Capturing signature images with signaturepad

[curtisnelson]

We're using the Helsinki signature pad in our onboarding solution (to allow new hires to acknowledge documents), and we need to be able to capture an image of the signature and store in a separate database.   So far, all I can find are the points that make up the line segments of the signature (signature_image.data).   I noticed as I was playing around with the signature pad, that if I tested it by itself (not attached to a task), then looked in the signature_image table, there would be an attachment with the signature showing up.   Does anyone know what controls whether or not a signature image is generated?

Thanks,

Curtis

[srinivasareddy]

Hi Chuck,

I have   working on Service now Helsinki version , It works fine applying digital   signature on user form   but with one problem, after closing the pad the form gets corrupted when moving your mouse around.

How to solve this problem?

Before User Form:

-------------------------

After User Form:

-----------------------

Thanks,

Srinivasa Reddy .B

[Chuck Tomasi]

Hi,

I don't have an instant answer for this other than: have you checked other variables like browser, version, OS, different users, etc.? If there it happens to all users, OS, browsers, etc. then please reach out to ServiceNow customer support.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

[jameswang]

I use signature pad,

I have GlideDialogWindow.get().destory() before open launch and close with a 'return false' after that.  

GlideDialogWindow.get().destroy();//Close the dialog window

  gDialog = new GlideDialogWindow('signaturepad');//Launch Signature Screen

  gDialog.setTitle('Signature Pad');

  gDialog.setPreference("disclaimer_sys_id", answer); //Pass in a short description for use in the dialog

  gDialog.setWidth(400);

  gDialog.render();

return false;

Hope it helps the corruption.

-james

[Armin Heinlein1]

Hi James,

Tried your solution but it doesn't help. It actually doesn't display the window at all. After some investigation I found that the "hint" handling (pop-up) is causing the problem. Every field in that form that has a pop-up will disappear after Signature Pad is selected. However, I have this problem on at my work PC and not at home. What I noticed is that my home PC displays pop-up differently than my work PC.

Any suggestions?

Armin

[jameswang]

Hi, Armin

I am not sure what do you mean "hint"?   I am using ui page to show the popup.   Do you mind share your code?   thanks

-james