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Resolved! Instance not available

I have created a new instance and configured custom field and SLA definition and created some tickets for testing purpose. Unfortunately for a couple of weeks i didn't use the instance. Now the instance is not available. it created a new instance. Pl...

same list view for all users

i want same list view for all users. for example : it should be only these 4 columns for all users... right now i am not getting same view for all users... i have tried setting this as a admin in default view of my form but still its not working for...

find_real_file.png

Resolved! Allow templates to set category and subcategory

We have created some incident templates and are trying to set the category and subcategory.  When someone clicks on the incident template it you can see it set the category and subcategory at first but then subcategory gets set to -- None --.  How ca...

Date/Time Script Include is returning value as NaN

Hi Team, I have written a script include to find difference between date/time fields and system date to find difference in days. Our code is returning correct results when we directly use it in our schedule job. I have written this code in a Script I...

basantsoni by Kilo Guru
  • 2283 Views
  • 5 replies
  • 0 helpfuls

Resolved! Team Development Setup

Hi SN experts, I need help with Team Development setup, I study all possible SN docs online, and searched via WIKI, Community and here but couldn't find answer for a few things which are not clear to me. Hope to get your answers.Here is our SN Setup:...

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eugenest by Mega Expert
  • 3084 Views
  • 9 replies
  • 5 helpfuls

Resolved! UI page, set color on a table row based on value in the row

Hello SN community!I have a UI page that uses some jelly to pull back some records for certain teams and then pops them into a table. See below for a stripped down version of what I am doing essentially.For example the query starts:<g:evaluate var="j...

dan_b by Kilo Explorer
  • 2581 Views
  • 3 replies
  • 1 helpfuls

Business rule not working with database view

I created a database view to join 3 tables for querying via the ODBC driver. The numerous exclusions I needed did not work via the Where clause in the views so I created a business rule to execute BEFORE Query with conditions that exclude data for sp...

mlklein by Kilo Contributor
  • 2420 Views
  • 6 replies
  • 0 helpfuls

Help with approval link.

Hello All,  I need help in generating link to the approval page. Below is What I have done so far, but I get "record not found" everytime I click on "this link".Seems like its picking wrong sysid, but need guidance how to get this working. Requiremen...

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nkpanesar by Kilo Contributor
  • 3423 Views
  • 5 replies
  • 1 helpfuls

Resolved! Validate alpha numeric on a field in catalog item

Hi Folks, I am trying to validate an alpha-numeric field of length 10 in a catalog item. It's giving me an error even though I have used the alpha-numeric. I am doing this by onChange client script.function onChange(control, oldValue, newValue, isLoa...

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SD29 by Tera Expert
  • 4841 Views
  • 12 replies
  • 2 helpfuls

Resolved! Change view dynamically by using client script

Hi, Is it possible to change the ui view dynamically when a user changes a true/false field on the form ? For example on a form when a user selects a field (true) then the view should change to view 1 and if the user deselect the field (false) then t...

Resolved! How to update the native navpage-layout css style

I am currently trying to make our instance responsive when the browser retracts or expands in size. However the top most style for .navpage-layout { min-width:768px;} is hindering this and I cannot find where the navepage.css style sheet is stored to...