Hi,I am trying to update the work notes on the incident by making rest call.The user has all type of SOAP access like SOAP update, SOAP query, SOAP and I have created ACL having soap role can write into the incident.work_notes.But still not able to u...
I was just wondering whereabouts you code the workflow.info debug statement? I have a SOAP call in a workflow, where I have an input variable, but when it goes to the SOAP call, it is blank so I was wanting to display the input value coming in. Where...
We are asked to build a file extension format other than .CSV, .XML and other formats available from SN. I have spent quite sometimes to figuring out how these OOB formats are being build and what are the ways for us to build a custom version, but ha...
Hi All,When I am opening incidents module from Self service application menu it is redirecting to self service view (even though I have admin role). Why it is working like this and where it is defined.I checked the business rule "incident functions" ...
I'm trying to create a Business Rule that fires after query of sys_audit, when the new value field of the record contains a URL. For some reason though, the Business Rule never fires, even though I'm definitely meeting the conditions. Can anyone thin...
Hello,I had a requirmeent where i written a customize code and used multiple updates for differnet tables whichis working fine but just want to know is this is a best practise ?function ba_renderTaskApprovalsMoot() {current.approval = 'cancelled';cur...
I have an advanced reference qualifier calling a script include and passing it current.javascript:new global.COMP_UserHelpers().showInactive(current);I am needing to pass a different variable to the script include. Is it possible to define and pass t...
I'm looking for the capability to see all change_requests and know what percentage caused incidents. I know I can snag caused_by from the incident table but that seems to being going the opposite way that I need.I was thinking that I would need to cr...
I built the Application in Studio.I have created a customer portal index page:And am trying to link it to a form page. I have created the page but don't know how to add the form fields onto the page.I am trying to link it to something like this.Is th...
Hello, I can able to display the catalog variables using variable editor in change request. But I can not display the same to its child record(change task). How to show the change request catalog variables to change task form.Thanks,Gowthaman.
Hello,I need to pull a report based the assigned date to any Assignment Group, we need a report where tickets are not updated since last 5 days these 5 days should be based on assigned date.Can anyone please help me out
I have created one link on Story form using UI Action but i want that link to be visible when it matches below conditions :-1) Story state should not be "Complete" or "Cancelled".2) the assignee (the person to whom the story is assigned) should be a ...
Hi Gurus,I'm attempting to run a script that updates a table then sends an email after the update.The update of the table works fine, however the sending of the email does not.The lines in bold below do not appear to be working properly. Can anyone...
I just saw the feedback buuton on the HI portal. I have a requirement to add feedback button on the service portal. Can you let me know where the feedback is saved and how to create the feedback on my service portal
whenever i am changing the date format (customized) according to Glide date time (yyyy-mm-dd hh:mm:ss) in csv...it is not saving the format.How can i accomplish that?
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