Hello, We added two custom workflow states for our Knowledge KCS implementation. The custom workflow states are "Work in Progress" and "Draft"; however, when end-users view KB's in these states they cannot add comments to the KB. Only KB's in state o...
Hi AllI'm trying to write a UI page to do a glide query with a 'greater than' or 'less than' operator but the xml doesn't like it !How do i do ..... gr.addQuery("priority", ">", "3");or ...gr.addQuery("priority", "<", "3");I'll also need to run queri...
In Service Catalog > record producer page, Image/Icon need to be added on the top of the page.But the image is coming on side of the page and not on the top of the header.Any idea how to do this?
Hi,I want to show error message when my caller_id and short_description is empty but here my api is running and creating incident in all the cases(function process(/*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var body = request.body....
We are using the following code in a business rule:GlideMobileExtensions.getDeviceType()It shows what device type is being used, and in our BR we are setting a delivery address to be the 'requested for' if a mobile is used.We have seen that intermitt...
Hi All,We have a requirement to send SMS alerts to the Users for the priority based Incidents. My question here is, how to send SMS to the users from Service now.I have installed Notify plugin but it is asking for Twilio credentials (which is a pai...
Clicking on the record below opens it in the same frame/window.I need it open in a new Tab. CTRL+Click does work but it would be great if we could get it on a click.Thank you,Yogesh
Hi!I have set up a m2m relationship with two tables and it works like its supposed to, but I would like to populate a variable based on which record the 'child' has been attached to. For example, lets say I have a table called u_colors and my second ...
I want to create a metric on task_sla table. This table contains has_breached field. When ever that field is true, I want to capture the assignment group at that particular time when the SLA is breached.I have created a metric on Task_sla table and s...
I m working on Service catalog. I have multiple container start and each has a bunch of controls which are mandatory. I have drop down and which has multiple request types. On select of one request type, i show the particular set of container start a...
Server side script to retrieve user Id, user email address,User's manager's name from the watch list in the incident table.
Hi Guys,I am trying to retrieve the current session's Domain using a server side scoped application script. Using the 'gs.getUser().getDomainID() ' function gives the following error-'Cannot find function getDomainID in object com.glide.scrip...
Greetings,Is it possible to export data to MID server from script? It's possible with export sets, but I would like to create a form to our Service Portal and on submit save the form data to a table as well as export the data to a location on our mid...
I am nearly complete with a new application in Fuji.I have two custom tables that are extended from task "x_myscp_loaner_res_loaner_reservation" and "x_myscp_loaner_res_loaner_res_task".The first table "Loaner Reservation" has a workflow which respon...
I'm trying to use the ServiceNow API to get the system id for a particular support group. I would like to pass in the support group's name, like "Service Desk" and have the API return the support group's system ID.Is this possible?
