Hello all,we have a requirement where a request a user placed request with 100 user.It needs be created 100 tickets.Is there any way to do it.Please help on this.I have enable property but still am not getting any thing.Thankssaranya
Hi Everyone, I have a knowledge base hierarchy that looks something like this:Benefits Medical Dental Life InsuranceI want to write a query where I filter the kb_category by the parent_id so that it returns all articles in the...
Hi,In tasks form view, I've related list of "Assets" for a particular user(Relationship). If there is an "asset item" then related list of "Assets" will show all assets assigned to that user, if there is no user assigned to that asset then whoever is...
My use case if that I need the same behavior that confirm() does on the client side but I would like it to look like the OOB glideModal confirms for delete for consistency. It seems excess though to me to have to create a UI page, and a SI (for t...
I have added the "has attachment" field to my Incident form, and created the BR (from the wiki) to update the field to "true" when an attachment is added to an incident. Although it works fine when I add an attachment to an Incident, I am having tw...
I want to hide the "edit"/pencil icon on a currency field in procurement. I find that when users edit the price using the edit button instead of just changing the value in the field, the price isn't triggering the client scripts or business rules to ...
Archive rule for closed alert is created, its running once in 1 hour, So that closed alerts are archived once in every hour,can we change the time interval, so that alerts can be archived in 15 mins ?
We already have a script that cache certain items on our CMS portal. I am going to design a UI Action (button) on sys_user form. Clicking this button should do the following and clear the portal cache for that particular user. The problem is that I a...
Is there a way to close a Task and end a workflow, and also close the Request Item? We have a Service Request for mobile email access. The workflow starts off with a Catalog Task. The Task is there in case the user has a question about our mobile e...
Hi Everyone,I need to get the text of <label> tag which has "for" attribute but doesn't have id. There are many other similar nodes, with only the "for" attribute differing.I have 2 radio buttons, when i click on the radio button, i am fetching the i...
Hello All,We have upgraded our instance to "Helsinki" and now we want to set tabbed forms and compact view to true for all users. I have checked under user preference for tabbed.forms and set the value as true however it's not reflecting. For com...
Hi everyone I have the following scenario: Tasks are created in a workflow and should be worked on by users who speak different languages. I need to translate the content of the short_description field into the different languages. I tried using Tran...
Is there an alternate for getUniqueValue() in service portal? I need to fetch sys_id of current record before it is saved to database. Is there a way to achieve this in service portal?
Hi Community,The ServiceNow Product documentation for the update function in a GlideRecord is as follows:As far as I can tell, the reason parameter doesn't seem to do anything despite the documentation.When I open up the audit history for an update w...
Asking the community for assistance on this one. For this integration to a 3rd party provider of computer equipment, I need to structure anoutbound POST REST message using nested objects and arrays (see the required JSON structure below). I've begun...
