Best approach for notification translation

[Abdul Azeem]

Hi Experts,

I have a use case to send notification in user preferred language.  

We have 11 languages and 7 types of scenarios for notification. So, for language Chinese and Scenario 1 I want to send the notification in that language with specific notification content based on scenario. It means we have 77 different notifications. So, I want to make solution simple and easy to implement.

This notification have some content with " Please CLICK HERE to reopen INCXXXXXXX".

The text CLICK HERE should be hyperlink and should reopen the incident. 

Any suggestions are appreciated. Thanks in advance.

[Ankur Bawiskar]

@Abdul Azeem  

If you don't use that OOTB free plugin then you will have to create notifications in particular language and based on the recipients language you trigger the correct language email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abdul Azeem]

Hi @Ankur Bawiskar 

In our case we have IVR integration setup for password reset. If user select 1 for password reset then he will be presented with some options like press 1 for OKTA locked out, press 2 for AD locked out, etc.

So we receive this as a request payload in SN and based on that we need to trigger the notification.

For example user selected password reset and language as Japanese and issue as OKTA locked out then one specific notification should trigger in that mentioned language.

Is that fully possible via these plugins ?

Thanks.

[Ankur Bawiskar]

@Abdul Azeem  

Please check the plugins and see if any such limitations exists or not

If my response helped please mark it correct and close the thread so that it benefits future readers.