Hi all, Further to this community post, i'm getting errors when trying to install the Now Experience CLI on my Mac (Mojave). After installing the packages via a root shell: sudo -i npm install @servicenow/cli -g And then running: now-cli --help I get...
Hi, we have a client script which opens a new window for some terms and conditions acknowledgement which is not working for the Service Portal. Ihave found other references which relate to a widget but the ts&cs only need to appear under certain circ...
Hello, I am quite new to Flow Designer hence I would need a small help. I have a Custom table A which references to a Table B. Table B has a user record C. I would like to Create an Approval flow from A to end up all the approvals to C. Table A is no...
Hi, I have built a form for one of our departments. They want to convert an Incident to a specific Request Form. I hav create a button and pass the Incident Number to that Request Form. They want to pull the Category, Subcategory, Component fields...
Hi, I created a variable set used on 3 Catalog Item forms that has 3 lookup select box variables that pulls in the information from the Category, Subcategory, and Components from the Incident table. I have been asked to autopopulate on 1 of the form...
Hello, "snc_interna"l role is always auto generated by the system while creating any new service catalog item. What exactly this "snc_internal" role is? What is the impact of this role? Is it a normal behaviour whenever we create catalog item "snc_in...
Hi Experts, I am stuck at the RITM workflow. I have a catalog task created from RITM and the below are states on catalog task, using 'activity.result' the workflow is working as expected for all states except "Closed/Abandoned" and "Closed/Cancelled"...
Hi All, I have a date/time field which has the created date of an item, I want to increment it by one year to specify the eligibility date for the user on portal. I have a script include and the date is populated on the confirm box through catalog cl...
Hey Guys, I have a requirement , Where i have to field == Desk phone. When Desk phone is selected , 2 radio buttons should be appear. A and B. When A is selected , it will have C and D under it. How to achieve this?? Please suggest. Thank you
I have created a custom application and i am trying to do a GlideAjax, though onSubmit client script , to access a script include within the same scope. I put a debug statement each inside the 'initialize' and 'testfunction' which i am calling in my ...
Hi, I need to create user criteria based on Title. I used below script and it work fine for one Title however I have to use multiple Title and when I use multiple Title it doesn't work. var userCheck = new GlideRecord("sys_user"); userCheck.addQuery(...
Hello everyone, I'm new to update sets but hoping there's a simple way to move up Virtual Agent Topics from one environment to another. I've tried saving and publishing one of my topics, it' was showing in my update set but when I commited it in th...
How to fetch display values from catalog items in a client script? I have a requirement where I have to find all the catalog item variables inside a catalog and send them to endPoint for whatever the values that users enter in the form before the for...
Hello all, I am wondering how can an admin user override a business rule? What do I need to configure in my BR? Regards, Smith.
As an OOB configuration, we have a UI action 'Cancel Change' that cancels a change request. This UI action will be visible to all the ITIL users.I want to restrict the visibility conditions of this UI action such that it should be visible only1. to r...
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