Catalog taks to open at scheduled date

[GamelinC]

Hello,

We have a requirement on a requested item to trigger a new task in the future.

Use Case: A request gets open to provide temporary access with an end date in X month. The first task is to provide access and we have a second task that is to remove access. We want to be able to close the first task and have a trigger that only opens the remove access task at the chosen date in the original request. The goal is to prevent having a task open for a long time since we know we don't have any action to take on it before the set date. Idealy, we would also want to close the original request of providing the access so we don't have this request in our queue for weeks.

Do you have any suggestion on how to handle this requirement?

Thanks

[AshishKM · Accepted solution]

Hi @GamelinC , 

Apply the timer logic between first & second task, and second task should open once timer condition is true.

-Thanks,

AshishKM

[AshishKM · Accepted solution]

Hi @GamelinC , 

Apply the timer logic between first & second task, and second task should open once timer condition is true.

-Thanks,

AshishKM

[Diogo Ramos · Accepted solution]

That is very easy to accomplish if you are using flow designer, you can either use the flow action wait for condition = {active=false} of task1 (you can use the generated task as parameter for the action), or directly trigger in parallel the creation of task1 and the wait timer under flow logic, where you pass the value you have from your catalog variable. You have to use the get variables action to get the variable values. Once it reaches the desired timer the task would be generated.

Cheers