How do you enable a business rule to run on system tables.For example, for syslog table, when I create a business rule that runs before insert, it will execute the business rule only if the syslog entry is created manually. If it is created by the ...
Hello all,There is a requirement where a link for the catalog item has to be sent to the end user via email and as soon as he clicks on the link he should be redirected to SNOW and should be able to submit a request.This catalog item should not be vi...
Can someone help me with this question please?Looking at a new hire process and I have the following; HR raises a new starter request using a catalog item from service portal and goes for ID creation - It also fires an email to the manager who is lis...
I'm trying to trigger an advanced async business rule on deletion of a record from cmdb_rel_ci, (that calls a function from a class in a script include) but I can't pass it the current.child value as by the time the rule runs the business rule has no...
I have user who is not getting any Email notification when the Incident is assigned or created.I checked the email logs and nothing is shown on user name but the email notification are going to users who belong to same team.Please help how to trouble...
I'm looking for the code within GlideProjectTemplateWhere can I find it?Any information would be appreciated.
Hi,I have requirement that i want to crate UI Page for report.. here i have crated field with using HTML tag but i dont how how to get the value from the field and i want display the output as report in the same page..Please help me how to achieve th...
Hi,How can we display the User Name of the approver in the Notification? We have multiple level of approvals(Number of Approvals =4), so when the first approval approves the record, the second approver gets generated using a Business rule, and a Noti...
I have a requirement that states make "Phone " field mandatory and visible on a form if it is empty in "User" Table for the user selected on form.I have to perform these actions using UI Policy only.The script should be as minimum as possible.How...
I created a reference field on the Test Plan table (tm_test_plan) that references the Project table (pm_project) and when I select a project, it's displaying the short description instead of the number. Both tables are inherited from the task table a...
I have a scripted web service is is generating a JSON formatted string. When sent as the response it is being escaped. How can this be prevented?Output when run in background script:{"number": "INC0939032","short_description":"Title text","descriptio...
Hi Everyone,I've read through several community postings about this, but couldn't find a concrete answer. Is it possible to call a script includes from a Service Portal widget? Our team has a server call that we would like to reuse in multiple wi...
We have a value on change requests that is hidden. I wanted to know if there is a easy way to identify all the values on that table without going into each UI Policy to see what actions are below it? TIA
I have a domain structure like this (shown in the diagram).Any one know how to move workflow from domain D to domain A ? Or From domain D to domain G ? My environment is prod. so i cannot delete the workflow from one domain and published on second do...
Hi All,I have this doubt from sometime now. And there was like 2 situation when this would have been useful. But because I couldn't find a solution, I had to implement a lengthy solution.There are many situations where this would be useful. I'll clas...
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