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Hi, i used below script( code) to hide the variable in request item, but the request item form is getting long time to load because this script use (DOM Approach). it will check each and every variable in the form. So, how to optimise this code to re...
Per the wiki: "The email client uses its own email templates to define default values for fields. You can create a different template for each table that uses the email client. "Is it possible to add conditional logic to the template? Creating a new ...
I have a before business rule that populates a field on the incident table with a value anytime the field is left blank and the user saves or inserts. It only seems to run one time, the first time a user clicks save. I've checked the condition and th...
I'm familiar with the use of gs.getSession().getStack().pop() to remove the last URL on the stack; unfortunately, that only works after the URL you want to remove has been added. What I want to do is prevent a particular form from adding itself to th...
Hi @ all,i need a client script (onchange) to manipulate a textfield ('name'). To read the value of a textfield ('city') is no problem, but how can i do this with my choice list? I need the actual selected value (or label) of the choice list.Thank yo...
Hi , I have added a new button on the form and its corresponding action. works good. I need to make it appear active conditionally on the form but not hide it. Just to make it disabled when the condition does not meet and not completely hide. Instead...
I have business rules that use gs.addInfoMessageto present on-screen messages for debugging purposes. I want to include the name of the business rule that's executing the gs.addInfoMessage methods within the messages themselves. Obviously I can just...
Hi,Is there a way to change the "Message Text" in the email client to be HTML when composing an email?When sending an email from an incident, it is stripping out the line breaks when it is received even though in the Mail logs it shows fine.I have te...
I'm trying script: http://wiki.servicenow.com/index.php?title=Importing_Data_Using_Import_Sets#Perl_ExampleCommand I run: uploadafile.pl --url="https://demo00.service-now.com/sys_import.do?sysparm_import_set_tablename=test_import&sysparm_transform_af...
I may be missing something completely simple, but need to ask anyways. Is there a way to delete a link off of a tool step in the Workflow Editor. I have a step that is linked to two different steps. It only needs to be link to one of them and for the...
Hi, I'm having a litt trouble with notifications being fired from business rules and events. I have a table inherited from the incident table, which when the business rule incident events (running from incident table) and the new business rule CCID i...
I'd like to get projects and tasks into service-now. Since I can't find a public API to automate this, how would I do this ?The source data comes from various systems which are all flexible in terms of formatting the data in any way so that service-n...
What's the easiest way to build a filter from an array? Right now I have a list of sys_ids in an array and I need to build a query of OR for my list collector so if the sys_id matches ANY of the ones in my array it shows it.I looked at array.join but...
Hi -I am tyring to a hint to one of my fields, which has a two part name - and I keep ketting an error message. Hint will not save because the label description is trying to save the field name as a script and that keeps giving an error.Does anyone h...
Hi,I am making an onSubmit Script that will warn the submitter if the ticket contains the word "child".Below is my script.. But it doesn't work.. Please help which operator/ script should I use that will search if there is a "child" on the short desc...
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