Do swim-lane process diagrams exist for the the ITSM processes which show the OOB roles and the activities for each process, for example, incident management; the roles, the different OOB stages of the incident and what role does what at each stage? ...
Hello everyone,We have been having a blast testing out the capabilities of ATF. One issue we have run into though is with Record Query and the "contains" filter option.If we query, for example, the sys_email table looking for a result from a previo...
Hi, From Design Flow, I would like to send an approval link in an email. Unfortunately, I'm having trouble getting the URL string on the instance. I have tried with "outputs.Instance_url_link = gs.getProperty ('glide.servlet.uri')" but no variables a...
Hi All, I am trying to trigger a Table API GET call from scripted REST API by impersonating a user. This is for an integration with an application which is authenticated by oauth profile. I would only get Table API URL in the request (with table name...
Hello all, I have a requirement for one of our catalog items. Once a request has been submitted and approved, we would like ServiceNow to query our SQL database with a simple command that looks up if a user is in the table based on their username. If...
Hello , I am new to servicenow. I am trying to get all form data in client script on-load event. I have created custom table and custom form. Now i have added list field where i can select multiple incident numbers. I want these numbers on-load clie...
In Agent WorkSpace - NewYork Instance, Please review the following image, We have created the new table "call Information" in the ServiceNow. Now, we would like to display the call information details as a new tab that seems like a "user's interactio...
HI Team, I want to change the servicenow sender email address in my instance. Currently it is displaying like below. From: Servic@XXXX [mailto:XXXX@service-now.com] I want to change like below for all mails which is sending servicenow mailbox: Fro...
Greetings all,I'm currently working on a pilot for surveys for Incidents for my company, and I've come across a snag. I've built the survey and it's working properly except for two things. Everything involved looks to be out of box, and appears t...
I need to restrict Users from editing a dot walked field on a list view. For example, incident.description would be ok since I can add an ACL to the Incident table. In this case, I need to restrict task.description field on the Task table. Note, I...
I'm hoping that someone might be able to help me with the correct way to pass values to a new record producer in a script. I'm sure it's something with the way that I have it written currently that just isn't processing correctly. For background I ha...
BackgroundServiceNow instances can be setup to import data from external databases using JDBC. This setup is documented under Data Sources->JDBC type data source in the documentation:JDBC type data sourceBut when there are issues with this JDBC conne...
Hello, I am trying to query the a manufacturer table with this script during transform so that it will load the company column in the users table with their manufacturer name based on the conditions in the script. The problem is that the second condi...
Hi All, I have created a formatter and UI macro. And formatter is added to incident form. Now i want to display current incident fields to the formatter. Created UI macro with below script but it is not showing any values. Please help me. <?xml ver...
I have an on change client script for a reference field 'which_user'. When you enter the value in 'which_user', it sets the filter for the list collector field 'parent'. I then want to move all available options slushbucket (left) based on that fil...
