Resolved! Bomgar Not Working
Hi Team,The bomgar session key ui action is visible on incident form but when clicked on it , its not working.What can be done , from which side the issue can be??
Forum Posts
Service Now Developer real time interview Questions and answers
Dear all,What are Development challenges and Real time issues in Service Now Platform.Service Now developer Interview Questions and answers for Experienced Professionals .RegardsAdinarayana
Hi, I am trying to get manager's name from user record using the Script Include, but it is resulting in undefined value. If I try fields that are not referenced field on user table, It is working perfectly fine.
I need to know how to dot walk to referenced fields*****SCRIPT*****var AutoPopMan = Class.create();AutoPopMan.prototype = Object.extendsObject(AbstractAjaxProcessor, { managerFunction: function() { var id = this.getParameter('sysp...
What is meant by star-dot-star (*.* ACL) ACL
What is meant by star-dot-star(*.*) ACL What is the difference between Basic MID server and DCP MID serverRegardsRajani
Resolved! Can we raise RITM without REQ?
I Want to raise a RITM without raising an REQ, Is it good practice or not? And Can we do that or not?
Resolved! SLA Cancel Condition not working
I was really excited to see the option of "Cancel Condition" on SLA's in Helsinki and beyond. I rushed Istanbul into our Dev environment so I could start testing. By controlling when the SLA cancels, we no longer have to make sure the Start Condition...
Resolved! Database view issue: left join of kb_knowledge with m2m_kb_task
Hi All,I would like to left join kb_knowledge table with m2m_kb_task so that I can get articles that do not attached to task as well as articles that were attached to task.Currently, m2m_kb_task provides articles info. that only attached to tasks, Bu...
Change Management Collision Detector
Hello,I have a requirement as below.OOB Collision Detector can check the conflicts in CI field and Affected CI's (task_ci) related list of change record. I want extend this and check the conflicts in Impacted CI's(task_cmdb_ci_service) also.If it can...
"Comment cannot be viewed by technicians until work begins on the Requested Item"
I'm getting the above exception whenever I try to use my checkout cart: "Comment cannot be viewed by technicians until work begins on the Requested Item" I'm using a default workflow, so i'm not sure why this is showing and I'd prefer it not to s...
Resolved! show problem from the ptask
Manually creating PTASKs from a problem there is a field showing the problem this was generated from, I was surprised that this did not get automatically populated since its just sent me from there and the ptasks are all listed as related lists under...
Group UI Actions in the Form context menu
Is there any way I can group the UI actions I have created and placed in the Form context menu? Like the Groups Configure, Templates, Export, View and History.I want to place my Ui Actions Create Change, Relate Incidents and Relate CI into one new gr...
Email KB Article
Hi all,I am looking for a way to email a link to a KB Article. I know there is already an "email" option within the OOB options, but we require the email to send from the users Outlook rather than from within ServiceNow. I would prefer to have a "but...
Resolved! URL Length Limitation in Menu Item(Istanbul)
I m trying to add the itss URL (catalog item) to the menu item.. But the URL is getting cut off due to the limit in the length.Here are the options which i chose for Menu itemRedirectTo --> Specified URLURL --> Provided the ITSS url but its getting c...
Resolved! client script and ajax call
HI,Im trying to get display value of a reference field. I know of the method g_form.getDisplayBox(), but I am trying to do it from ajax call.I am only able to get the sys id of the reference field.I tried the following but no luck.Client side:ga.addP...
Resolved! XMLHelper in GlideAjax
Hello everyone,I am aware of how to use GlideAjax to return JSON, but for my own knowledge I am working on building out the same scripts just returning XML strings. In my client script I need to convert that string to an object so that I can perfor...
