Business Rule not triggered by Inbound Action

[Florian CHAMOI1]

Hi,

I have a Business Rule on new_call table that works perfectly, and is in charge of parsing the description field for a CI, rework it, and fill-in the cmdb_ci field.

This BR is a before BR, running on Insert and Update. It works perfectly when creating or updating manually a Call Record. It also works when inserting a call from, for example, another BR.

There is also an Inbound Action inserting a new_call with some fields predefined. Nothing fancy, just initializing some field with a default value.

This Inbound action, when insert the new_call record, does not trigger the BR because my cmdb_ci field isn't initialized as required. However, saving the record as is (just adding a space somewhere to be able to trigger the update of the BR), triggers the BR and my cmdb_ci field is filled in correctly.

Any thoughts on why the BR is not triggered from the Inbound action ? There's probably something I'm missing.

Thanks !

Florian

[Alikutty A]

Hello,

What is the trigger condition for your BR if any? And is the condition satisfied by the inbound action.

Thanks!

[Florian CHAMOI1]

In order to test without to worry about the trigger, I removed any condition, so the BR should be triggered on insert and update of a new_call. Which is what the inbound action does.

Is there somewhere where you can setup a "No Business Rule" trigger when inserting from Inbound action ?

[Ahmmed Ali]

Does inbound action script contains current.setWorkflow(false) ?

This causes BR not to trigger.

Thanks,

Ali

[Alikutty A · Accepted solution]

You can check what Ali has mentioned about setWorkflow(). Or else try adding logs to see if any business rules are executing or not.