Resolved! what are the ITVM and ITBM modules?
Guys can you share me details about ITBM and ITVM modules...
Forum Posts
parsing multiple objects in json response
am calling an external json service (nodeping) and am getting an array of my checks back in jsonI would like to be able to decode it and loop over my objects to see if I need to create any incidents from the responses and I have been looking for an e...
Approval notification to user RITM
I would like to send an e-mail to user requested an item from the Approval table, if the approval is rejected.I created an e-mail in Notification module and I set these parametres:Table: Approval;When to send:Inserted/updatedCondition: State is Rejec...
Resolved! How can I load some demo data for Incidents into my Jakarta instance ?*
How can I load some demo data for Incidents into my Jakarta instance ?*
Increase the length of the text for a checkbox
How can I increase the length of the text for a checkbox?I reviewed an article in the community that talked about increasing the length of the dictionary entry, but that didn't do anything unless I am missing something.Thanks,Karen
Using STARTSWITH operator in Business Rule scripting
Hi, i have the below script written for after insert business rule. The if condition checks are not working as expected.if(current.u_message, 'STARTSWITH', "The filesystem \"/var\" is full"){gs.addInfoMessage("file system");grInc.setValue("assignme...
Resolved! Hide button with onChange Client Script?
I have the below script that is currently not working. I need to hide the "Complete Task" button if the state changes to any of the following. "-940", "-941", "-942", "-943". Can someone help me correct this script?function onChange(){ //If the...
Resolved! How do i delete my filters I made available to everyone?
Someone made some filters available to everyone.Where do i go to see who made them and how do i remove them from public view?thanksTony
Encoded Query not working when it contains non-URL Safe characters
Trying to query SN table via REST API and discovered that when I pass in a sysparm_query that contains non-URL Safe special characters, matching records are not returned.Query Example:"u_tag_source=Hosting^u_key=!@#$%^&*() A tag"When I try to do the ...
Resolved! Issue with Edit Button in a related list
Hi all,we have an issue with the Edit Button in a Related List.First of all, I have to describe you the situation as it is.We have two custom tables, table Component and table Blueprint. In the form of the Component we have a List Field with the blue...
Resolved! Pulling variables from a request item into a catalog task using a script
I'm running a workflow which generates a task based on the entries on a table using a script.This workflow is referenced by a request item with a series of variables entered on it.I would like a way to pull the variables from the request item and mak...
Resolved! Scoped Application - Access to Configure Choices
I've created a new scoped app for our finance team that seems to be working as intended however it's still in UAT.One problem I can't solve and have been investigating for a while is that a user who has administrative rights to the application throug...
can someone explain the concept of skipped records after upgrade
We have the upgrade done to jakarta from helsinki.There are 692 skipped records.For incident there are 71 and many more...i am unable to understand how should i do the evaluation and how the records are connected.can someone help me in doing that.Reg...
Best practice for inbound emails - how do you do it?
Hello everyone,I would like to hear how do you deal with reply emails in your instance. As you know, there is an issue with pointing the system to the correct record. A Good example would be :1. I send email, to ServiceNow mailbox, but several other ...
Using \$cookies with Service Portal Widgets
I have created a Service Portal Widget that I use to lookup an item. I then set this to a cookie in AngularJS using$cookies.put('mycookie', 'myvalue');I am hoping to use this cookie in various other widgets during a session on the Service Portal.The ...
