HelloI have a piece of workflow running off sc_req_item which isn't supposed to be running approvals, instead, this one is creating a whole bunch of tasks.Right now, the workflow has 5 stages: Waiting for Approval, Fulfillment, Delivery, Request Comp...
Hi AllI would like to know how to trigger a business rule from a scheduled jobi have a business rule which triggers email notifications on knowledge expirationit says ( in the comment ) its triggered from a schedules job but am not able to figure out...
Hi All,Is it possible to get the current datetime in UTC?I have a scenario where I have to find the difference a datetime value from my custom table field(this value is in UTC) and the current datetime. i want to make sure that the current datetime i...
When an incident has more than one customer involved, each person that is replying to the emails is having a ticket created. Need to know the rule that is updating incidents when emails come in and figure out why they are creating new incidents ins...
I am trying to fire an event from a workflow that is running for Incident SLAs. This workflow is running on the task_sla table. I need to be able to fire an event for the task_sla.task (always incident in this case) that will trigger a notification o...
Any one has any idea about the 800 Error Code in Transform Maps?I get this error while running the Transform Maps in Import Sets application?
Greetings!How should I be encoding Ampersand (&) in my parameters when using the REST API?I'm using Perl to make a call ... and it is failing due to the Ampersand (&). In the code sample below, I want query Department=Development & Architecture.$clie...
Hello all,I'm currently working on a script to count the number of tasks assigned to "My Group" based on my groups work. I just need to get a count of the number of tasks and nothing else. I've tried a couple of different things, but this is where th...
Hi all,Have a onLoad client script that sets a couple of fields to empty on the incident form. It works fine for normal text fields but when I use it to set a list field i.e watch_list to empty/blank/null then when the form loads and you don't make a...
Does anyone know how to move a incident from a hold or waiting for user into to active again once the user has responed back to the incident. is there a setting in service-now where this property exist or does it need to be created from scratch.
Hello,Is there a way to set a timeout with the JDBC/SQLServer data source import? I have a query that seems to take about 5 minutes when run normally, and seems to exceed some sort of timeout threshold within Service-now. Is that a data source config...
Hi guys,I have a question related to "integration user" in an application. In General Check Point section, it mentioned "You should include a dedicated integration user (not "admin") that external systems will use to integrate with the ServiceNow ins...
I have a special requirement to forward an email and place a specific keyword in the subject line to perform an inbound action (create a record in target table xxx) and then stop processing. The inbound action works fine and stops processing unles...
Hi All,There are CI A,B,C & D with below relationship.I have to write a function in such a way that if I give ci D than function should return a result as array or all the ci (A,B,C,D).
Hello everyone!I'm using List collector variable in my SR. When we click on any item which appears in the left hand of slush busket, then below the sluckbucket the details of selected item appears. I don't want the below details.How to remove the d...
