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07-04-2023 02:56 PM
On the Agile Board Module, we would like to see the Story Number be read-only AND also be able to click on it to get into the story itself.
Can this be done and if so, any suggestions are appreciated.
Thank you
Ann
p.s. we are on Tokyo
Solved! Go to Solution.

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07-05-2023 08:24 AM
Hi @Ann Lafferty ,
got it, Please follow below instructions:
Possible cause: Number field has been added additionally.
Resolution:
1)click on the gear icon
2)reset to column defaults and save
3)again click on the gear icon and add fields you wanna see (don't add number again)
Please accept and hit help button if this helps.
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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07-05-2023 08:31 PM
Hi @Ann Lafferty ,
Basically the "Number" is inherited from the task table and we are making sure on the story table the number field should be read only despite status on the task so its overridden and made ready.
and also one in the Original task number and the other one is the number :
Hope this helps.
Please accept and hit help button if this helps.
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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07-04-2023 11:16 PM
Hi @Ann Lafferty ,
Are you talking about this?
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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07-05-2023 06:23 AM
hello @Hemanth M1
it's on the Sprint Planning, and Backlog, but not Sprint Tracking.
here's a visual
thank you! appreciating your question already...
Ann

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07-05-2023 08:24 AM
Hi @Ann Lafferty ,
got it, Please follow below instructions:
Possible cause: Number field has been added additionally.
Resolution:
1)click on the gear icon
2)reset to column defaults and save
3)again click on the gear icon and add fields you wanna see (don't add number again)
Please accept and hit help button if this helps.
Thank you,
Hemanth
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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07-05-2023 11:14 AM
THank you @Hemanth M1 . That works! 😁 It looks like "original number" is the clickable story number, and "number" is just the same value without being a hyperlink (clickable).
I did some investigating and found that the Dictionary Entry Override for rm_story.number has the following boxes check marked:
- Override read only
- Read only
I wonder why there are 2 numbers from different columns. Can you shed any insight into this? I'll appreciate your thoughts, even hunches.
appreciating you!
Ann