Hi, There has been a lot of discussions within my team to which way for managing requests in ServiceNow. Whether we should extend the request item table or the request table. For Request item: Extends taskProvides Variables on the Request item form....
Hi everyone, Need some guidance. I modified the global UI (name: delete/comment: Deletes current record after confirmation) by adding the role ‘ITIL’. Reason: To allow users to delete filters created by them, (current.user == gs.getUserID()) if they ...
in kingston i get the "refused due to the table's cross scope access policy." On the table application access tab I have accessible from "all application scopes" and allow configuration is checked. what do i need to do specifically to allow me to del...
Racking my brain trying to figure out where the properties are set for knowledge that defines who can retire articles. I understand the UI Action calls a script include but that doesn't give me much to go on. I was hoping the DOCS site would give som...
Hello All,We have upgraded the Service Now Instance from Fuji version to Jakarta version and while creating a ticket in this newly upgraded environment, I am getting an error while submitting the ticket as shown below:After providing every mandatory ...
Hello, I used OOTB widget called "Data Table from Instance Definition" with proper filter in this case Assigned to = DYNAMIC ME I want to block this filter. Unnecessary when I use sysparn_fixed_query it doesn't work Someone faced with such problem a...
Hello fellow developers.I'm fairly new and dont have much REST or Web Services experience. But i think after all the hours I spent i'm very close so i just need a little bit of help.------------BACKGROUND-----------------We are integrating with Fogli...
I am going to use business rule to validate the filed change via a list of incident (list view). If the validation is failed in business rule, we want to display the alert message on header of a list of incident (list view). I don't know what i...
Hi EveryoneCan some one please explain how this manual condition is working and what this condition is verifying.This has been used in state flowsnew sn_sm.SMConfiguration().isEnabled(current, "request_driven", false) && (new SMTask()).isAssigned(cur...
Hi there, What's the difference between State Flow (sf_state_flow) and State Model (sys_state_model) ? and Process Flow (sys_process_flow)? I'm looking into develop a state transition (showing the process formatter) for a custom table in a scoped app...
Situation: We are upgrading to London. Lower environments are already upgraded, and remediation work has been going on there. We have a number of update sets that we've worked on in the development instance. We want to clone down from production to t...
We are experiencing some really odd behavior where the value of a checkbox (from a Variable Set) from a Catalog Item that is being filled out in the Service Portal is not being reflected properly on the RITM that is submitted, even though the underly...
About a year and a half ago we started using LDAP to provision and update all of our users from Active Directory. We have the Locations table (cmn_locations) where all of our Datacenters and field offices are store. What we recently discovered was ...
I have created a client script to format a field and have the output of (111) 111-1111. The only problem I am facing is hardcoding a 1 in front of the number. Example, If a user inputs a 10 digit number, it should format to 1 (111) 111-1111. My code ...
I am attempting to create a background script that will go through each ACL with a Delete operation, and add security_admin to the roles. Below is my code, but I can't get it to work. Can anyone offer any help? var securityAdmin = 'b2d8f7130a0a0baa5b...
