Resolved! how dynamically change the field priority when impact and urgency changes & also priority filed readonly
how dynamically change the field priority when impact and urgency changes & also priority filed randomly below my form screen shot
Forum Posts
worknotes content not visible on incident form
Hi We are trying to create incidents via integration. We are facing one strange issue, work notes content though updating in the backend it is not visible in the incident form. I can see work notes content in the list view. But it is not visible on t...
How to get URL of all attachments from change request record through REST API
We are developing a custom application. On this application, it will display details of change request. We plan to get them via the TABLE Api using GET method. Now we also need to show the links for the attachments on that change request record. We n...
Resolved! Does onChange client script works on load of the form?
Does onchange client script works on load of the form?
Resolved! Parent Object in relationship record script
Hi All, trying to create a relationship for a related list between two custom (not extended from task) tables and in the relationship script everything starts with (function refineQuery(current, parent) { //code here })(current, parent); what is ...
Resolved! Catalog item set focus
I've been through a ton of Community articles and down so many rabbit holes trying to find an answer that works for this. When pulling up a Catalog Item, I have a form for users to request access to one of our datacenters. I can use lookups bec...
client script, variable, focus
In the Service Portal, how does one get a form element variable, of a catalog item, within a client script so one can set the focus on that input?
Importing incident history into journal entries
Hello,We're experimenting data migration from our legacy Helpdesk system into Servicenow. For incident history, we need to import it in such a way that the history shows up in the incidents' page under the Activities section. Say, if there were 10 ed...
Mandatory 10 digit phone number for certain fields
I have a need for a client script for a catalog item that will not allow you to submit unless the phone number is 10 digits, however on the form I created there is a choice list that has 3 choices, change existing efax account, request new efax numbe...
Scheduled CSV Data Load with Headers below row 1?
When doing an import from a CSV via the Load Data module under Import Sets, you can specify which row the header data is on.However, I can't figure out how to do that for a repeating/scheduled data load. I've set up the Data Source to get the CSV fil...
Resolved! Allow access to do Journal Input without write ACL
Hi All, I have a case where i want to provide users journal input access (as well as add attachments) on a record without giving them the write ACL to the table - mostly because giving them the write access also enables the update/save UI actions - I...
Resolved! Watch list not showing on service portal.
Hello, I have added watch list field on catalog form but on service portal watch list field is not showing(only label is there). Please help me with this issue. Thanks, VP
Resolved! Use getMyGroups() for a reference qualifier
Hi All, I am trying to use getMyGroups() reference qualifier for populating only the groups that the current loggedin user is a part of for a new reference field. I put the following condition in the reference qualifier but I am still able to see all...
Call Workflow Via Business Rule.
Hi Experts, I am trying to call Workflow from Business Rule. The BR has written for incident table. Please refer the below BR. Can you please help to resolve any syntax error or code error? var wrkflw=new Workflow();//wrkflw.initialize();wrkflw.sta...
Resolved! How do you call a redirect on a Service Portal widget from the server side?
I am trying to call a page redirect from the server side after I insert a record from a service portal widget. I want to pass back the sys_id I get from creating the record on the server side to the client side and redirect the users to the new URL. ...
