I have a UI Action to copy a task. It calls a script include with the following code: var copyToNewTask = new u_task_utility(); var newTask = copyToNewTask.copyTask(); When I try to call the same script include from the mobile agent Action, the sc...
Hello Experts, We have a requirement to create Standard change from problem by context menu. OOB provides two links to create normal and emergency, but not standard change. We have UI action on incident table to create standard change and we tried to...
I should like to search partial text in Service Portal using keyword search control. For example I want to search the CI whose name starts with 'w3server%' instead of 'w3serverX86'. Analyzing the widget 'Data Table from URL definition', the search ...
Hi, How to find is there any workflow running for specific table
We have just started to add articles in our KB and with that we have created categories. We have the following structure:ServiceNow > DevelopmentWhat I'm looking for is so that all articles in Development category only can be read by users in admin r...
Hi Team,On INCIDENT Table, there's a custom field drop-down 'Primary Root Cause' and if drop down value is chosen as 'To be investigated via PROBLEM record' , it automatically creates a PROBLEM record on Resolution of Incident. The problem is if we h...
For change module we have inbound action, which will create change ticket once user will send "BRIDGE CHGxxxxxxxx" in subject. In change we have write ACL for description field, if user have "des_bridge_write" role then only he can update description...
Personally I'd never done it... but I noticed on Patch 4 of Madrid they added an ApproverUtils() SI and it's used on ACLs. Doesn't this defeat the purpose of ACLs in some respects. You can now modify who could/couldn't approve something simply by c...
Hi All, I have to give read-only access to all the tables and write access for a few tables, please guide me on how to achieve this. Example: if ServiceNow has 100 table means 90 tables read only 10 tables write access but it should not use the 'ad...
Hello Community, I have a scoped application in which I have a Client Script and a Script Include. The client script uses GlideAJAX to call the Script Include. If I make the Script Include to be in the Global app, then I can get the data back into th...
Hi,Our Update Source was deleted by mistake in production environment, is there any way to recover it without having to recreate a new one?Thank youJulien
I must be missing something...I've got a couple simple list widgets on a portal, I don't want these to appear if there are no records. I have left the "Show even when empty" box in the instance options unchecked...but when I impersonate a non-roled ...
Hey all, I'm trying to figure out how to programmatically use what in JavaScript are referred to as "template literals." In other words, if I have a string variable called source that contains the text, "The next change is ${change.number}," and I ...
Hi, I found problem with condition in UI Actions. I need to show form button only when Task is assigned to group which is one of the groups defined in system property. Is there any way how to make script codition of UI Actions or I'll have to make it...
Hello , I have recently activated the service now plugin for my instance . i need to modify it the customization and everything , i saw the bar how can we help you , can someone please explain this is fetching the data from where exactly , and a...
