Good morning! We have support group phone numbers that send emails with audio files attached when a caller leaves a voicemail. The subject of the email contains the phone number of the caller. I would like to be able to search the business phone fi...
Hi, I have a report that lists the number of calls created that day using an email script: The email script is: var agg = new GlideAggregate('incident'); agg.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfT...
Hello, Hopefully, this is an easy one to solve. Just need to sort my array based on the 'sysProperty.getDisplayValue('description');'. I have looked at few KB articles and tried various methods but since my sorting needs to occur in or after the Wh...
Hi, We currently have a content management portal and are moving to service portal. We currently have a link from a content block to an external URL but we also pass specific information on open so that the external site knows what user 'welcome' (f...
I'm trying to compare a "Template Value" field in ATF, but I'm not sure that I'm using the right syntax. The field I want to validate is a reference from sn_hr_core_service to sn_hr_core_template.template, which is a "Template Value" field type (whic...
Hi all,I am trying to figure it out how to avoid the auto number creation when the create new incident or create new change link are clicked. I would like the number to be created only when the form is summited no when the form is opened the first ti...
I need to dynamically create multiple approvals for multiple approvers. Here is some background. I have a table named "u_packages_approvers", which has the following fields: u_package_name - unique package name u_type - set to either "approval_neede...
Hello everyone, I have a requirement to set the view of the portal where the widgets in the second container could be located in between the first and second containers. I have a screenshot and the widgets scripts as well. Page Specific CSS: .carous...
How do you access "widgetInput" or "shared" from inside the modal? https://developer.servicenow.com/app.do#!/api_doc?v=london&id=SPM-open_O widgetInput - an object to send the embedded widget as input. The default is null.shared - a client-side objec...
If a customer answers NO in a customer portal question, I need to show or link to a specific knowledge base document that the customers (store) needs to read/perform before creating a ticket. How do I do this? Any examples? thanks Tony I have tried ...
Hi guys, we want to use a simple abort business rule to prevent certain (RITM) records being assigned to certain groups. This is working fine and is showing a message but we are wondering how we can make it so the Assignment group value reverts back ...
Hi All, Where is the funciton this.newItem() defined. I see this being used in several other script includes. Thanks in advance
Hello, I have created one UI Macro, which Im assigning to a Macro Variable in Catalog Item But in Requested Items table my table is not showing properly. Can anyone help me? What Im doing wrong ?
When a user goes inactive we need to check if that user was a manager of a group or if that user was a member of a group. If the user is a member of a group we will remove them from that group. If they were a manager of that group we need to replac...
I have a requirement to prevent users from being able to create change tasks. Our users have been doing so by using the 'New' and 'Save' buttons on the Change Task tab. Removing the New button was simple as there is a checkbox in the List Control t...
