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I have a Generic Request Item workflow that I want to use for most of my Catalog Items when ordered: At the moment my RITMS and CSTASKS are assigned the same Fullfiler Group as I have set as 'Approver' Group for the REQ. How do I set the RITM and S

Hi Cummunity,I have a Generic Request Item workflow that I want to use for most of my Catalog Items when ordered:At the moment my RITMS and CSTASKS are assigned the same Fullfiler Group as I have set as 'Approver' Group for the REQHow do I set the RI...

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sadfa by • Kilo Contributor
  • 3172 Views
  • 10 replies
  • 5 helpfuls

setReplyTo not working mail in script

Hi all,I've created a notification that's triggered on insert of a record to sc_req_item and I've used a Notificaion Email Script to add recipients using the email.setReplyTo function but the notification is not triggering.   The notification record ...

jimpaige by • Giga Contributor
  • 3510 Views
  • 12 replies
  • 1 helpfuls

Scheduled jobs running after cloning

HI Folks,i am facing one issue where after the instance cloning, the scheduled jobs which are on non production environment and which are inactive, but still they are running.Due to this, the production may have severe impact.Please suggest what need...

puchu by • Kilo Contributor
  • 2969 Views
  • 13 replies
  • 0 helpfuls

Resolved! Record Producer item order

HiI am generating some test forms in the record producer of ServiceNow. I have been adding variables with no problems at all:(Field names removed to anonymise the data)On a colleague's advice, I spaced each data field 100 apart in case I need to inpu...

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custom logout page in service now

Hi Team,I am working on the one requirement as followsclicking on the hyper link I have to navigate my own custom login page instead of default service now login page.I observed that there OOB installation exit Logout   executing here below one is th...

Resolved! OOB Work flow

What is   OOB Work flow,when can i apply this workflow....can any one help me...I appreciate your reply...

Narayana RC by • Tera Contributor
  • 4793 Views
  • 5 replies
  • 3 helpfuls

Resolved! Send email to multiple selected records from List

Good day all,I created a new Application which will just be a database for records of companies. Communication to these companies will be a requirement especially bulk communication via email.Requirement is to send bulk emails from List view of recor...

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Resolved! Business Rules on Import

Hi ServiceNow Gurus,I've been reading a lot on business rules and getting a few conflicting statements. Is it correct that business rules do not execute on import?Thanks!Carlo

carlocsa by • Kilo Expert
  • 3571 Views
  • 2 replies
  • 1 helpfuls

question regarding nested GlideRecord queries

I'm putting together a script includes to close certain tasks and am running into an issue with nested GlideRecord queries.   A snippet of my code is below:var close_tasks= Class.create();close_tasks.prototype = Object.extendsObject(global.AbstractAj...

davilu by • Mega Sage
  • 3724 Views
  • 13 replies
  • 0 helpfuls

Resolved! Date and GlideDate confusion

I have a weird issue between dev and prod instances. I have created a monthly scheduled job to run every three months:var gdt = new GlideDate();var mth = gdt.getMonth();if (mth == 1 || mth == 4 || mth == 7 || mth == 10) { // Feb, May, Aug, Novanswer ...

Scripting record producer submissions with catalog api

I'd like to add records to the HR Case table in a business rule using a record producer set to an hr_case table.       var cart = new Cart();       var catItemGR = new GlideRecord("sc_cat_item");       catItemGR.addQuery("name", "Contractor Update");...

johnny27 by • Tera Contributor
  • 4890 Views
  • 15 replies
  • 3 helpfuls

Resolved! Display UI action button based on role

Here we have "Republish " button, it should be visible only   ---who are having " kb_retire" role     OR     who are the author in KB article.                                                                                                            ...

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chanikya by • Mega Sage
  • 11270 Views
  • 32 replies
  • 1 helpfuls
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