Resolved! How to change the color of sc_cat_item page in Service Portal
Hello, How to change the color of Page: sc_cat_item in Service Portal.
Forum Posts
List Client & Server Scripts on Embedded list
Hi all,does anyone have any documentation regarding the "List Client Scripts" and "List Server Scripts" ?I found them in Embedded lists, but not sure how to use them / what's the context, if there is any return value in server script and so on....
How to Go back to a particular workflow step when the state of a record is moved back to the previous step
I have an application that has a workflow behind it. The Process flow has 6 states. The states are Analyze, Schedule, Code, QA,UAT,Stabilize. There are Related lists for Code,QA,UAT tasks. All the child tasks are on same table. When the coding child ...
Can I merge user accounts?
Is there an easy way to merge user accounts together? We have an AD integration for users, however our ServiceDesk here has the ability to create users if they can't find them in the system. We've ran into some duplicate users(which have records as...
How to automatic set notifications unsubscribed in notification preference?
Hi guys, I create 4 new notifications(ICFR (SOX) Classification Elevated, ICFR (SOX) Classification Lowered, SOC Classification Elevated, and SOC Classification Lowered), I notice it automatic added them in Notification Preferences as default subscri...
How do I script an entry to the comments field from a workflow?
I am trying to pass a variable into a comments/additional comments of a new incident as part of a workflow >>gr.setvalue('comments', current.variables.comments); I can get all my other variables to pass through find, but no luck reaching this field...
Resolved! Do Business Rules on the Customer Updates (sys_update_xml) table NOT fire.
I created a Before Insert/Update Business Rule on the Customer Updates (sys_update_xml) table a couple years ago which worked great. But I noticed about 6 months ago or so that the Business Rule stopped firing. I did some testing and it appears tha...
None in Catalog Client Script After clearOption()
Hi Experts,I am trying to dynamically get "Subcategory" based on "Category" from incident table using catalog client script for Service Portal.Every time category changes the subcategory getting populated normally. No issues.But the issue is that get...
Resolved! Populate Reference field based on another reference field (client script)
Hi guys, I am trying to populate one reference field based on another reference field and am having some difficulties. I need this to be an onChange client script, not a business rule (which would be much easier to accomplish but wont fulfill the fun...
Resolved! Business rule executing twice
Hi All, One of the BR written on sc_request table executing twice, BR: Advanced : if (current.operation() != 'insert' && current.comments.changes()) { gs.eventQueue("sc_request.commented", current, gs.getUserID(), gs.getUserName());} if (current...
document.getElementById not working
Dear all, I have a record producer that I am displaying in a GlideModal using below script : var gform=new GlideModal('test_producer',false,'modal-lg'); Then I have a UI page named "test producer" define as below : HTML script : <?xml version="1.0" e...
Resolved! Condition Builder: is (dynamic) operator
For the Condition builder, what does the "is (dynamic)" operator do? When you select this operator, you can set it to be "Me". I was under the impression that this is equivalent to u_field == gs.getUserID () but it doesn't seem to be operating that ...
How to change impact and urgency based on another field
Hello so I need help with changing impact and urgency. I am auto populating three fields called category, application/device, and cause. each field is auto populated so application/device is populated based on category and cause is populated based o...
List Field values in Record Producer
Hello All, I have created a List field on dmn_demand form and I have created a record producer for intake process from end user. I am not able to create a variable to show the values of List field on Demand form to users on record producer. The Li...
Resolved! How can i add a Category to Service Portal Index page ?
Hello, How can i add the Category on the homepage as shown below
| User | Count |
|---|---|
| 140 | |
| 104 | |
| 95 | |
| 48 | |
| 27 |
