Hello community, I am trying to set a trigger condition to send a survey to multiple users in a Watch List field from the Project table? Is this possible? I know that the trigger condition only allows for Reference fields to the user table to be sel...
HI Developers. I have the following script on a business rule: (function executeRule(current, previous /*null when async*/) { //Get the Email record created against this Log var grEmail = new GlideRecord("sys_email"); if(grEmail.get("sys_id", cu...
Hi, I'm developing custom reports. Customer wants the start date and end date fields on every report where he could choose the same to see the report for selected reports. Is this possible to accomplish. Say for eg. If the report is on open incidents...
I have a two client onchange scripts that both need to adjust a javascript variable. Both scripts are started by a change in different fields on the form. one script adds 1 to the variable, the other subtracts one from the variable. Is there anyway f...
Hi All, Greeting!!! I have created an SLA Definition with some set of conditions on Incident table and when I create a Incident, I could see two SLA's (Created by me and one another) are attached to the ticket. Ex: SLA1: Start Condition: Priority is...
hello folks, i have a basic question . well i want to create a report- it could show me the incidents created or raised in the last 30days and still the state is new
Since Eureka, we can configure Cascade Delete for any reference field. However, I don't see that option available in the configuration of a document ID field.I feel that a document ID field is basically a reference field plus a depended field that in...
Hi, How do I change the ORDER NOW button text to SUBMIT, in a specific catalog item? I don't want to change it globally, just for specific one. I tried to look up and found the following, but both codes do not work: 1.) On Load Catalog Client Script ...
I am creating a UI Macro to present a form (similar to sys_popup) using GlideModalForm.Everything works as it should except two thing; I want all fields to be readonly and I'd like UI Actions to not be present.As GlidePopup isn't active anymore, I wa...
Hi all, I'm trying to add a variable attribute to my catalog variable. The field I'm trying to use is a reference field. Below is what I have and it doesn't work: This is a reference variable and refers to sys_user table. I have u_office_id(referen...
SLA should trigger based on variables selected, but this variables are available only on task level not on request level. So I am writing SLA on sc_task table. If I select catalog task table on SLA then in the conditions variables on task level are n...
Hi All, I am using a power shell script for bulk uploading attachments from below community thread. https://community.servicenow.com/community?id=community_article&sys_id=df3caa61dbd0dbc01dcaf3231f9619aa However, I see that the Power Shell is u...
I receive the following error while i try to execute a scheduled job manually(to place a file on mid server) - probe_time="2922" result_code="4" <error>The process cannot access the file 'D:\PO_IDs_20180720105610.csv' because it is being used by ano...
i need to calculate two currency fields. field name: u_currency1 (type currency) field two name: u_currency2 (type currency) field 3 name: u_store : (type choice ) my req is u_currency1 / u_currency2 *100 basced on this value set the choic...
Hi, I am trying to create a Business Rule to search through the short description of an Incident raised via a portal against keywords in a lookup table. I have explored using Assignment Rules, but I need the ability to set multiple fields as opposed ...
