Resolved! Logs for inbound rest calls
Hello,Could someone please help where I could find logs for inbound rest calls with the payloads on them?ctomasiThanks in advance.
Forum Posts
Resolved! Why does GlideRecord.getValue('field_name') return null for blank columns?
//Using Eureka version - Background Scriptsvar grContact = new GlideRecord('u_staging_ess_contacts');if (grContact.get('u_first_name', 'Rachel')) { gs.print(grContact.getValue('u_mobile_phone')); //returns null (initially a blank string if view...
Resolved! script includes versus angular service provider
Hi I'm new to Service Portal and try some things by my registred dev instance. Things like Angular providers, etc. But recently I review a widget code that using a script include, so that I ask my self, when using script includes instead of a angular...
Resolved! Additional Comments (Customer Visible) on the approval record
There is a field called Additional Comments (Customer Visible) that is on the approval record for an itil user, but not for an ESS user. I need to be able to add that field for an ESS User. So I did the following: 1. Modified the task.comments acl an...
How to disable an outbound rest/soap message?
To troubleshoot an issue I was suggested to disable the soap outbound messages of TEST instance as our TEST and DEV instances are pointing to the same wsdl.
How do I audit Actions taken by the Admin user?
Greetings.I am trying to audit all actions performed by the admin user in a domain seperated environment in order to satisfy customer security concerns.I need to prove out the following use cases:Use case 1: An Admin user in the Top domain adds a use...
Resolved! how to traverse through the values of a name-value type field
Hi , We have a name value type field ,which has multiple values as below .As per the requirement ,in a modify request ,we may have to modify either one or two name value pair out of all . For ex ,we may get request to change the value of Geolocation2...
Update Reference Field in Script
Hello,I would like to update the manufacturer field in the CMDBo to be 'Hewlett-Packard' for all records . This field is a reference field with the following information.Table: cmdb_ciElement: manufacturerType: referenceReference: core_companyHere is...
Resolved! Creating a self service view
How to create a self service view for a custom table so that users with no roles can view their ticket in the service portal after they submit a request from a record producer.
close multiple incidents without sending email notifications
hello I would like to know how can we achieve this in the best possible way. Knowing that via backround script but according to my understanding Will it not affect system performance? Any thoughts are welcome. Regards, Nikita Khavnekar
Cross scope Glide Ajax calls
How to call a script include of global scope from a client script of scoped app. I have checked that script include is in fact accessible by all scopes.Its Client Callable as well.In the below script i also tried global.space_mgmt instead of directl...
Resolved! Need to capture assignment group changes in the activity box.
Can someone help and show me how to capture changing of assignment groups in the activity box?
update set not getting loaded in retrieved update set ..
Iam unable to find the update set which I uploaded
Resolved! How can I get the sysID of a notification and include it inside the same notification
I want to be able to identify which email notification sent a particular message so what I want to do is get the sysid of the notification and send it out inside of its own notification for each alert. I tried the suggestions here: https://community....
System Clone - where to find/how to calculate what backup is been taken?
Hi Experts, I wonder where to get the information IN ADVANCE (before the actual clone is been performed) what date will be included (timestamp of the backup to be cloned to the other instances). We need to know what data will be included. So if we pl...
