Catalog items difference in backend and client

[dev_K]

hello everyone!

I have a question:

I have a catalog item which correctly displays security zones in a dropdown menu (options depend on selection of other field) when i make a request via ESC: 

however when i do exactly same thing via backend, those options are not populated.

Just FYI, there is a script includes called, that contains the list of options for that fields.

Any ideas why that is happening?

[Ankur Bawiskar]

@dev_K 

I suspect your client script which is invoking the script include via GlideAjax is only work on portal.

Ensure you set UI Type - ALL on your client script and verify then

If my response helped please mark it correct and close the thread so that it benefits future readers.

[dev_K]

I have checked that. It s already set to ALL

[Ramz]

Hi @dev_K ,

Go to the variable and add Variable attributes for that variable as below to make it work on backend :-

ref_qual_elements=<name of dependent reference variable>

Please mark my answer correct/helpful if it resolved your query.Thanks

[dev_K]

hi!

Thanks for the advice but I have tested this solution and it does not work.