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Resolved! Cascade RITM Assigned to to Catalog Task Assigned to

I would like to auto assign a catalog task to whoever the RITM is assigned to if the catalog task is assigned is assigned to a particular assignment group.  For example, Joe Smith who is in our Desktop Support group would be assigned the RITM for a n...

Resolved! How to create a mobile view for a Table

Hi, I read some articles in the servicenow documentation and in the community how to create a mobile view for a table, but unfortunately without success so far. How do you create a mobile view? Configure the mobile form layout Lists and Forms in the...

stefan14 by Tera Contributor
  • 5646 Views
  • 4 replies
  • 5 helpfuls

Resolved! Outbound REST Message - Truncated

Hi all. I'm very new to ServiceNow (working on my developer instance) and have been experimenting with making API calls based on ticket actions. This is working e.g. creating a new ticket on a custom application successfully makes the API call. I am ...

smcandrew by Giga Contributor
  • 3843 Views
  • 4 replies
  • 1 helpfuls

Add breadcrumb container to "list" page

We would like to add the breadcrumb container & "typeheadsearch" widget to "list" page but this page is not able to design using "editor". In our serviceportal we want the breadcrumba nd typehead search to be visible in all pages but this "list" page...

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mohan91 by Mega Expert
  • 2051 Views
  • 7 replies
  • 4 helpfuls

Resolved! Schema Diagram

Hi,Can I get a Schema diagram for the ServiceNow DB?Thanks

maryc by Tera Contributor
  • 5190 Views
  • 3 replies
  • 4 helpfuls

Resolved! UI Page is disappearing after record update

I have a UI page that is not staying open when saving a record. I need it to function in the following manner.  On the record, some fields are updated. The user clicks the modified "Save" buttonThe UI Action saves the current record, then based on ce...

Jeff_GWC by Tera Contributor
  • 2555 Views
  • 5 replies
  • 1 helpfuls

How to know if surveys are sent or not

Hello I created a master survey for my company when an incident is closed. table : incident User : requested_for condition : if Incident State is closed or Assignment group is "P02-VER-IT-SOUTH AMERICA" and requested_for.support is false. The survey ...

vanessaheux by Tera Contributor
  • 2483 Views
  • 10 replies
  • 4 helpfuls

Resolved! Issue on Field Style

Hi All,I'm facing a typical issue on Field Style. Hope you can provide solution to this. Here is the issue:I have applied same field style to both Caller field and Assigned to field on Incident form to display the VIP icon beside the field if the sel...

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amlanpal by Kilo Sage
  • 5658 Views
  • 12 replies
  • 11 helpfuls