Resolved! New button disappeared
Hi. For some reason, I can't create new incidents\custom requests on my table. Instead of the UI Actions that include New and Advance, I get this Any ideas? I am trying to check ACL's and roles but no luck,
Forum Posts
How to add the bottom border in container
HI, I need to add the bottom border in container in service portal. How to achieve this? The split line I have drawn here is where the container is splitting Thanks, Aswin C
Show/Hide Form Section
Does anyone know how to Hide/Show a form section based on a field. I attempted to follow the example below from the wiki, but it did not work for me. See attached. function onChange(control, oldValue, newValue, isLoading) { //this example was run on ...
How to clear the variable value (Empty the variable value) in the workflow using Runscript
Hi Team, I have requirement where i need to clear two date fields with in the workflow, please let me know how we can achieve this. Let me give more details on this in my form i have field named Uat_Completion_date which needs to be filled by the r...
Resolved! Date validation in catalog client script?
Hello team, I have a requirement in change request if user selects the past planned date it should have to popup an alert message to choose the current or future date. It is working fine for almost all users with my old script, it fails when user cho...
How to add DL in email notification
Hi All, I have a email notification which should be sent to a DL[abc@xyz.com]. but this email ID is not registered under any group in service now. Now if I add that email ID in email notification directly, will it work? Regards, Lohitha K.
SSO Users redirected to /not_allowed.do Redirect fix in London Release?
Hello, Later in Jakarta we had an issue of users redirection to redirected to /not_allowed.do page we had fixed this issue by following the KB article https://hi.service-now.com/kb_view.do?sysparm_article=KB0640068 From Jakarta, security checks ar...
Unable to use generateUrl function in Scoped Application
Hi, I have a requirement to create a hyperlink to a word "here" in a email script. The notification email script is present in a scoped application and is being used across other notifications. I am using the below snippet, but however it is not cre...
Resolved! How to display another widget based on change of catalog item variable value on Service Portal
Hello All, We have Sc catalog item widget which opens the catalog item. In the item we have a variable called Application type with two drop down values App and Web. So here we wanted to open different widgets based on Application type selected If t...
Resolved! Refresh Service portal page on UI action
Is there a way to refresh service portal page (form) when user clicks on any UI action (we have 4 custom UI actions on the form). Thanks for your help
Mailscript for Email Header and Footer
Hi, I need to add an image as email header and footer for our customer. Do you have sample mailscript how will I call it to the email template? Appreciate help. Thanks.
Resolved! How to format Target URL of an Interceptor when navigating to custom table on a different SN instance
Good afternoon, I have a requirement to alter the Target URL of an Interceptor's Answer (sys_wizard_answer) to redirect a user to a different SN instance. We use a common instance with an interceptor on the Incident.do page. Any external link has a...
Resolved! Passing host variable in REST Message
Hi, I'm trying to solve an issue I am having with a REST message. The following is the REST Message configuration/setup: var hostName = 'test.hostname.com'; var request = new sn_ws.RESTMessageV2('System Information', 'POST SiteToken'); request.setSt...
push data in to json object
need to push the data into json object and store it in a variable function executeRule(current, previous /*null when async*/) { var fields = current.getFields(); var sysid=current.sys_id; var json={}; var hits = []; var value=[]; var field=[...
Resolved! Stage skipping on the workflow stages
Hi. When creating an incident on my table, I placed a default value for a field equal to the first stage of the Workflow. But for some reason it skips: https://imgur.com/a/rZd2BwY Also, when I complete all the tasks, the last stage indicates "In pr...
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