Benefits of Leveraging ServiceNow's Incident Management and Problem Management

[MiY]

What are the benefits and effects of using ServiceNow's Incident and Problem Management to manage the failure information that was previously managed in Excel?
For example, please tell us specifically what you can do with ServiceNow that you could not do with Excel.
Thank you in advance.

[Dr Atul G- LNG]

Hi @MiY 

1. Linking of  Inc - Problem - change in One record.

2. Linked Many Inc to prb and track

3.  Multiple type of task available in Prb Like RCA / General

4. Easy to communicate Fix/ WA on single click.

5. Reporting with combination of SLA / Task/ Linked Record and much more

[MiY]

Hi @Dr Atul G- LNG 

Thank you for your response.
I would like to know if you have any specific examples.

[Dr Atul G- LNG]

HI @MiY 

https://youtu.be/UOLFZ1X9I3k

This video will help you .

Like :

Link IPC at one place

Much more at related list

and much more and more. 

[AndersBGS]

Hi @MiY ,

You could name workflows, collaboration, automation, share information etc.... There are so many benefits that only the imagination set the boundaries. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders