I've created a string field on the customer_account table called domain. I had to create it under the Customer Service Application. I want to create a UI Policy that makes it mandatory if a specific value on another field is selected. I have to creat...
I am trying to create a automatic state transition from Implement to Review when the planned end date on a change request is now or in the past. I am doing this using a transition script as this seemed like the obvious option and using this code, but...
Hi I was just curious to know how to edit the tasks in compliance workspace such that the selected record displays next to 'My items' So for example, if I open the first issue, it should open next to 'My items' . Something similar to 'Service Operati...
Hi, I have a requirement to allow end users the ability to view their departments incidents and requests on the Service Portal. These users have no roles in the system. I was able to figure out the incidents side of this requirement, however I am una...
When using reply/reply all & forward feature from activity stream, how to change the Reply to value from IT Service Desk to People Connect. I have a requirement in HRSD where I have to make the email reply go to People Connect instead of IT service d...
Hi All,URGENT HELP NEEDED : The requirement is to have field called Affected locations(LIst/String type) in incident form It should store the affected location's country data (country field is string type) when we add affected location in the related...
Hello,I'm working on progress bar component using UI Builder.My container is defined in Repeater.My concern is - I want to change the progress bar colors based on conditions. For eg: If value >= 50, 1st bar should be green and so on.How can I achieve...
Hi All, One end user is try to raise one request. In that request attachment is mandatory attachment icon is visible but when they try to add attachment after upload open attachment is not coming. But remaining all end user are able to attach the doc...
There are two related lists, A and B, linked to one of the table records. List A serves as the parent table for List B and should not display any records from List B. To implement a fixed filter on List A that users cannot modify, you need to establi...
What is the architecture of ServiceNow .
Hi Team, I have a requirement to send notification whenever a unscheduled change happens on CI. Below is the scenario : whenever I am change a CPU count(field on server) on a CI and it is outside the change window, this should trigger a notification....
We are facing this weird issue, catalog items are not visible to the "Availability Criteria" users after adding service offerings. Does anybody know abt it? Is it a Known issue?
How can we create a report on how much time taken to resolve an incident once/after assigned to analyst
Hi All,I have missed capturing all the updates while creating Workflow. Now I need to capture entire Workflow in an update set. Can any one suggest how to capture entire workflow in Update Set. TIA
