Hello,Is there a way to make a menu item look different when it is active (the user is visiting the page related to that menu item) ?For example when the end user is visiting knowledge page, I want to show the Knowledge menu item on a different css s...
We've enabled SCCM integration and we are using the SCCM 2012 v2 Software (AI) data source for software.However in our production environment, the Last run datetime field is not updating. This is causing it pull in 350,000 records and takes 2 hours f...
Hi All,We are at a position where we need to request a clone back from Prod into our TEST and DEV instances.We have only once previously had a clone, and we realised after this that we would of been better place to have excluded some tables.I was won...
Hi,I have a field on my custom form called working days. It is an Integer type variable. I have to restrict it to be put between 220 - 365. Is there any way to be able to set a limit on Integer input variables? We can restrict the input by OnChange C...
I have a requirement to use the on-call schedule to assign incident to members of the group that our in the on-call schedule. What is the best way to go about this?
Hi all,I would like to create table with reference to catalog item and with condition builder.User should be able to build conditions based on catalog item's variables.My idea was to use the same variable type like defined on field "Catalog Condition...
Hello, folks!I have an issue which I could not find the answer for in the product documentation: https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/form-administration/task/t_CreateATemplat… We have created several templat...
During my work to achieve an on-site copy of ServiceNow data (normally held in the Cloud), I have learnt many things. This article outlines some points for consideration in achieving this goal.There seems to be a lack of discussion about this topic, ...
Hello All,I have the static WSDL defined. Also I have the scripted webservice defined. Can some one give a example where some body developed integration using the scripted webservices and Static wsdl.I created one but I am not sure I am doing it corr...
Hi everyone,Is it possible to have string fields with adjustable size(expanding/collapsing)? Just like +/- in HTML fields.Anyone did this before?Thanks in advance!!
Hi All,I am unable to attach a file on a RITM as the ticket is now closed and the attachment icon no longer appears. I intend to do it by uploading the file to sys_attachment table and then copy it to RITM table via GlideSysAttachment.copy('sourcetab...
Hi All,I am working on translating the variables in email notification.I found below similar post in communityVariables translated in notifications but the issue is, variables are not translated into user's language.Ex: I have group approval with dif...
HiI need to add task_ci and task_cmdb_ci_service tables to global search. Added these two tables in text search and search groups. When performing global search, it seems like these tables are not performing key word searches.If i search with keyword...
HelloWe are trying to create custom button for adding attachments in Service Portal. Service Portal cannot understand jelly so we can't build a macro/ui page for that.We have to embed a widget into the catalog form in order to be able to render it (b...
Hi,I need to add a user to be in the watch list by default of all new created incidents.Would you please advise how to do it?Thanks.
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