I've been combing the community and the wiki the last few days and have found some info, but figured I'd ask the experts here and see if I can get the nuts and bolts of it.We have 4 instances....lots of cloning, and always have to do the post cloning...
Hi All,I am looking for a report given below. Please let me know your suggestions.I would like it to display the names of the people in a group and against them listNumber of tickets in their queueNumber of tickets closed that dayNumber of ticket clo...
If there exist 2 Business Rules run on the Approval [sysapproval_approver] table, the 1st with an Order = 100 and the 2nd with an Order = 200, both have the condition "current.state.changesTo('approved')" and the Script of the 1st BR is "current.setA...
Has anyone utilised the Critical Incidents Map, most notably to highlight active "Critical" Incidents only? I like the script that displays Marker Labels, last script shown here, Using Map Pages - ServiceNow Wiki, but this shows all Incidents, there...
We have a custom table which is extended on task table. We want to send meeting invitation when someone approves a task in this table.We followed the below link but not able to send the calender invite to outlook. We are able to send the attachment b...
Hi,This is the situations:My employee onboarding application generates requested items per selections of the manager in the application form. I do not want the manager to receive back anywhere between 1 to 15 emails, one for each RITM, saying that th...
Please let me know steps required for calling RESTMessage in business rule/ script include.For example, i need to pass one parameter from business rule to RESTMessage. so whether i need to create a parameter(without values) in REST function(post or p...
I have a script include where the class inherits from AbstractAjaxProcessor, and I call it via a GlideAjax() object. Since it's Ajax, i can't test this from the "Scripts - Background" module. I seem to remember there's some way to pop up a window...
Hey friends. So we are trying to roll out asset management, one baby step at a time. One of our hurdles right now is that our AP dept. reports on assets that are deemed "capital". My goal here is to add a "capital" true/false on the line item request...
We're looking to encrypt all of our attachments including any inbound messages that have attachments. We can get attachments encrypted if workers are making changes within the console however we've hit a wall in encrypting inbound emails. The crux of...
Hello Folks,I am new here, hope to learn much from here.I need some help here, I need to get data from Service Now to our database for some analytic's. So for that I would need WSDL file for some of the major tables in service now say Incident, Probl...
Hello,I am currently experiencing some problems trying to hide the resolve button, on the incident form, when the user is forced into the self-service view. We have created two self-service forms, through the record producer, that all users, ESS ...
I'm using a client script to hide/show variables on a record producer based on the selected value of a dropdown box. For one selected value, the layout of the form is off due to the fields that are hidden (read: too much white space between fields). ...
Hi Everyone.This is my first time posting, so apologies if I don't include all the proper information. We have a service catalog option that I created for requesting a website to be set up. Throughout the workflow 4 different tasks get created (linea...
I would like to modify the "new" button on the list view of a custom table. For example if you click on Incidents->open. The list of all open incidents pop up. Is it possible to change where the blue "new" button points to? I would like to create a c...
