I have a System Definition > Scheduled job of a scheduled script execution that was set to run once. Where can I go to verify that it did indeed run? Is there something in the event registry that will tell me? It was quite basic and I had no gs.print...
When we open a new incident, the phone number is auto-populating based on the Caller as it should. I need to figure out why the Company field is not auto-populating.I see from the dictionary that the phone number field is coming from the User[sys_u...
Hi All ,When associating records in a Related List through the slus hbucket (i.e. clicking the "Edit...") button, how do we apply a reference qualifier on the list of possible selections based on values of the current record?1. I have created a Advan...
The "State field is not updated when all RITM are closed and completed for the Request . The Request itself is "Closed Completed" and not active anymore but the State field isn't. I am thinking about writing a Business Rule. It is the right approach?...
@Where is the Single Sign-On script located that uses the Customization Properties for Single Sign-on form?This form has input fields for HTTP Header Name and ServiceNow field name to match against the incoming header.I am aware of the External Authe...
Using the UI Action of "Create Incident" I'm trying to add a script so that it will log the incident number into the work notes fromthe previous incident. I've tried all different scripts and nothing is working for me. Here is the current script ...
Hi All,I cant see 'Insert a new Row' option on the ACL form.I have security_admin role etc..ThanksYogish
Is there an easy way to give a basic user access to only the report application? They will only need to see tickets off incident table. I could give them ITIL role but then they will have Incident Application which I don't want these users to have. I...
Hello all,On our Purchase Order table(proc_po), we will be creating PO's for service provisions (not physical products), and these will be charged on a per month basis.We have been asked to create PO Line Items (on the table 'proc_po_line_items') bas...
Hi all,is it possible to generate HTML code via Client script and use it as HTML?e.g.-------------------------------------------------------------------------HTML:<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xm...
Hi,I have been trying to auto populate description value from a Change Request to Change Task. Not having any luck Been trying to use Business Rules.At present, we have a standard change template that has change tasks automatically populated through...
I have an Assignment Group and Assigned to fields on an UI Page. I want to filter the Assigned To list by "active=true^roles=itil" and the Assignment Group. I don't know how to do this, and there isn't much documentation. Any ideas?I tried adding "'Q...
I'm trying to create a UI Page to display some information off the group form. However when I try to split a line using a <br/> tag, when it renders it is duplicated. UI Page Code:<j2:while test="$[groups.next()]"> <tr> <td>$[groups.name]</t...
Hello all, So I am creating a UI page that requires a select box to become populated with values that are stored inside a custom table. The custom table has a column that contains a 'choices field' with several different choices. I a...
I thought this would be easier in some way but I think it's more complex than I thought.I have a custom table that has rows of business units associated to employees via employee IDs. I need to be able to filter all the results in a look up select bo...
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