We're looking at combining our Survey email with our Incident has been closed and our Ritm has been completed, emails. Our management is wanting 1 email to be sent to the customer and the survey to be included. So basically, on every closed inc...
On a portal widget we have a 'work email address' field and an 'alternate email address' field. What I am trying to do is if 'work email address' field is blank then 'alternate email address' should be mandatory. How do I do this?
On a Knowledge 19 lab for MetricBase, at one point I had to use the following link: https://ccw0446a-113.lab.service-now.com/sys.scripts.do?action=run_module&sys_id=58a6604513255300178e7f176144b0f6 I don't quite get what happens in the background for...
Hi ServiceNow Community, Have you experienced this kind of error? Upon updating this form this error will occur. It says Invalid update: Match not found, reset to original. I have no idea why am I having this kind of error specifically in location/co...
As a change manager I would like a field on the form asking if an outage is required to ensure initiators are adding outages where required Mandatory field (not when the form is in draft stage) - Outage required? Yes or No If Yes, need to have an out...
I am trying to hide a field through onLoad. But setDisplay functionality is not working
I have a scenario where my Table A has a reference field (lets say X) which is referring to Table B. The reference field (X) on Table A is being populated by BR on run-time. So if a matching value of it is found in Table B the same value should get p...
I want to refresh the list when I run the script action.
I'm relatively new at SN, and working on User Criteria for Knowledge. The requirement is for users with a specified company that have no roles (explicit or inherited). The company I can pick using the selector, but the absence of roles looks like it ...
Hi I am wondering, why the system allows to create duplicated (multiple) similar records in the "Event Registry" (see screenshot below). According to Docs Online, the Name of the Event is "UNIQUE", which is not validated by the system Does anyo...
Needing help developing a UI page dialog box to re-assign a ticket based upon a ui action button. Where I'm stuck is getting the UI Reference field for the assigned to field to be dependent on the assignment group. <g:ui_form> <!-- Get the values f...
Is it possible to place text in a string variable like in the screenshot? This is not default text, but rather a "suggestion" for the text to be entered...and this needs to work in Service Portal. thanks!
Hello Community,I am trying to modify the out of box "SC Catalog Item" widget which displays the request/incident number using spUtil.addInfoMessage() after submission of the item. Instead of just displaying the number, I want it to redirect to the s...
Hello, the "incident resolved" notification has a line in the message HTML (${mailto:mailto.unsatisfied}) that is calling an email template named "mailto.unsatisfied". When you click this link in the generated email notification, the "To:" in the new...
