Business Rule Condition not working

[m_m]

The following condition works when the assignment group value selected from the assignment_group drop down list is 'Maintenace':

current.assignment_group.changes() && current.assignment_group.getDisplayValue() == 'Maintenance'

However, this condition does not work when the same 'Maintenance' value is autopopulated via an assignment rule

Further, this condition was used in replacement for my original condition (!current.assignment_group.nil() && current.assignment_group.changesTo(gs.getProperty('table.external_group'))) because I couldnt get that to work. The issue appears to be the use of the function changesTo().

Can anyone help please?

[Chuck Tomasi]

It may be working because the middle part with the changes() check is being ignored. See the note on section 2.1 here

http://wiki.servicenow.com/index.php?title=Business_Rules#gsc.tab=0

Note: Asynchronous business rules do not have access to the previous version of a record. Therefore, these GlideElement methods do not work with async rules: changes(), changesTo(), changesFrom().

[m_m]

I see your point so really I should only be using?:

!current.assignment_group.nil() && current.assignment_group.getDisplayValue() == gs.getProperty('table.maintenance.external_group')

[Kalaiarasan Pus]

Why not change this to a before rule if you can't get rid of that condition ?

[m_m]

That takes me back to the original issue at the top of this chain - condition not working if the assignment group field value is auto-populated with an assignment rule. Works fine when manually selecting from drop down list.

[Chuck Tomasi · Accepted solution]

Check the order field on your business rule. There is some coordination between assignment rules and business rules you should be aware of.

Check section 1.2.1 here

http://wiki.servicenow.com/index.php?title=Defining_Assignment_Rules#Precedence_between_Assignment_R...