Calling script include from business rule

[Chaitanya6]

Hi Community,

I want to push the assigned to email address in current problem form by using business rule and script include combination:-

i configured below script include for fetching the assigned to email address

and also i configured the business rule:-

Here i need to set the return value to one custom field.

can any one help in my code? and i really appreciate you guys

Thanks,

Chaithanya.

[Brad Bowman · Accepted solution]

Try a Business Rule script more like this:

(function executeRule(current, previous /*null when async*/) {
	var x = new getusermail();
	current.field_name = x.mail(current.assigned_to);
})(current, previous);

where field_name is the name of the custom field you want to set the value of, and assigned_to is the name of the field on the current record that is a reference to sys_user.  If you are running this Business Rule after insert/update, add a current.update(); line.  In your Script Include remove the var usr line as that is used when called from a client script.  Change the function line to 

mail: function(usr) {

to use the assigned to passed in from the BR.  Also, the email field on the user table can be tricky, so force it to a string to avoid unexpected results

var email = gr.email.toString();

I should also mention that you can do all of this without a Script Include since the user field is a reference

(function executeRule(current, previous /*null when async*/) {
	current.field_name = current.assigned_to.email.toString();
})(current, previous);

[Brad Bowman · Accepted solution]

Try a Business Rule script more like this:

(function executeRule(current, previous /*null when async*/) {
	var x = new getusermail();
	current.field_name = x.mail(current.assigned_to);
})(current, previous);

where field_name is the name of the custom field you want to set the value of, and assigned_to is the name of the field on the current record that is a reference to sys_user.  If you are running this Business Rule after insert/update, add a current.update(); line.  In your Script Include remove the var usr line as that is used when called from a client script.  Change the function line to 

mail: function(usr) {

to use the assigned to passed in from the BR.  Also, the email field on the user table can be tricky, so force it to a string to avoid unexpected results

var email = gr.email.toString();

I should also mention that you can do all of this without a Script Include since the user field is a reference

(function executeRule(current, previous /*null when async*/) {
	current.field_name = current.assigned_to.email.toString();
})(current, previous);

[Chaithanya]

Hi Brad, thanks for response!

yes, I also know that we can do all of this without script include here just  i am trying the possibility to call the script include from business rule.

I tried your modifications in script include and it's working fine(it's returning email address)

But in BR the user email address is not pushing to custom field:-

see the code

can you please once again review the code and let me know the updates.

Thanks Regards

Chaithanya.

[Saurav11]

Hello,

What is the when to run condition on your BR? is it after insert/update? If yes please add the below line to the code:-

current.update();

Please mark answer correct/helpful based on Impact.

[Brad Bowman · Accepted solution]

Run the Business Rule before Update, or as others have so helpfully offered, add current.update(); if you are running this after Update.  Also, what is the field type of u_emailofassignedto2?