During a recent TechNow video, I noticed that one of the Developer Evangelists was able to call a Background script by entering a shortcut in the Scripts - Background window. For example 'tn1235= This resulted in a saved background script being popul...
I have a scoped application which I'll call "X" for this discussion. This application is used ONLY by the business users and not IT staff. I've created several SLA's for "X" application and need to give read access to the business users so that can s...
Hey, I created a new table. The standard ACL for creation for newly created role has been restricted on write & create for a field condition to be satisfied. I.E. create / write is only allowed if fieldA is not 'abc'. FieldA is a choice list. All wo...
I'm trying to modify the email that comes up when you click on "Compose email" from a Major Incident Management task. That I can tell, the emails used here are coming from the sys_email_client_template table and have subjects that either start with ...
Hi All, I want to hide three fields in the list view and it should be visible to only one group. Example: Fields are like Test, Test1 and Test2 Group Name - Global Service Desk -Dharani
Hello! We have a setup from where we generate an array of tasks to a project depending on a customer input value. The relation between the projects and tasks happens through a related list. When the user has selected the value on the project, and sub...
Our incident form was implemented as part of our start up 4 years ago, but everyone in our organisation hates it! Users don't understand what Business Service and Category to select when logging their incident. We are 100% self-service, but calls a...
The user has a role - web_service_admin for performing the API calls and he needs access to all the tables in the sys_choice table but the only label is visible. Is there a role which gives access to that?
I have been unable to find any documentation on this feature on the wiki or anywhere else online. When 'tagging' a user they are not notified through Connect nor notification. I want to know what the expected behavior of this? If i tag someone what...
I have a catalog item that is used by more than one order guide, however, I need to change the value of a variable on the catalog item based on which order guide it came from. For example, I have a catalog item for Phone requests that has a phone req...
Hello all, After a user has logged in, I'd like to be able to redirect them to a particular service portal page, based on criteria such as their roles and group membership, but also based on the values of fields of their user record, such as company,...
Hi Team,We have created a database view having combination of 3 tables in total, having 'assigned to' field in each table. so on seeing list view we can see 3 'Assigned To' fields which is creating confusion. so is there any way to rename its label s...
Hi All, I am new to SNow and need some help from experts like you all. So I have a table with fields and I would like to change the value of a field based on other field value EG: In the above table I am looking for 1. For table "table_123". 2. I wa...
I am looking to query on a bridge (relationship) table to pull and store the reference fields as objects. This is hard to explain, so I will give you my example. EX: TABLES INVOLVED: vtb_board, vtb_card, vtb_task, vtb_laneVisual Task Board Card (vt...
I could use some help with an onChange client script for a catalog item on the service portal. A variable called updateEmployeeProfile references the sys_user table. When the field is selected, I would like to update form variables like updateEmploye...
| User | Count |
|---|---|
| 83 | |
| 51 | |
| 19 | |
| 15 | |
| 13 |
