Can we enable AI Agent for Now Assist Panel ?

nishadm · ‎09-11-2025

I can see option to enable AI Agent for virtual agents can we enable same for Now Assist Panel

warren_chan · ‎09-12-2025

Today, you cannot, but we're looking to align Now Assist Panel and Virtual Agent soon, and this should hopefully allow you to have the same experience across both conversation assistants.

Can I ask what is your business requirement to invoke an individual AI agent from Now Assist Panel, compared to the same scenario from Virtual Agent?

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VJ_291989 · 3 weeks ago

Currently it is not possible. Please refer below KB for details.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2667969