When a user first logs into ServiceNow, they are assigned to a node. What is the logic for this assignment to a node? Is it round robin? Or does it assign the user to the least busiest node? Or some other logic?
I have a custom table within an application that extends the Task table. There is an ACL that restricts write access to a specific role, all users have have write access when tested via impersonation. I've attempted to debug this and got even more co...
Our instance has gone live to our company about 4 months ago. When we set up our groups in AD our NOC named our groups with their standards. These standards included prefix that is confusing end users when viewing reports and selecting groups from re...
I've got a somewhat interesting issue that has come up. We have retired (deactivated) many catalog items and users cannot access them from the portal or service catalog which is as expected. The issue we are having is that some people bookmark a cata...
var ci = current.variables.cmdb_ci.getDisplayValue();gs.log('CI' + ci);if(ci){var techSupport = ci.support_group;gs.log('This is the support group' + techSupport);task.assignment_group = techSupport;}else {task.assignment_group = '9d7cbca24fb271007a9...
Hello,We have a new requirement to expand or allow search feature in Service Portal to search for user profile to see bios in the org chart. Looking for some help as I am new to service portal.Thank you.Edwin
Quick scripting question as I'm not entirely experienced with my while loops. This a before insert/update BR:(function executeRule(current, previous /*null when async*/) {var person = current.u_person;var mgr = person;while(mgr.manager != 'af7ef72a89...
I have a business rule :Runes Before Insert & Update with no additional condition.I have a field called eventmessage (Choice type) on the form (its referred to in the script below).I select a dropdown value from eventmessage field and save the form.O...
Hello All,Apart from restricting the list edit using below methods:Personalize list , Context menu - List Edit, ACLCan List Edit be restricted using client script?If yes, using which function? OnCell Edit?Can you show a piece of code that makes it po...
Hello All,Can some one suggest how can implement below changes.1. Amend the existing Standard, Expedite, and Normal change to insert a decision box immediately prior to implementation status to check a table that lists our freeze period dates ranges2...
Hi All,I have a requirment like..Once the Updateset is made to Complete in Dev Enviroment. It should move to Test and commit all the changes if there is no collisions? Is it possible to do? If so how can i achive this?Note: I have Remote Updateset mo...
how to revert the changes done through Transform map
Hello all,On Table 'proc_po' we have a requirement to populate a reference field 'u_final_category_detail' which references the table 'u_final_category_detail'.Table 'proc_po' also has the reference field 'u_cost_center', which references the table '...
Hi All,I'm facing issue with the Notification. I'm triggering the notification using the event. The event is generated through workflow. Event Param 1 contains Email ID. I can see the params in the event logs but, no luck with the notification. Che...
I'm trying to set the email notification subject to a requested item number. I can't use just ${number} in the subject field since it pulls the REQ number. What would I need to put after the RITM: to successfully pull the RITM number into the subject...
