Hello, I have read a few ServiceNow articles and it appears you can get/pass Request Item variables to the Workflow Scratchpad OOB. Anyway having a problem or missing why I am not getting the value to the scratchpad. So, on the sc_cat_item table, I...
Hello EveryOneI want to make an record producer dynamically visible based on user's country.I created a table with three fields, visibility required -- Yes/No, Country and Catalog Item List.If the table contains record producer as Yes for example I...
Hello, I'm using the rest api from a 3rd party application to get and send data to servicenow. I was wondering if it's possible to impersonate someone while using a query PUT https://<instance>.service-now.com/api/now/table/incident/<sys_id> ? My goa...
Yesterday, we cloned our PROD environment down to our QA and DEV environments. After the clone completed, I noticed that many tables in our scoped applications were missing their records/data. We had a few scoped applications that were in the middle ...
So the out of the box "Change Request - Normal" workflow has a notification on the Rejection path that goes to the Opened By individual. This notification has the following line in it: Reason: ${reason} I assume that line is supposed to contain the ...
General question of whether or not there is a way to Assign a Survey to a group of people instead of an individual. And I do see the User Groups area under Administration, but not sure how that plays into adhoc assigments of surveys. Thanks.Jason
Hi all, I have email notification going out on Outages, How is it possible to have a dynamic url that takes user to the Service status page of the portal. https://<instance name>?id=services_status I have seen mail scripts for this however, they ma...
I am trying to make it so that there are no tabs in my form sections. I know that if I get rid of the names of each section then that would work, but I need the section names in there. Is there another way I can get rid of the tabs and still keep t...
I have decided to enable approval workflows for our knowledge bases. I have chosen a knowledge base and selected a Publish workflow and a Retire workflow. Both are copies of the ootb workflows (Knowledge - Approval Publish and Knowledge - Approval Re...
I currently added this line for showing page loading in portal. But the above code affects all loading areas i.e, if i select any reference field/select box the page loading image shows up. I need to show page loader gif file only on page loading...
We have a Catalog Item with many variables on it. There are two variables at the bottom that, through a Catalog UI Policy, are hidden from the Catalog Item on the Service Portal. After the user submits a request via the Service Portal, that RITM is...
I have a custom field in incident table which was initially created to 50 characters but we have a new requirement to change its length to 4000. When I am trying to do that I am getting the below error Syntax Error or Access Rule Violation detected ...
Hi All, Is there a way to revert the customizations back to OOTB version? If Yes, how can we do that? Thanks,SD
Dear all We have a catalog item where a certain attachment is required for submit. To that effect a Client Script checking there's at least one attachment uploaded with the item, and it works a charm as long as the item is ordered as a stand alone it...
In my AFTER BR I have gs.setRedirect(url). It is not redirecting. I have checked that the url is correct and when pasted into a browser gets the record. I am in Helsinki has anyone redirected to a record from a BR?
