Resolved! How to disable save option in form context menu
How to disable save option in form context menuUser is not having change co-coordinator role, still he is able to save from form context menu.
Forum Posts
multiple records update on setWorkflow(false)
Hi i am trying to update multiple ritm records through workflow. i am using the below code.var req = current.request; var gr = new GlideRecord('sc_req_item'); gr.addQuery('request',req); gr.orderBy('number'); gr.query(); while(gr.next()){ ...
Resolved! Reference Field Preview
We have a reference variable on a catalog item that points to "task" but is filtered to Incident and Change only. When we preview a record by hovering over the "i" icon, it only displays two fields for Change (see attached). We have already defin...
how to change the scope of an application
Hello Team,Can someone suggest me how to change the scope of an application to global..I tried elevating the previlages but it dint work.Thanks & Regards,Shankar Kalluri.
How workflow is getting attached with Change
Hi All,In my instance,On the Change form, we have a Request Approval button to change the Approval status from "Not Yet Requested" to "Requested".Only if the Change's approval state is "Not Requested" then this button will be visible.When user hits t...
Resolved! UI Script and DOM
I'm trying to test a simple UI Script, but feel kind of lost - it's not working.. The idea is very simple - I want to make "Homepage" menu item under Self-Service red. I know the element id, but script is not working... I even added addLoadEvent func...
Set Domain of a record in UI Action
HiI am creating a Demand record from Problem on click of an UI Action. The issue is the resulting demand record is created in the default domain always, where as i want it to be created in the customer domain. In the script i have something like ...d...
Resolved! Combine ServiceNow Table: asmt_metric_result and asmt_assessment_instance
Hi Guys,Happy Holidays!I would like to seek your assistance in helping me combine the two mentioned tables.asmt_metric_resultasmt_assessment_instanceThe WHERE clause that I'm using is ai_number = mr_instance. There's no error in this WHERE clause h...
Resolved! Changing Jelly CSS
How can I change the padding and width of the ServiceNow fields below:I would like to increase or decrease the reference fields width and pad between each. <table> <p>When a user account is locked, follow KB Article: 402546<br />Please verify the ...
How can I have help text on the change request form field ?
Hi All,I'm trying to have help text on the field of change request from. I tried navigating to field-->Right click--> Configure label--> Help.Below is the screenshot:Is there any property which has to be enabled to get help text on the field, the way...
Resolved! Get record on a Service Portal Widget via client script
Hello,I am new to SN and have been trying to get a GlideRecord to display as an alert using an HTML Widget on a Service Portal widget.I was successfully able to load the record, but I get an error message on my console that tells me that I need to us...
Objects of client script
Hi,I want to know what are different objects of client script?
Need a Separator on between two context menus on Incident form.
I need a separator between two form context menus on Incident.The OOB UI Context Menu do not serve my purpose as it only helps to create a List Separator.Anyone done this before ? Thanks in advance !!
Resolved! Special characters from inbound email
Hello,I was wondering if anyone has had any issues with special characters not showing properly when receiving an email. we set the values of some fields on forms with info from the email and it shows like this:Thanks for any input,Alex
