Hey Folks,I'm trying to parse through text and get values to use within a script.Since this is very confusing i'm asking to see if any of you scripting masters can do this, or point me in the correct direction.We are automatically deactivating itil u...
I'm trying to build a record producer that uses the js function Date().getTimezoneOffset() to detect the timezone of the client regardless of their timezone preferences and apply it to their date fields they are entering. I can get the offset just ...
We have a team that is changing its name so we'd like to change the name of their UI form view. I went to System UI > Views and changed the Name and Title of the view in question, which seemed to work, but then when I go back to any of the forms that...
I am setting up our portal. Out of the box when I use the My Requests widget the links rendered take a user to the summary page. For Incidents I configured the Simple List widget the same way SN has theirs configured in the sample portal. In their po...
Hi everyone, within the form I created I have a date field called "Expected Completion Date". Whenever the value of the field changes to any other value I would like the next field "Expected Completion Date Change Reason" to become a required field. ...
Hi,I have a custom table say for example custom_donors (and its default role custom_donoros_user) and its has fields likecustom_donors.name1custom_donors.name2these fields are actually reference fields of sys_user table. I have created a report "My D...
Hi,We are having a scheduled import for our user table and for some reason I needs to manually run the scheduled import. After running the scheduled import and checked import set progress, many of the records were ignored with the comments "no fiel...
Hello,we have a survey that we present to the user in an iFrame on one of our CMS sites.We have entered a 'Redirect URL' on the survey definition so that, on submission of the survey, the user is redirected to a 'thank you' page via the processor scr...
I know. I know. We don't do that. However . . .We have just jumped from Dublin to Geneva and all our users are crying about the tiny text boxes in the work_notes / comments fields. And since the white space is never going to be used b...
hiI have a string that contains a backslash.I want the substring after backslash. How can i get it?I tried substring function but its not working.PLease help me out.example if the string is "first\last" I want to store 'last' in a variable.
var gr = new GlideRecord('incident');gr.initialize();gr.short_description='Ticket Account' ;gr.caller_id=workflow.scratchpad.userFullName;gr.location=workflow.scratchpad.userLocation;gr.work_notes='This is a high-priority incident.' ;gr.insert();gs.a...
Hello Experts,I am trying to restrict the values of a choice field based on its current value. I understand we can use "Dependent Field" to restrict the values of based on the values of the other field but what I am trying to do here is little diff...
Hi All,I am trying to populate value into a ui_reference field in my UI Page for service catalog.Below is the code on UI page:<g2:ui_reference name="u_exec_leadership_team" table="sys_user" value="$[test]" displayvalue="$[name]" onchange="setCartValu...
Hello,I have been given a fairly comprehensive set of workflows for CHG tickets and one of the things that the team would like is to use the CTASK state to update the final state of the CHG request for routine changes. Basically,If 1 or more CTASKS a...
I have a question about Attachments in a Email Notification.In the configuration in a Email Notification (Advanced view) there is a checkbox where you can send all attachments on a record attached to the Notification.But we don't want to send all att...
