Hi All I need to query data from import set table by using imporset number and data is imported in importset row? is it possiable? i write query like this iam unable to get data var import_set_gr = new GlideRecord ('sys_import_set'); im...
Hello, Can anyone pleae help me out how to set any ITIL User with Default View even though if user change the view later when they come back or refreshed it should be set to Default View. Ex: ITIL User opens list of open incidents & with the help...
I got one ticket where user faced one problem that he cannot able to see the change ticket. Even he is in additional contact. I have checked from the access end..... its fine there. Where i need to check so that he can able to see the ticket
Hi ServiceNow Gurus, How can I set a True/False field (checkbox) to true (checked) by default on load? Thank you very much. Carlo
Hi Everyone, our team is developing a widget with widget-form embedded in a modal. Our code for it so far looks like this: <div ng-if="!c.list[0]"> <p class="h3">Fill out this questionnaire</p> <button class="btn" ng-click="c.newEntry()"> ...
we need to query incident table using REST GET method which usually yields more than 10,000 records. but i can only get 10,000 max records. How could I get all records from my table ? I have to do it in 1 query. Firstly, is this Possible ? if so plea...
In my PowerShell Activity I have code like :In ecc queue I have error like : In my post processing currently i am handling failure and success like :"Activity Failure" I mentioning in catch in power shell script.My question is : how i can handle erro...
Is it possible to hide Templates based on, for example, the Status value on a Form? I have an Outage form where I only want the Templates to be selected on a new record when the Status is "Open". After submit, the Status auto-changes to "In Progr...
Hello, I am researching the pros and cons of the three products : Twilio | xMatter | PagerDuty to be able to implement in my organization.Looking for some suggestions and experiences to add to my research data. Thanks in advance.TwilioxMattersPagerDu...
REQUIREMENT: ITIL role users must only be able to see incidents assigned to groups they are member of AND that group's child groups unless the user is the caller and then they can see the incident. Assume a usergroup called Security with three child ...
Hi Community, I have included a "Wait for Condition" step in my workflow for Requested Items. Basically it waits until all catalog tasks have been closed and then it closes the RITM ticket. This includes Catalog Tasks created in the workflow and ...
I have an application table which consist of a Parent - Child relationship. I have two child tables which uses common field from the parent table..... I have a field A which I dynamically execute a script include base on a dependent field B. Now T...
Hi All, I have a requirement to create a new service portal for internal users. This is on a tight deadline. Due to this we want to just chow the backed 'incident' form for users to create new users. After go live we will create a better record pr...
Hi: I have the variable editor displayed on request items on the portal as such:As you can see the variable editor fields are editable. I need to make them read only after the request is submitted. I tried the following client script on Both UI Type ...
I need to re-send an approval email if it has not been approved/rejected after 24 hours.I have an approval notification that is sent when a record is inserted or updated. The notification is NOT triggered by an event. The problem is, I cannot fig...
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