Category and subcategory in the change form

[Abhilasha G T]

Hi , having one category in incident form, example  Enquiry. If we select category as Enquiry we have 20 different options in the subcategory.

i want to keep the same category and subcategory options in the change form.

how make those visible in the change form. Please help me regarding this. 

[Vasantharajan N · Accepted solution]

@Abhilasha G T - Hope you have custom field/column to hold subcategory in the change request. if yes, then just create the choices in the sys_choice table same as incident category and subcategory choices. 

[Ankur Bawiskar]

@Abhilasha G T 

similarly how the subcategory is dependent on category on incident table; make the same for change_request table

[Ankur Bawiskar · Accepted solution]

@Abhilasha G T 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhilasha G T]

i created the category and subcategory but its not showing on the change form

[Vasantharajan N · Accepted solution]

@Abhilasha G T - Hope you have custom field/column to hold subcategory in the change request. if yes, then just create the choices in the sys_choice table same as incident category and subcategory choices.