Can we give incident category, subcategory and respective assignment groups details while adding CI

[hari59]

Hi Community,

Can we give incident category, subcategory and respective assignment groups details while adding CI's in CMDB? if so which table do we need to add?

Regards,

Srinivasu

[Dr Atul G- LNG]

Hi @hari59 

This is very rare case, for this you need to mature your CMDB.

- Assignment group is already there - But depend on the CI class.

[Srinivasu2]

Thank you for being provided above information,

Can we auto populate respective assignment groups while adding CI's in CMDB, whenever we give details like category, subcategory and configuration item in incident table will auto populate assignment group.

Regards,

Srinivasu

[Amit Verma]

Hi @Srinivasu2 

I am assuming that you want to auto-populate Assignment Group on an Incident form whenever category, subcategory and configuration item is filled in. Please refer below links which will help you to achieve this :

https://www.servicenow.com/community/now-platform-forum/what-is-the-best-way-to-set-an-assignment-gr...

https://www.servicenow.com/community/service-management-forum/how-to-populate-assignment-group-based...

https://www.servicenow.com/community/itsm-forum/how-to-auto-populate-assignment-group-based-on-categ...

Thanks & Regards

Amit Verma

[Dr Atul G- LNG]

Yes @Srinivasu2 mate. This is the best way. You need to write code to populate these value. Like for Assignment group in incident, there is BR called Populate Group based on CI /SO if you check this you will see the power of CI maturity.