script, which should not allow editing in the list view for the incidents that are closed. Basically, if the incident is closed, then no matter which field I try to change in the list view, I shouldn't edit. How d...
Hi,I've been asked to create a email notification (when an incident is assigned to you) for all the support people but switched off by default, so that they can turn it on themselves if they want it.I've written the JavaScript to create the notificat...
Gurus and Experts,Can anyone please advise me the pro and con of using Condition vs Event (and vice versa) in triggering Email Notification?It is somewhat a puzzle to me why one wold favor using event from condition and vice-versa.Thank you in advanc...
Hi All, We need to disable all email notifications for Closed Incident tickets. We dont want to update all existing email notifications with condition like State not one of Closed,Cancelled. Is there any other way to achive the same?
Hi all, Im trying to set an assignment group based on the email address in the inbound email actions for notification purposes. It simply isn't working and is returning back blank. Before it defaulted to the "service desk" group so I deleted it for ...