We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! How do I filter on custom fields from the parent table?

Hello, I'm trying to query a relationship table through the REST API but I want to get the results only for a subset of parent records. Some of the filter that I applied on parameters like sys_class_name worked but others that are based on custom fie...

karanpreet by Tera Guru
  • 3195 Views
  • 4 replies
  • 1 helpfuls

Objects in function to return multiple data

I am trying to create a function that returns multiple data by using a object as return value. The issue is that this is first time I am defining an object and obviously did not understand how it works. Please help me in the right direction as I can´...

Maintaining sys_id records between instances

Hi We have a requirement to keep the creation of companies and locations in sync between our 3 instances (Dev, Test and Production). When these will be created in Production they also need to be generated in Dev and Test. Of course this could be a ma...

rhiannone1 by Kilo Contributor
  • 3126 Views
  • 2 replies
  • 1 helpfuls

Resolved! UI Script not working in new Service Portal

Hello, I am trying to create a very simple UI script such that I can write re-usable functions to call use with client scripts.Global UI scripts The simple UI script works fine on the CMS. However it DOES NOT work in the Service Portal.Are UI Scripts...

Katie A by Mega Guru
  • 7096 Views
  • 9 replies
  • 7 helpfuls

Resolved! My Requests widget and menu item for scoped app?

Service Portal newbie, I am.  I'm attempting to use a Requests menu item in the header for a scoped app.  I pulled it from the SP_Header menu.    I was able to solve the issue of $sp not working in a scoped app (found some code online here that worke...

chennessy by Kilo Expert
  • 2377 Views
  • 7 replies
  • 1 helpfuls

Service Catalog Request Workflow

Hi All, OOTB workflow Service Catalog Request runs for every service catalog item submission and creates a request that follows approvals - is it possible to have a turn off this REQ portion and just have the requested items run against the RITM work...

arabeau by Kilo Contributor
  • 5617 Views
  • 3 replies
  • 7 helpfuls

Resolved! Service Portal Submission Messages

Hey All, looking for some help on how to remove the "Created REQ" message for certain catalog items We have a requirement to not display this message when a certain catalog item is submitted - I've messed around with a modified SC CATALOG ITEM widget...

find_real_file.png
arabeau by Kilo Contributor
  • 3531 Views
  • 6 replies
  • 1 helpfuls

Get the Parameters from URL

Hi Gurus, I have a requirement to populate the field on the record producer when a record producer is created from incident. UI page Client redirecting to Record Producer on selection:   Its working fine. Now I want to get the sys_id present in the...

Kusuma2 by Kilo Guru
  • 6561 Views
  • 11 replies
  • 2 helpfuls

Resolved! Use case of a custom table

Hello Is there a way to know the use case of a table ?I have a custom table in my system which contains huge amount of entries.I would like to know why this table stands for, where is it used exactly in order to evaluate if that could be a problem to...

vanessaheux by Tera Contributor
  • 2336 Views
  • 5 replies
  • 2 helpfuls

Resolved! How to not display the catalog items under the categories

Hi All, We've recently migrated from Istanbul to Kingston. We've created a tree view nav bar by parenting the categories. Below is a screenshot. The need something displays 0 items because it is only a placeholder for the subcategories. But when I c...

find_real_file.png