Hi everyone,I have a requirement involving a Transform Map where I need to set a field value based on whether a record is inserted or updated.Here’s the scenario: I’m loading incident data from Excel. The file can contain both existing and new incide...
I want to show a single record producer as promoted in Virtual Agent chat, is there any OOB way to do this or need to create a new topic?
There is a flow that exists in both instances, and their sys_ids are the same. Once changes are made to the flow in the development instance and an attempt is made to move it to the test instance, after deploying, I receive an error message stating t...
in my office service now itsm environment, a user who wants to connect gitlab to servicenow needs a task_editor role. does he need a license for this? i am saying does adding the user with task_editor role requires license?
How to create a decision table and how to encapsulate the if-else with this?
Is it possible to change the "Column label" and "Column name" of an existing table in ServiceNow (a table that has not been extended)? For example, I want to change the "Column label" and "Column name" of the "purchase_date" field in the table [cmdb_...
Zurich Patch 1 Hotfix 1 Can this popup be modified? We are looking to remove some tables from the list and change the order in which the tables are listed.Is it possible to do that? If so, where would those changes be made? Thank you!
Here's the setup:- Legacy app (non-ServiceNow)- New shiny (ServiceNow scoped app) Legacy app tracks Projects. The app stores activities : comments, state changes {Design, Design Approved, etc.}, Sign-offs, in separate tables. There are a large number...
i am probably overthinking this.As a manager, I need to make sure all my users have time cards submitted every week. I need a report that just shows users on my team who have time cards either NOT created for any week this year OR where the time card...
I am trying to set up a chart to show us the task SLAs for Ritms with tasks assigned to your groups (or selected groups).I have set up a Sys_relationship record which works in the related items lists from the task SLA (Task SLA.task = task.parent).Wh...
HI Team we have requirment that when ever SLA reached 90% for Service Request email should trigger . for this we have configured flow . i have stucked in the notiication part I need like this this is notificatio i configured on ritm table whil...
Im familiar with flows but I have just tried to do my first subflow but I dont understand how to use the variables from my main flow in the subflow. I need the users name from the main flow but not sure how to set the input correctly
I build a REST API to JIRA in custom action, I receive a status code 200 but I don't receive the ResponseBody.
We have a requirement for the Suggested Relationships' in Relationship Editor: We would like to stop users from creating CI relationships based on the criteria in the following business rule: Is there a way that the relationship editor can be updated...
Hey community, I'm facing issues with accessing Zero Trust. Would appreaciate debug tips
