Hello Friends, Please help me here, from emails hyperlinks we are opening a UI Page and updating table records. How do get ticket information to query into table and update tickets in UI Page. Thanks, Basant
Hello, We need to restrict users to access to ServiceNow instance outside the Company Network. Can anyone please suggest how to acheive this ? I gone through below link which says to Activate module but i didnt understand what plugin or module n...
Hi all, i am writing a onchange catalog client script to hide/remove the options in a variable depending on selection of other variable. I am using... GlideForm - addOption(String fieldName, String choiceValue, String choiceLabel, Number choiceIndex)...
Hello folks, Hoping you can help. I have a variable set and I want the variables on the variable set to be inserted into a table as a new record. I have a "Run Script" on the workflow as below. This just shows 3 of the variables as an example. var s...
hi, I need to fetch requested item variable's value from requested item table via script.please refer the image attached below. i wrote a B R for that: table : sc_item_option_mtom script : (function executeRule(current, previous /*null when async*/)...
We are moving New Calls to Requests and need to include description and short description in the URL that opens up a Request Item. Reserved and unsafe characters are stopping the URL from processing properly. What is the correct way to script the e...
I would like to point out the issue that not all scripted queries can be safely converted to encoded queries.In this wiki article it suggests using a single encoded query instead of using a series of addQuery calls for complex GlideRecord queries.The...
How do I user control access to portals without using roles? I currently have my instances configured so that my users get directed to my /sp portal if they have no roles. I want to be able to create a second portal (external facing) and limit spec...
Hi, everyone. I'm hoping y'all can help me. I'm calling an outbound REST message through a business rule to another ServiceNow instance (a vendor's instance) using the Table API. That part is working fine. I've set the application type as JSON, a...
Hi i using madrid-12-18-2018__patch0-01-08-2019_01-17-2019_1433 version instance. we are facing an issue in UI script. we written the code for redirect the instance page to portal page based on the user roles. but in Madrid "addLoadEvent" function i...
Hello, How can I add images in a category and catalog items in the service portal? Currently categories and catalogs are being displayed as blocks and I have no idea how to insert an image within those blocks. I tried inserting desktop image via 'Mai...
Hi All, I've recently watched the video on the learning portal for the new licence model that is in place for Madrid release onwards. With this now having a licence limit on the number of custom tables, I've started the process before we look to upg...
I having trouble with an array. I'm trying to find if any of the choices that were selected is a Tier 3 group type. If so, then stop processing and make tier3 = true. So I hard coded the array and tested it on the BackGround Script: var tor = "Big...
Hi, We currently have an "Incident Commented" notification that sends an email to the caller and watch list of an incident when the public comments are updated. We also have an "Incident Resolved" notification that sends an email to the caller and wa...
I've created a new application to which I have extended the Task table.I have 2 type of groups, one of which will have an admin role associated to it and all others will have a user role associated to it.I want to filter the the assignment_group fiel...
