change date on change the duedate field on incident
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‎03-21-2025 12:10 AM
The date field should allow only future dates, and the state field should also change accordingly.
When a future date is selected, the state should automatically revert to the previous state it was in before the date change.
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‎03-21-2025 12:17 AM
Hi @nunavathv
It involves two steps:
-
Create a UI policy that ensures the due date is not earlier than the current date. Add an error message if the user selects a past date.
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Create a Business Rule that triggers as soon as the date is set to a future date, setting the state to 'In Progress'.
When a future date is selected, the state should automatically revert to the previous state it was in before the date change.
Atul: Need more details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-21-2025 12:29 AM
current date is due date if the due date is changed to the future then the sate of incident should be the previous sate(befor onhold)
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‎03-21-2025 12:33 AM
Hi @nunavathv
You can use a 'before' Business Rule to set the state, but I think you're aiming for something more complex. From what I understand, the state should be 'In Progress,' then 'On Hold,' and the state should return to 'In Progress' if the conditions are met. Is that correct?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-21-2025 12:36 AM
yes