Catalog item mandatory and non mandatory based on toggle button on and off in order guide

[rakshith_shetty]

Hi Team

I have a requirement to make Catalog item mandatory and non mandatory based on toggle button on and off condition in order guide

Please refer screenshot

here i am  having 4 catalog item , suppose if I clicked on  toggle button off for Laptop/desktop & Accessories

catalog item , then automatically it should toggle off for Windows account catalog and it should become non

mandatory , is it possible to achieve ?

[AnirudhKumar · Accepted solution]

That's not possible.

For an Order Guide, any condition (Rule Base) that applies on a catalog item needs to reference a field created directly on the Order Guide. You cannot use a field on a catalog item in a rule base to show/hide another catalog item.

[Amit Verma]

Hi @rakshith_shetty 

Below posts could be helpful :

https://www.servicenow.com/community/itsm-forum/order-guide-make-a-catalog-item-manadatory/m-p/75942....

https://www.servicenow.com/community/itsm-articles/mandatory-rule-base-in-order-guides/ta-p/2304911

Thanks and Regards

Amit Verma