I have a UI policy for one of the reference field. If the value of the reference field is "Other", then show/hide another field. In the UI policy, by default it takes the SysID for the value "Other" rather than the value itself. So everytime, I reloa...
We have implemented Password Reset. Part of the process is to ensure users have entered a secondary email address (custom field) in their profiles. I'm looking to create an email notification that will be sent when:Password Reset Enrollment Snapshot ...
Good morning. I'm successfully using XPATH to grab a single value from a node and place it into a scratchpad variable. However, when I try the same approach to getting multiple values, I'm getting an undefined value returned. I've read through ...
Hi All,I have a query :1. What is the functionality of made SLA.?However i understood something made SLA means if we resolve particular INC within time period the made SLA should be true else if SLA breached then made sla will be false.But we have fa...
Hi,I'm trying to use the new GlideModalForm API and I'm not sure exactly how to utilize the callback function. Here is my UI Action. Basically I need to open a form to create a new related record to my original table. Once I hit submit, I want th...
I'm attempting to access data which I've stored in an array of objects. If I attempt to access the data from within the evaluate tag, I am able to access it. However, when attempting to iterate through the array and retrieve the data from each object...
Hi everyone, As you know if you change your dashboard and then click the home icon in the navigation filter, it takes a user back to the last dashboard they were viewing.Is it possible to change this to a specific page for all users ?Thanks in advanc...
I need to get a date range between 6:30am yesterday and 6:30am today.I know I can do this:closed_atBETWEENjavascript:gs.dateGenerate('2016-11-01','06:30:00')@javascript:gs.dateGenerate('2016-11-02','06:30:00')But as you see I'm hard-coding the day/mo...
Hello friends, I'm trying to make a GET REST API call to my test developer ServiceNow instance to the incident table. The send is failing and I'm not getting a response back. Please find below my simple code. Can you please help me out what I'm...
HI All,I have a string which is supposed to be identified with /n for next line and set the value in Incident Description field accordingly.Example: This is servicenow new version release \n please go through wiki for more details \n Contact support ...
Hi everyone,I am trying to run a business script but for some reason, if I add an addQuery to the script, the script no longer runs--see line 2.var agg = new GlideAggregate('cmdb_ci_appl');agg.addQuery('sys_class_name', 'Application');agg.addAggregat...
Hi,I have create one variable set --- ABCOne catalog item --- XYZI have assigned variable set to catalog item.When I click on "Show xml" of catalog item I am not able to find variable set reference in xml. Can someone please help me with this How t...
I want the system to send email when contracts reach or over expiration condition , The email will notify everyone in group. For example , contract ends on 30/12/2017. For example , contract ends on 30/12/2017. Notification condition is 6 months ...
Hello Community friends,I have been very active on my instance (dev13049.service-now.com), In fact I have made some configurations changes yesterday evening also. However, I am getting the following error when I attempted to login today. Can anyone h...
Hi All,I need to pull records of RITM and TASK of logged in user's groups under 'My Groups Work' module. We have assignment group on Catalog task level and we are not mapping Task's Assignment Group to RITM's Assignment group. I can pull catalog task...
