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catalog items in service catalog

Jori
Giga Guru

Hi,
i have created catalog items and they are visible in customer self service portal in 'customer service' catalog, but not in the back end side if i select customer service/service catalogs/customer service.

so customers can order items normally from the portal, but if for example i want to 'create request' from incident, the ui action directs me to the service catalogs -page but there are no items visible/available.

how can i get the items visible for that side also?

1 ACCEPTED SOLUTION

Jori
Giga Guru

Found what i was looking for from the add section button '+' 

View solution in original post

2 REPLIES 2

Mark Manders
Mega Patron

Are these the same categories/catalogs? And if so: did you check on the available for/not available for? 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Jori
Giga Guru

Found what i was looking for from the add section button '+'