I have a weird situation.I have a client script UI Action 'Re-open Incident' visible for closed incidents.When pressed, the user is prompted to enter a comment and a field message tells the user to 'Please enter a comment when reopening an Incident a...
Can anyone shed some light on the proper syntax to read the results of the gs.sql command into a GlideRecord or variable?It seems "gs.sql" is a secret feature, Googling it turned up only a few pages, with no examples of capturing the results inside a...
We are creating sctasks, in a workflow that is not driven by a Service Catalog Item, for our Support Desk. The workflow is not tied to the Tasks table. Is it possible to use a Run Script activity to dynamically create a Request and an associated RITM...
I am trying to hide the submit button on a record producer and I have found several of the various solutions and they do not seem to be working. I found two different pieces of code and when I add alert statements to the code to see the values, bot...
The Create New link at left-side menu worked before. What are the possible reasons? Thanks
I'm trying to figure out if there is a way for our Incident Managers to manually trigger "dynamically created" notifications that they can edit. Right now it seems like there are only two ways to notify "interested parties" on a ticket- automatical...
We are having a problem with users emailing the service-now mailbox instead of the Service Desk. We would like to change our inbound email rules so that if no matches are found the last action is to trigger a reply email to the sender indicating that...
I've implemented the "Has Attachment" business rule on the task table, which works great. Does anyone know if there is a way to run the rule (or modify it) to run against existing records that may have an attachment and update the flag?http://wiki.se...
I am trying to identify how I can remove some links from a list view but leave others. I found this wiki article, http://wiki.service-now.com/index.php?title=Personalizing_Lists. This article only describes how to change the "Link Roles". If I do tha...
I want to schedule report which should run daily and creates list of those articles which are going to expire within 30 days.
I want to add an image at the end of the short description of incident form similar to the "bulb" image.Is there a way to do this?Please suggest if any.Thank youVidyasagar
In our change request form there are two glide list fields added for a list of approvers and a list of approval groups. When approval is requested the workflow sends approval requests to everyone in the list of approvers and approval groups. It requi...
I just finished development on a custom dialog window, and I'm having trouble with where it's going after the user clicks 'Ok' on the dialog window. The dialog window pops up from a UI Action from a Form Link. If they click cancel, it closes witho...
I have tried several ways to compare 2 currency fields and can't get it to work - this is what I currently have in place within a client script: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue ==...
I am attempting to import a big list of relationships into cmdb_rel_ci using an Import Set. When I define my Transform Map I create a relationship between a hostname in the import table and the target "child" which is a reference table. I have experi...
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