Catalog items Migration from one instance to another

[Joshuu]

Hello All,

What is best approach to migrate all the catalog items from one instance to other instance of two different companies.

The old instance is having Pairs version and with all custom tables in it.

And the new instance does not have any customizations it is kind of basic Vanilla instance.

Please suggest me the best approach to move all the configurations too.

Please help on this.

Thank you,

Priya.

[Ankur Bawiskar]

@priyarao 

Thank you for marking my response as helpful.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Joshuu]

Thanks Ankur,

I understand it..

I have one more doubt.. Please help me.

For example If I create any RITM here in our present instance, and if I need the same request in the new instance.

How can I achieve that? What is the process? And do I need to import all my current catalog items to the new instance?

or do we have any other process?

Please assist.

Thank you,

Priya.

[Ankur Bawiskar]

Hi,

Do you wish to migrate RITM, REQ table data as well to another instance?

you will have to manually export them

1) first export all REQ

2) then export all RITM

3) then all sc_task

Regards
Ankur

[Joshuu]

Hi Ankur,

This is fine.

But my doubt is for example If I create any RITM here in our present instance, and if I need the same request has to be created in the new instance.

Do we need to REST integration for this ? 

Could you please let me know the process.

[Ankur Bawiskar]

Hi,

okay so you are saying real-time.

yes then you need to integrate both the instances.

refer below link on how to integrate incidents; enhance for RITM

ServiceNow to ServiceNow Integration using REST API and PUSH and PUT methods with Business Rule

Regards
Ankur