Bring manual Email option in RITM and SCTASK)

[Tharun15]

In incident form, we have option to send manual E-mail notification; How can we get this feature in RITM and Catalog Task?

[Tharun15]

Thanks You much Ashutosh 

Thanks,

Kumar.

[Ashutosh Munot1]

Close the thread.

Thanks,

Ashutosh Munot

[Tharun15]

Hi Ashutosh,

by default To email address is empty. how bring the email by default request for(email). please find the above same as that and please find below 

 

this is available in the incident default email address is coming but we need to same inth RITM and SCtask 

 

thanks 

kumar

[Ashutosh Munot1]

HI,

For this you will have to create client template for RITM and TASK Table.

When you create Client template then you can add caller field to To field in client template.

Check this link:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/reference/r_CustomizeTheEmailClient.html

Thanks,

Ashutosh Munot

[Ashutosh Munot1]

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/task/t_CreateAnEmailClientTemplate.html