Capacity Subscriptions, how to fix overallocations?

Julie Amanda Co
Tera Contributor

I wanted to know, where I would need to go within ServiceNow to tackle the adjustment of overallocations of subscriptions?
Is this handled in roles? Groups? Or within the specific subscription?

I am very new to handling subscription management, and my predecessor that knew the ins and outs, left before I joined the team, and didn't really leave me how to's or notes on how to pick of the reins of how managing it. 
Any resources and direction would be really appreciated! Thank you!

 

-Amanda C.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Julie Amanda Co 

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

 

https://www.servicenow.com/community/itsm-forum/how-can-we-utilize-subscription-management-to-track-...

https://www.youtube.com/watch?v=QUxeEKQEksc

 

https://www.youtube.com/watch?v=ipskxls_nLk

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Julie Amanda Co 

 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/...

 

https://www.servicenow.com/community/itsm-forum/how-can-we-utilize-subscription-management-to-track-...

https://www.youtube.com/watch?v=QUxeEKQEksc

 

https://www.youtube.com/watch?v=ipskxls_nLk

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thank you @Dr Atul G- LNG for the links this is giving me more insight on how to manage it.