Cancel UI action for Stories

Brian Lancaster · ‎10-29-2025

I need to build a cancel UI Action for Stories in the agile module. How can I get a popup similar with the Cancel Change UI action where it asks for a reason and then posts that to the work notes?

Dr Atul G- LNG · ‎10-29-2025

https://www.servicenow.com/community/csm-forum/ui-action-cancel-button/m-p/2522426

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View solution in original post

Dr Atul G- LNG · ‎10-29-2025

Hi @Brian Lancaster

You can use the out-of-the-box "Cancelled" state and make the cancellation reason mandatory. This approach will help you avoid both technical debt and unnecessary customization.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Brian Lancaster · ‎10-29-2025

We are making state read only as part of a new process in agile. There is no cancel reason in stories.

Dr Atul G- LNG · ‎10-29-2025

Hi @Brian Lancaster

take reference:

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D4f...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Brian Lancaster · ‎10-29-2025

Ok, I have looked at that but I don't know how the

var changeConfirmCancelDialog; works or were it is configured at so I can create something similar for stories. If used this would it not just pop-up a window that says cancel change even though I'm in a story?