Hi, I have a choice field in a cat alog item in the service portal. Via changes of other fields, the choices might get extended via ajax call with alternative options .... . No I need to be able to clear those choices (that are not physically in the ...
Hi all, I have a requirement where in we need to populate the location (reference to cmn_location) value based on the selection of country (reference to core_country). If for example countries Japan and China are selected then on the locations that...
Content Item External link not working. I have a content item where I am trying to redirect to external URL. But when I click on that content item it does not redirect to specified URL,but redirects to error page which says page you are trying to fin...
Hi, Which is the best way to learn what roles requires licesning? I'm working on GRC module. I would like to know which of the OOB roles requires licensing? I also have a custom application and custom role. My custom role was read and write task_sla,...
I have a requirement to display a disclaimer alert when a user initially logs into the instance. Before upgrading to Helsinki and UI16, I utilized a global UI Script with the following code:CustomEvent.observe('user.login',function(){alert('Custom Al...
We have recently upgraded from Helsinki to Kingston and in one of our catalog item, the CustomEvent.observe seemed to have stopped working. The client script that is no longer working is provided below. function onChange(control, oldValue, newValue,...
Hi everyone, in our instance we have 4 different SLA for each priority for different assignment groups that are working fine with retroactive start. We need to set up OLA for each priority and assignment group, without using the retroactive start, be...
How to remove filter URL query parameters from URL on service portal so that end user can not see/change filter query parameter?
How to call Script Include from Email Script and get return value and utilise in Email Script. There is one Classless Script include unable to call I have tried var si = new ClassLessSI(); var result = si.ClassLessSI(); its not working
Hi Team, We have a requirement to do the following: 1. Increase the max length on existing columns. Couple of queries before making the above change. 1. I verified we have many columns of string type with max length > 4000 in servicecnow tables c...
Hello Everyone, I am having a requirement to change the view of the form displayed on clicking of the info icon of the reference field. I have tried the steps provided below: The format is: "sys_popup,viewName" ->So, let's say you have a record in...
I created a record producer and created few variables which should be hidden on the basis of select box (variable). When I use the try it option and submit the ticket and open incident it works fine. But when I submit the ticket by service portal, va...
Hi, I want to have a role for just read access and an admin role for Create/Delete/Write I do not seem to be able to change the role assigned to the ACL ... what am I missing Tx Andrew
So I got this odd response from ServiceNow support I thought I'd bounce off the community. This is what I was told:"If gs.IsMobile() is always returning false, this is expected behavior from the mobile app, if you do not have admin role. Can you con...
Hello, I am a beginner in ServiceNow and I wondered if it was possible to assign an incident to an assignee group that is the same that the supported group of the CI mentioned (in the incident).In terms of qualification it looks like "inc.assignment ...
