cancel change

[kunal16]

As an OOB configuration, we have a UI action 'Cancel Change' that cancels a change request. This UI action will be visible to all the ITIL users.

I want to restrict the visibility conditions of this UI action such that it should be visible only

1. to requested by users

2. at states New(-5), Assess(-4), Authorize(-3) and Scheduled(-2).

I tried to update the condition but of no use.

gs.hasRole('itil') && (gs.getUserID() == requested_by) && ((current.state == -5) || (current.state == '-4') || (current.state == '-3') || (current.state == '-2')) && new ChangeRequestStateHandler(current).canMoveTo("canceled")

Kindly help.

Thanks in advance!!

[Mihir Mohanta · Accepted solution]

Try below condition

gs.hasRole('itil') && (current.requested_by== gs.getUserID()) && ((current.state == '-5') || (current.state == '-4') || (current.state == '-3') || (current.state == '-2')) && new ChangeRequestStateHandler(current).canMoveTo("canceled")

Thanks,

Mihir

[kunal16]

Thanks Mihir, it worked.

[Sowmya V]

I need to display cancel change for requested by user in 3 states only and for change manager it should be displayed always. Please suggest

[Deepa Srivastav]

Did you try:-

current.requested_by==gs.getUserID() ; instead of only requested_by..

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks,

Deepa

[RP2]

I am updating the OOTB Cancel Change UI action to include mandatory check on 'reason' field & add comment into work_notes upon Canceling Change.  

I am incorporating the on-click functionality.

Condition: gs.hasRole('itil')   &&   new ChangeRequestStateHandler(current).canMoveTo("canceled")

// Client-side 'onclick' function

function cancelchange(){

  if(g_form.getValue('reason') == ''){

  //Remove any existing field message, set Reason mandatory, and show a new field message

  try {g_form.hideFieldMsg('reason');} catch(e) {}

  g_form.setMandatory('reason', true);

  g_form.showFieldMsg('reason','Reason is mandatory when canceling a Change Request','error');

  return false;   //Abort submission

  }

  else {

  //Call the UI Action and skip the 'onclick' function

  gsftSubmit(null, g_form.getFormElement(), 'cancel_change'); //MUST call the 'Action name' set in this UI Action

  }

}

if(typeof window == 'undefined') {

  moveToCancel();

}

function moveToCancel(){

  action.setRedirectURL(current);

  if (new ChangeRequestStateHandler(current).moveTo("canceled")) {

  current.update();

  }

}

I left the OOTB moveToCancel unchanged, but it appears that it does not work in conjunction with on-click functionality.   I'm guessing it's trying to execute the moveToCancel on Server Side.   I need all the funcitonality of the ChangeRequestStateHandler(current).moveTo("canceled") which will cancel   current workflows & update open Approval records to no long required.     Can you pls assist with workaround ?