Hello, I have a requirement to remove the submit button as an option from the service catalog. We only want users to be able to 'add to cart', and then checkout all in one request. Is there a simple setting I am missing somewhere, or do I have to ...
Hi All, I have created a new view on the 'sc_request_item' table. I am able to see this view on the form and list level. But when I look this view on the 'sys_ui_list' table for this table , I couldn't figure out. Can you guys please help me how to ...
I have added the related list in Incident task & Problem Task request form by creating many-to-many relationships. But ITIL users cannot able to view New/Edit button. I given Access for ITIL user and I ACL also , But not able to view the Records and ...
I have a requirement where i have to hide few widgets from end users according to their groups. Is there any way to achieve this without creating any role.Thank You,Jayanth
We have a workflow that is sending out an Approval. The "approval.inserted" event is automatically triggering our default approval notification. However, we are trying to add some custom verbiage to the Comments section of the approval via a "Run S...
Hi Community,I want to create a transform map and want to select a source table . How do I create a staging table . I tried creating a table from tables and columns but i do not get that table in the source table list.
Hi all,We upgraded from Helsinki to Kingston. I converted our ITIL Homepage to a Dashboard. On the Homepage I am pulling in various "list" Type gauges to Dashboard widgets (see screen shot). This gives IT analysts a quick view of their work que...
Possible, but intentionally not easy. Don't want folks rewriting history willy nilly.1) Find the sys_id of the incident. Do this by right-clicking and "Copy URL". The sys_id is the 32 characters immediately following "sys_id="2) Go to the sys_journal...
Hi Team, My requirement is, after submitting the catalog item, need to generate PDF with catalog item variables, and attach the PDF to ticket. For that I wrote the following script in Workflow run script activity. By using following code, PDF is gene...
Hi, Is there a way to add tool tip to a Survey Question just like we can in Catalog Items? I can see a field called description, but it displays the whole text and makes the survey page lengthy. P.S. We are using Survey Designer. Thanks
I have created a table in which user can change their department by entering their present department and new department. I have a requirement that when user submit the request then their manager's approval will be trigered and after the manager's a...
Hi Folks, We have integrated SQL anywhere using data source. We are trying to leverage "Use last run datetime", so that we could import delta values only after the first time load into the import set table. The problem is that in SQL anywhere the da...
Hi All, I'm fairly new to ServiceNow development, but I have been tasked with getting old data in a field to a newly created field on the same table. We want to copy the old "End Date" which is a Date/Time field, to the new "End Date" field which is...
Hi, Can anybody suggest what are the pros and cons of Survey Wizard over the new Survey Designer. I can see some obvious drawbacks of Survey Wizard. It does not have attachment variable type, does not render checkboxes properly, even lengthy charac...
Hello, Once we submit the request RITM generated but when we open the RITM we see all the variables i wanted to view only specific which selected by user. For Catalog Task i am able to select under Workflow Catalog Task variable editor but how t...
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