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05-06-2020 04:55 PM
Hello all,
I created a business rule that is supposed to close an incident when it is submitted. I am using the Business rule conditions, I am not using the Advanced script but I will if I have to. The Business rule only closes the Incident on "Update" and it does not close it on "insert". This is what I have below. Is there another BR overriding the one I have, overall this is a fairly straight forward BR. I am not doing any Advanced scripting conditions.
When = before
Table = Incident
insert = true
update = true
Conditions:
Assignment Group = Support
Set Field Values:
State = Closed
Solved! Go to Solution.
- Labels:
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Scripting and Coding
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05-06-2020 04:59 PM
Hi,
I assume there is already OOTB Business rule "Change state on closed Insert". Check it once and make that inactive.
And in set values set incident state also to closed along with state.
Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.
Regards,
Asif
2020 ServiceNow Community MVP
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05-07-2020 10:13 AM
Hello ALok,
The Advanced setting is set to false.
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05-06-2020 05:20 PM
can you try changing the condition to following
assignment group-- is -- Support or
assignment group -- changes to -- Support
Please mark my response as correct and helpful if it helped solved your question.
-Thanks
