Business rule to make fields read only

[Brian Lancaster]

I have a requirement that when an incident is saved to a certain group a bunch of fields need to be made read only as we will be doing a rest call to send it to a vendor to work on the incident.  Is there a way to do this though a business rule as any way I try it thought a UI Policy it does it as soon as the group changes so all fields cannot be filled out.  I would like to make it so that it only does after insert or update.  Is there a script that I can run in a business rule that will work like g_form.setReadOnly?

[Jon Barnes]

I would suggest updating the ACLs to handle this scenario. ACLs are cumulative, meaning if any ACL grants a user access, they will get access, so keep that in mind as you proceed

[Brian Lancaster]

that seems like a lot of ACLs to write to deny ITIL users write access to almost every field on the form.

[Nithish1 · Accepted solution]

Hello Brian,

Use a data policy, if the fields mandatory it will not make read-only. Since you are using rest call if they send data back just make sure Apply to import set is unchecked.

Let me know if this helps.

Thanks,

Nithish