Hello,I know documents can be attached using the paperclip in the top right corner of requests, but I want to see if there is a way to also have that show for a field. I have found discussions on form annotations and they seem to be in the right dire...
Hello all,I'm trying to pull the date from a date field and add a year to it and then place it in another date field.current code:var startDate = g_form.getValue('accessStartDate'); var oneYear = startDate; oneYear.setFullYear(oneYear.getFullYear() +...
I need to know about postmaster and want to know how do i use it with an example
Hi SNC,I am struggling with a query on resource_plan table.I have a custom Service Portal widget to which I added this line on the HTML in order to exhibit a label with the number of records using a given filter:<span class="label label-as-badge labe...
I am trying out the Automated Test Framework and trying to create our REST API. So I want to check the JSON that is returned. We have created 2 transform maps, so how do I check the 'status' where 'transform_map' is equal to 'Update X'?When I do '/re...
Hello Experts,I am in huge confusuion about licensing.So, it is true that SN will charge (or seen a violation) for a license everyone, that wants to see a ticket not created by the very same user? For example, you are creating a request, but you cann...
Hello all,I created business rule type update.Then I updated record and my rule now create records on cmdb_rel_ci table and it continue.I cannot stop it and I dont know how.Would you please help me to cancell running rule/ script ? Records on cmdb_r...
We use ADFS to login to ServiceNow. We would like to redirect the user to out old CMS login page when the user clicks the logout. I have set the SSO "External logout redirect" to be the path for the login page. I added the login page to the pub...
One of my work instances, the input variable on the server script remains undefined instead of being updated to a catalog item sys id whenever the select picker changes value. The correct behavior should list the name of the catalog item below the se...
Hello, The following script has suddenly stopped performing as it should. The script excludes certain email addresses from the list, and filters out duplicates using ArrayUtil. It was working until recently, now it just simply does not add anyone to ...
In a Helsinki (I know, I know) demo instance, there's a metric definition to track Field State Definition for Incident State (metric_definition.sys_id=35f2b283c0a808ae000b7132cd0a4f55), then another to "clean up" when Active=False (metric_definition....
Hello experts,Actually I'm facing an issue in my scheduled import.For some reasons i need to run my transform map manually, when i proceed with that for a set of 20 user records i get as a resulat 20 records ignoredI want to force update of these rec...
Hello all,I just started to look into this but thought I'd throw it out there in case anyone else was having issues with this widget. On existing tickets, when you attach a file via the portal, it does not actually attach to the record. It does s...
I have 2 custom fields that I need to change from a string to HTML. However every time I attempt this I get the following error "Element is using storage alias. Cannot modify this element's type because it shares a storage alias:[task.u_test shar...
Hi all,**Some of the field names are different to defaults due to our build.I'm currently writing a script to auto fill a requestor (caller) field if an organisation (department/company?) is entered and there is only one user in that organisation.lon...
