Hello EveryOne,
I wanted to show the name of user in "Activity" when he have sent the email from the mail icon in the header.
Basically, today, when someone sent the email, we are not able to know dit it. I've tried to personalize by adding 'Created by' field, but it did not work.
I tried the script from this link, but it does not work ; http://www.servicenowelite.com/blog/2014/3/6/log-attachment-changes-in-activities
Is it possible to have this section ? If you have advice, i am more than interested and any assistance appreciated.
Kind regards,
ZA
I solved it,
I put 'sys_created_by' into subject filed and it appears in the first row as wanted.
Thank you very much for all your help
Thank you again
Kind Regards,
ZA
Navigate to System Policy > Client Templates. Find the email template for the table you are sending it from. Insert the following in the from field to display to users who the email is from:
This will show in the activity who the email is from as well as in the users inbox when they receive the email.
Hi Mr Tony,
Thank you for your reply, I tested the script below with incident table but It did not collect the name.
Please the screeshots below :
Perhaps, I missed something here.
Kind regards
ZA
Hello,
Not really because it changes the adress email put into "From". We want to keep it, but we want the user's name in the first row (just below 'activity' (see first picture)) like {2015-08-03 13:16:25 REQ0010913 - USERNAME - Email sent }
Kind regards
ZA
