I have a workflow (CSM Training Request) that should wait for an external Event to be triggered. The event name is "state.resolved.changed" and is fired by a Business Rule. gs.eventQueue('state.resolved.changed', current, gs.getUserID(), gs.getUser...
In the Roles related list, on user records, the inheritance map still shows what a role is granted/inherited by, but the "Granted by" and "Included in role" values are not being populated. Anyone run into this issue before?
Hi all, I need the table where the answers of variable sets multi-row are stored. I need it to make a report, I know that the tables sc_item_option and sc_item_option_mtom store the answers of variables, but I can´t see the answers of the questions...
This is on Kingston glide-kingston-10-17-2017__patch12-11-28-2018_12-04-2018_0932 When I run the following script as a background script I get the same value for the two function calls gs.info("2 years: " + gs.beginningOfLast2Years() + " One year:...
Random question - Is there anywhere that i can get more dummy data for my personal dev instance, other than creating them myself? In particular - incidents and request/requested items/service catalog task data.
Hello, Is there a way to execute an UI policy based on logged-in user's role? My understanding is, that's not possible. However, as per servicenow docs which says, "Basic UI policies do not require any scripting, however for more advanced actions, u...
How can i install Human Resources Application: Core in my personal dev instance I cannot see it in my plugin list in developer site or in my instance FYI my instance is on Madrid
Hi Guys, Could you please help me on the below: I have a requirement to create multiple RITMs for a Catalog Item. The Catalog Item contains Variable: Requested For with type: List Collector. If we choose 5 users in this variable 5 RITMs should be c...
Hi, I have made a mistake in “Catalog Item” form, which I cannot figure out how to get back to the original. The top menu/header displays the delivery time And not the ”name” like Also, inside the form in “Catalog UI Policy” the field "Catalog ite...
Hi Where can I find the meaning (and definition) of the function "setRunEngines(xxx)" (see screenshot below)? It seems to be a function on a GlideRecord object, but I cannot find any documentation on that, nor can I find the function definition in Se...
Hi, Can someone explain what the difference is between the two widgets: Data Table from URL Definition and Data Table from Instance Definition? Our team is trying to display the sys_template table in Service Portal and noticed that it is not possibl...
Hi team, I trying to look to investigate scripts of Schedule Jobs. I know the "Run this script" field in Scheduled Jobs iis where the scripts are coded but it is not available in list view. How do I make this show? Thanks, Dor
I have a category in my Service Catalog for Loaner Items. (PC Mice Etc.)This category will not require an approval. My default work flow for ALL Service Request is to go to the requested for manager and get approval. I want to add an IF condition tha...
Is there anyway I can get "Approval Comments" to show up in the "SC Task"? So it goes to the support group. Approvers might change a role for someone and they comment there and they are getting missed cause they don't go to the task... TIA
We are beginning the effort to use barcoding in our Asset Management process.We would like recommendations on scanner devices. Models and their pros / cons.Any information will be much appreciated.
