Catalog items Migration from one instance to another

Joshuu
Kilo Sage

Hello All,

What is best approach to migrate all the catalog items from one instance to other instance of two different companies.

The old instance is having Pairs version and with all custom tables in it.

And the new instance does not have any customizations it is kind of basic Vanilla instance.

Please suggest me the best approach to move all the configurations too.

Please help on this.

Thank you,

Priya.

 

1 ACCEPTED SOLUTION

Hi,

from the list view of dictionary for that table do bulk update

1) Ensure you are in your update set

2) make all fields as active=false using Update with selected all

3) then again make those active=true

Those will be captured in update set

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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17 REPLIES 17

Prateek kumar
Mega Sage

If they are all captured in an update set, you can export and import the update set to new instance.


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

Hello Prateek,

so that means we will capture all the custom tables right..

And how can we move the existing records.. like existing RITM data and etc.,

That could be a tricky one. You would have to export all the RITM's and its associated tasks.

Have you considered cloning down the instance?


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

No Prateek, It is completely a different company instance all together. We are not cloning that. If we clone then the job would be so easy. But no.

Also, I have a table called workflow approvals in our present instance. and I have an option in the related links for this table as Explore REST API as below.

find_real_file.png 

Is there any chance that we can use this and get all this table data to the new instance ?

If yes, could you please tell me the process.