Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents Iâve developed in...
Many organizations are adopting Experience Level Agreements (XLAs) in ServiceNow to better reflect user satisfaction. However, even after implementing XLAs, teams often see little improvement in user experience or behavior.Why do XLAs frequently fail...
Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.
Hi Everyone,I am trying to build a Custom topic in virtual agent. I have a static choice and then based on the static choice there will be dynamic choice values. However I am not able to do so. Also I am not able to check logs as well for the script ...
Hi, I have completed my CSA Training and created a Webassaor account which shows as linked in ServiceNow University. Now I want to claim my Certified System Administrator Voucher, which I am elligible for but unable to do so as its asking for $300 US...
Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...
Flow Designer:I have tried looking for this in the community but not finding what I'm referring to or don't understand it if it's correct. Scenario: We have an order guide that order bundles. like if someone orders a computer the mouse and keyboard a...
Hi All,I have a requirement to add a Service Offering wizard in Catalog Builder. I have a clear understanding of how to create a wizard for fields that are available on the catalog item form, but I am not sure how to create a wizard for an M2M table....
I have created an approval variable for a Service Catalog Request which essentially asks on the catalog item view if an approval has taken place prior to this request being submitted. The options are Not Yet Requested, Approved, and Rejected. If the ...
Service Now requirement: An AI agent continuously scans the CMDB for stale(>90 days), incomplete, or "orphan" CIs and opens tasks for data owners to review.User Story: As a CMDB Data Owner, I want continuous AI scan for stale/orphan CIs and auto-task...
Hi all, The I'm experiencing that the discovery source field only gets populated when a Discovery Source have created a record in the cmdb, and not when it's updating an already existing record. Does anyone know why this is happening? I would expect ...
We are building a controlled group-synchronization process in ServiceNow where group records are fetched from another instance (via a REST-based custom data source), loaded into an import set, and then transformed into the sys_user_group table using ...
I have the following Scenario.one Account, 3 contracts (A, B, C).each contract for a service offered (App Support)contract A> related to APP support Acontract B> related to APP support Bcontract C> related to APP support CEach contract has a list of ...
